Note fondée sur 101 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 avr. 2023 sur Hotels
Commentaires de Gestion de l’hôtel
20 avr. 2023 par Linh, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking your time to rate for us, it is wonderful to see your positive rating and we hope that your stay was enjoyable.Once again thank you for choosing Movenpick as your holiday destination, we look forward to welcoming you back again soon.Kind regards,Linh DinhGuest Experience Manager
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 août 2024 par Linh PHAM Guest Relation Manager, Gestion de l’hôtel
Dear Minah,We appreciate your feedback, and we regret to see your low rating. We would be grateful for the opportunity to enhance our services based on your experience. Please take a moment to share your feedback with us. Our team is ready to assist, and your insights will help us better understand any challenges you encountered during your recent visit. Feel free to reach out at any time; we are here to listen and improve.Sincerely,Linh PHAMGuest Relation Manager
par un voyageur
Publié le 9 août 2024 sur Expedia
I like the property especially the villas. The villa is spacious and larger than expected.
Many staffs including the receptionist don’t know English that well and it seemed to me that they were not that experienced or knowledgeable of the hotel status. We were recommended by a receptionist to have dinner at a restaurant at the hotel. But, when we get there, the restaurant was dark and empty because it was closed for renovation for 3 months. There are space for improvement for the staffs at the reception or concierge. Most staffs seems to work under pressure and there are no smile in their faces most of the time.
Commentaires de Gestion de l’hôtel
11 août 2024 par Linh PHAM Guest Relation Manager, Gestion de l’hôtel
Dear Daniel,We sincerely appreciate you taking the time to provide us with your feedback. While we're delighted you had enjoyed our facilities, we regret that the service didn't meet your expectations. Acknowledging the overflow of customers during peak occasion, we understand the challenges it may pose. While this is not an excuse, please be assured that we are committed to continuous improvement, and our management team is actively involved in supporting and training our staff.Your kindness is greatly appreciated, and we are grateful for the opportunity to learn from your insights. We hope to have the chance to welcome you back on another occasion to showcase the warm hospitality and improvements we are implementing. Sincerely,Linh PHAMGuest Relation Manager
par un voyageur
Publié le 2 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 août 2024 par Linh PHAM Guest Relation Manager, Gestion de l’hôtel
Dear Wing Yan,Thank you for taking the time to submit a review. I noticed that you left 4-stars review. I am hoping that everything was okay with your stay. If not, please let us know so we can have the opportunity to address any concerns or issues that may have arisen during your time with us. This type of feedback is essential to help us refine our service standards and ultimately provide our guests with an exceptional experience.Best regards,Linh PHAMGuest Relation Manager
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Villa is great, but a little inconvenient and the shuttle buses to other places do not have many choices and the time was limited
Commentaires de Gestion de l’hôtel
2 août 2024 par Linh PHAM Guest Relation Manager, Gestion de l’hôtel
Dear Connie Hoi Yan,We very much appreciate your comments regarding your stay at the Mövenpick Villas and Residences Phu Quoc. Thank you for choosing Movenpick Phu Quoc as your holiday destination, and we hope to have the pleasure of welcoming you and your family back in the future.Sincerely, Linh PHAMGuest Relation Manager
par un voyageur
Publié le 15 juill. 2024 sur Expedia
넓고 편리하며 깨끗한환경이 아이와함께하는 여행에 최고의 만족감을 주었습니다.
게다가 직원분들이 어찌나친절한지 아이에게 항상웃어주고 짜증내는것없이 저희를도와주려고 항상 신경쓰는게 느껴졌습니다.
제 딸은 꼭다시오자며 제게 몇번이나 다짐을받았어요.^^
아마 한동안은 제가 제안하는 여행추천지1등일것같아요~~
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Linh PHAM Guest Relation Manager, Gestion de l’hôtel
Dear Kim,We are delighted to receive your positive feedback, and it brings us immense joy to learn that your stay at our resort was nothing short of remarkable. Knowing that we were able to provide you with a memorable experience is truly rewarding for us.Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one.Best regards,Linh PHAMGuest Relation Manager
par un voyageur
Publié le 9 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Linh PHAM Guest Relation Manager, Gestion de l’hôtel
Dear Dongjun,Thank you for taking the time to provide us with a positive rating. Your feedback is greatly appreciated, and we hope your entire stay was enjoyable. Thank you for taking the time to provide us with a positive rating. Your feedback is greatly appreciated, and we hope your entire stay was enjoyable. Sincerely,Linh PHAMGuest Relation Manager
par un voyageur
Publié le 8 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 juill. 2024 par Linh PHAM Guest Relation Manager, Gestion de l’hôtel
Dear Kwan Chul,We are very pleased to receive positive rating about your recent stay. Thank you for choosing our hotel, and we look forward to exceeding your expectations on your next visit.Sincerely,Linh PHAMGuest Relation Manager
par un voyageur
Publié le 9 juin 2024 sur Hotels
par un voyageur
Publié le 4 juin 2024 sur Expedia
Great property on the beach. The villas are very well appointed, are light filled and have a private pool and small garden. Delicious buffet breakfast although food outside of breakfast was average.
