Note fondée sur 69 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,1 Propreté de la chambre
3,7 Service et personnel
4,0 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 mai 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 mai 2024 par Mr Duong Xuan Thang - General Manager., Gestion de l’hôtel
Dear Chan Ho,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,
par un voyageur
Publié le 23 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 mai 2024 par Mr Duong Xuan Thang - General Manager., Gestion de l’hôtel
Dear Ms Lan Phuong,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,
par un voyageur
Publié le 19 avr. 2024 sur Hotels
베트남에 여행갈때는 항상 무엉탄호텔 이용합니다 친절과 서비스 최고 입니다
Commentaires de Gestion de l’hôtel
24 avr. 2024 par Mr Dương Xuân Thắng - General Manager., Gestion de l’hôtel
Dear CHANGSU, Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Mường Thanh Luxury Phu Quoc Hotel again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,
par un voyageur
Publié le 9 mars 2024 sur Expedia
Commentaires de Gestion de l’hôtel
2 avr. 2024 par Le Duy Hung – Hotel Manager, Gestion de l’hôtel
Dear Mr Peter WongThe staff at Muong Thanh Luxury Phu Quoc Hotel would like to express our gratitude for your choice to stay at the hotel! Thank you for your love and for leaving positive reviews about the hotel. We are hopeful that your stay was wonderful. Muong Thanh Luxury Phu Quoc Hotel looks forward to welcoming you on your next trip to Phu Quoc. Thank you!Warm regards
par un voyageur
Publié le 4 mars 2024 sur Expedia
Location was okay and they had cart to take you to beach or market but the trouble was if you spoke english they ignored you. There was No customer service at all at the hotel. Nobody asked us if we wanted a drink while at the pool and we had lunch once at the hotel and we where the only one in there eating.. too bad for a hotel to have zero customer service
Commentaires de Gestion de l’hôtel
5 mars 2024 par Le Duy Hung – Hotel Manager, Gestion de l’hôtel
Dear Mr Randall Kassian,Xin Chao, Thank you for staying with us and posting your review.Allow me to apologize for the shortfalls that occurred during your stay, and disapointed to read that we team did not action your requests and comments during the stay.I have noted the feedback and please be rest assured that we shall work on it to improve our offering and services. Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Please do not hesitate to contact me on info@phuquoc.muongthanh.vn directly, should I be of help for any further assistanceLooking forward to having you back with us.Warm regards
par un voyageur
Publié le 1 févr. 2024 sur Expedia
Great
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Mr Lê Duy Hưng - General Manager., Gestion de l’hôtel
Dear Tien Pham,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
14 févr. 2024 par Mr Lê Duy Hưng - General Manager., Gestion de l’hôtel
Dear Won Gyuong Kim,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards, Mr Lê Duy HưngGeneral Manager.
par un voyageur
Expectations did not meet the reality
Publié le 22 janv. 2024 sur HotelsWe had a 6 night visit at the hotel and it was ok, but our expectations was higher because of the description at hotels.com.
Nobody spoke english good enough so it was a bit hard to ask anything. The pool was dirty, tennis court was closed, two out of four bars (included the rooftop bar) were closed, staff was fooling around at the gym and most of the times there was no staff at the pool bar so we couldn’t get the sunbed mattress.
The hotel itself was still nice and the rooms were good. Breakfast was versatile and there was scooters to rent for only 7€/day + gas. Location was far away from the town but if you’re looking for peaceful area - this would work. The staff was very friendly (despite the language barrier) and welcoming was warm.
3/5
Commentaires de Gestion de l’hôtel
22 janv. 2024 par The Management, Gestion de l’hôtel
Dear Mr/Ms,Xin Chao, Thank you for the feedback on your experience and the review. We sincerely appreciate your insight because it helps us raise the bar and build better guest experience Feedback like this helps us constantly improve our guest experiences by knowing what we are doing right and what we can work on, appreciate the time taken to send us this helpful response.Looking forward to having you back with us Warm regards The Management
par un voyageur
Publié le 18 janv. 2023 sur Expedia
직원들이 매우 친절하고 객실 청소도 깨끗하게 합니다 호텔 주변 횐경도 좋고 해변이 가까워 편합니다
Commentaires de Gestion de l’hôtel
19 janv. 2023 par The management., Gestion de l’hôtel
Dear JUOK, Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,
par un voyageur
Publié le 16 janv. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
15 mars 2023 par The management., Gestion de l’hôtel
Dear KAZUHIRO,Xin Chao, Thank you for staying with us and posting your review.We really hope that if you have chance to come back Phu Quoc again. We are looking forward to welcoming you soon again to our Hotel, we will give you a better experience. Thanks & Best regards,
