Note fondée sur 89 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,4 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
5 oct. 2024 par The Management, Gestion de l’hôtel
Dear Bumsun,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
par un voyageur
Publié le 1 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
2 oct. 2024 par The Management, Gestion de l’hôtel
Dear YONGHEE,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
par un voyageur
Publié le 27 sept. 2024 sur Expedia
This is luxury living and the staff are so friendly. The only down side is the cost of food and drink in the resort. Just because you can charge high prices doesn’t mean you should.
Commentaires de Gestion de l’hôtel
27 sept. 2024 par The Management, Gestion de l’hôtel
Dear Mr. Christopher,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments as well as constructive feedback on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management, Gestion de l’hôtel
Dear Fujino,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
par un voyageur
Publié le 24 sept. 2024 sur Expedia
I arrived at 10 p.m. due to a resort server error, but I didn't check in for more than 2 hours.
The manager did not appear to be trying to solve the problem.
We were able to be guided to the room at 1 a.m. after paying separately.
It was the worst situation because it was accompanied by children.
I got a call from Expedia the next day and corrected it
There was no separate compensation.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par The Management, Gestion de l’hôtel
Dear Yongkyu,Thank you for taking the time to share your feedback with us. I’m truly sorry to hear about your recent experience regarding to your reservation. This is certainly not the level of service we aim to provide.Please know that we take such matters very seriously. Your comments have been shared with our management team, and we are conducting a thorough review to ensure this does not happen again. We strive to create a welcoming and respectful environment for all our guests, and it’s clear we fell short in this instance.As a gesture of our commitment to making this right, can you offer us your email so that our management team can reach out to you in order to restore your confidence in our resort.Once again, I apologize for any inconvenience you experienced. Your feedback is invaluable in helping us improve, and we appreciate your understanding and patience. If you have any further concerns or if there’s anything else we can do for you, please don’t hesitate to reach out directly.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back under better circumstances.Warm regards,New World Phu Quoc Resort.
par un voyageur
Publié le 18 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 sept. 2024 par The Management, Gestion de l’hôtel
Dear Boseong,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
par un voyageur
Publié le 1 sept. 2024 sur Expedia
スタッフは、みなさん親切でした。全体的に清潔感があり、どの家族も楽しんでいたように見えました。
Commentaires de Gestion de l’hôtel
4 sept. 2024 par The Management, Gestion de l’hôtel
Dear Jun-sama,ニュー ワールド フーコック リゾートからこんにちは。当リゾートについての寛大なレビューをいただきありがとうございます。皆様のご愛顧に深く感謝するとともに、他のお客様にもご経験を共有していただき誠にありがとうございます。私たちのホスピタリティとサービスに対する肯定的なコメントを嬉しく思います。あなたのような目の肥えたゲストからのメッセージは、私たちにとって間違いなく意味のあるものです。すべてのゲストのためのゲートウェイと休暇を創造するという本質を備えたリレーションシップ・ホスピタリティのブランド文化が私たちの核となる哲学であり、思い出に残る体験を生み出すことができたことを嬉しく思います。次回のご来店も心よりお待ち申し上げております、 敬具、ニュー ワールド フーコック リゾート マネジメント
par un voyageur
Publié le 20 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par The Management, Gestion de l’hôtel
Dear Hoyong,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
par un voyageur
Publié le 14 août 2024 sur Expedia
今回のフーコック旅で3つのホテルに宿泊したので、他2つと比較してコメントします。施設はとても綺麗。プールの更衣室は、空調が効いており、おしゃれで、キー付きのロッカーがあって、チェックイン前でも使用可能。スタッフの対応はそこまで丁寧ではない。施設内はバギー移動で、チェックアウト時間付近になると混み合っており、少し時間がかかる。朝食は種類豊富で、ワクワクする。客室は落ち着く雰囲気で、静かだった。3つのホテルの中で1番好きなホテルだった。
Commentaires de Gestion de l’hôtel
24 août 2024 par The Management, Gestion de l’hôtel
Dear Ayano,ニュー ワールド フーコック リゾートからこんにちは。当リゾートについての寛大なレビューをいただきありがとうございます。皆様のご愛顧に深く感謝するとともに、他のお客様にもご経験を共有していただき誠にありがとうございます。私たちのホスピタリティとサービスに関する肯定的なコメントや建設的なフィードバックを読んでうれしく思います。皆様からのフィードバックを受けて、サービス提供を改善するためにプロセスとトレーニングを見直しました。私たちのブランド文化であるリレーションシップ・ホスピタリティと、すべてのゲストのためのゲートウェイと保養地を創造するという本質は、私たちの核となる哲学です。私たちは貴社のビジネスを大切にしており、将来的にはより良いサービスを提供する機会を与えていただけることを願っています。次回のご来店も心よりお待ち申し上げております、 敬具、ニュー ワールド フーコック リゾート マネジメント
par un voyageur
Publié le 11 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 août 2024 par The Management, Gestion de l’hôtel
Dear HONGKI,Greetings from New World Phu Quoc Resort and thank you for your generous review about our Resort.We deeply value your patronage and thank you for sharing your experience with other guests. We are delighted to read through the positive comments on our hospitality and service. It definitely means the world to us when it comes from discerning guests such as yourself.Our brand culture of Relationship Hospitality with the essence of Creating Gateways and Getaways for all our guests is our core philosophy and I am happy that we were able to create a memorable experience.Eagerly looking forward to your next visit, With best regards,New World Phu Quoc Resort Management
