Note fondée sur 80 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,8 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 mai 2024 sur Expedia
Très bel hôtel bien entretenu avec un jardin luxuriant et une jolie piscine face à la mer. Il
est un des plus beaux hôtels de l île. Vous pouvez louer un scooter à l hôtel facilement. Privilégiez le forfait à la journée sinon cela devient vite compliqué. Pour information, Phu quoc est situé à quelques kilomètres (15mn de scooter) Le petit déjeuner de cet hôtel est très complet et copieux. Seuls points négatifs de l océan bay resort, le prix des boissons élevé dans les 2 bars (avec une taxe ajoutée sur les boissons alcoolisées lors du paiement non précisé initialement) et le prix des massages !. Il convient également d ajouter le personnel serviable mais un peu trop envahissant à notre goût.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Trung Nguyen-Hotel Manager, Gestion de l’hôtel
Dear valerie, Thank you very much for choosing Ocean Bay Resort & Spa Phu Quoc, and taking time to share your experience.We highly appreciated your valued feedback. Additionally, we understand your discomfort. Please rest assured that the price of drink and massage are competitive with others in resort in the region.We are pleased to know that you had an enjoyable stay. Your feedback motivates us to continue providing exceptional service and facilities to all our valued Guests.Once again, thank you very much for bringing your concern to our attention. We hope to have another opportunity to welcome you back in the future for a seamless experience.Best regards,Trung Nguyen-Hotel Manager
par un voyageur
Publié le 22 mars 2024 sur Expedia
Sejour de 14 jours. J'ai aimé le calme, la propreté des logements en pleine nature, le cadre dans sa globalité et sa quiétude, la qualité du spa. J'ai moins l'accueil du premier jour extrêmement "speed", mettant une certaine pression pour repondre aux questions, l'absence de signalétiques pour sorienter sur un site assez vaste, l'absence de navettes régulières pour aller en ville.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Trung Nguyen-Hotel Manager, Gestion de l’hôtel
Dear Eric,Thank you very much for choosing Ocean Bay Resort & Spa Phu Quoc, and taking time to share detailed feedback with us. We are extremely saddened to read that your stay fell short of expectation about welcoming and sincerely apologize for any inconvenience caused. Your comment is essential to us, and we take it seriously as we continuously strive to improve our property and services.We understand that first impression and welcoming are crucial. We are committed to take necessary improvement promptlyOnce again, we truly appreciate your feedback, and thank you for bringing your concern to our attention. We hope to have another chance to welcome back and build your trust in the future.Sincerely,Trung Nguyen-Hotel Manager
par un voyageur de Paris
Publié le 12 mars 2024 sur Expedia
Hotel too crowded, equipment too old and access to the rooms not well secured.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Trung Nguyen-Hotel Manager, Gestion de l’hôtel
Dear Jean-Jacques,Thank you very much for choosing Ocean Bay Resort & Spa Phu Quoc, and taking time to share detailed feedback with us. We are extremely saddened to read that your stay fell short of expectations and sincerely apologize for the inconvenience and discomfort caused. Your experience is certainly not up our standards. Your comment is essential to us as we continuously strive to enhance our property and services.Once again, we truly appreciate your feedback, and thank you for bringing your concern to our attention. We hope to have another chance to welcome back and build your trust in the future.Sincerely,Trung Nguyen-Hotel Manager
par un voyageur
Publié le 25 févr. 2024 sur Expedia
cadre exceptionnel dans une baie
superbe bungalow 😍vue mer magnifique
salle de bain immense
jardin magnifique nous étions dans la nouvelle
partie piscine extraordinaire avec peu de monde
petit dej super varié
petit cours de yoga tous les matin avec Hoa
extra dans un super cadre 😍
personnels attentionnés 😊location de scooter sur place
Commentaires de Gestion de l’hôtel
7 juin 2024 par Trung Nguyen-Hotel Manager, Gestion de l’hôtel
Dear Karine,We are delighted to know that you had an enjoyable stay at Ocean Bay Resort & Spa Phu Quoc. That is our honoured by wonderful review.Thank you for taking the time to share your feedback and highlight Yoga Class by Ms. Hoa. Your kind words motivated significantly us to provide the best service and facility to every guest.Once again, we truly appreciate you for being amazing part of our journey. Your continued support means everything to us. We hope to have an opportunity to welcome you back soon!Sincerely,Trung Nguyen-Hotel Manager
par un voyageur
Publié le 22 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 juin 2024 par Trung Nguyen-Hotel Manager, Gestion de l’hôtel
Dear olivier,Thank you for your time to leave us a positive review and 5-star rating. We are thrilled to know you loved your stay at Ocean Bay Resort & Spa Phu Quoc. That is our honored by your wonderful review. Once again, we truly appreciate you for being amazing part of our journey. Your continued support means everything to us.We can not wait to exceed your expectation on your next visit in the near future.Sincerely,Trung Nguyen-Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Wotif
Overall mine and my partners experience here was incredible. We will be returning!
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Bao Nguyen - Front Office Manager, Gestion de l’hôtel
Dear Ameia-lyn,Thank you very much for choosing Ocean Bay Resort & Spa Phu Quoc, and taking time to share your experience.We are delighted to know that you enjoyed your stay at our resort. It is our aim to meet and exceed expectation of every guest. Your compliment motivates us continuously to enhance facilities and service.We look forward to welcoming you again in the near future.With warm regards,
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Bao Nguyen - Front Office Manager, Gestion de l’hôtel
Dear JEONG JA,Thank you for your great review of the Ocean Bay Phu Quoc Resort & Spa. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Ocean Bay Phu Quoc Resort, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.With best regards,
par un voyageur
Excellent experience
Publié le 9 août 2024 sur HotelsIt was a fantastic experience. Outstanding property, location and their team is extremely committed, friendly and eager to serve with a smile.
Special mention to Ms.Bao and Mr. Ky who went the extra mile to make our trip very memorable. Ms.Bao ensured that we were comfortable and happy with our ocean view room and Mr.Ky helped to plan an outing to Hong Thom Island all the while helping to communicate with our local driver.
Mr.Trinh at the Ocean Bar & Grill restaurant is friendly and gives you good suggestions to enjoy the amenities and dining options on the property (including a fire show). This restaurant has stunning views of the ocean and food is great. They could consider to increase the menu options since by the end of our 4 day stay we had tried everything there and they were delicious. Breakfast options at the charming Treehouse Restaurant are good and enjoyable.
We met the little Mr.Nam, who is so enthusiastic and energetic while attending to customers on his summer holiday (who will be a future hotelier tycoon some day). It was a delight to watch him at work.
Cleanliness could be a bit better but we recognise that it’s not easy to maintain a resort right on the beach with the exposure to sun, sand and rain.
Overall, a very good stay. Great property, great people and together they make a compelling case. We will love to come here again.
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Bao Nguyen - Front Office Manager, Gestion de l’hôtel
Dear RASHMI,Thank you for your heartfelt review of your recent stay at Ocean Bay Phu Quoc Resort & Spa. We are thrilled to hear that you had a fantastic time with us.From the moment you arrived, it was our pleasure to welcome you with genuine warmth and provide exceptional service throughout your stay. Your kind words about our friendly and attentive staff across all areas, from restaurants and bars to the reception and spa, are greatly appreciated.And we will be sure to pass on your compliments to Bao, Ky, Trinh and Nam as well.We look forward to welcoming you back for another memorable stay.Best Regards ,
par un voyageur
Publié le 8 août 2024 sur Expedia
조용하고 아름다운 리조트에서 편하게 지내다 갑니다
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Bao Nguyen - Front Office Manager, Gestion de l’hôtel
Dear YoungJin,Thank you for your kind words and great review of the Ocean Bay Phu Quoc Resort. We are so pleased to hear that you had such a positive experience with our hotel facilities and service. At Ocean Bay Phu Quoc Resort, it is our mission to provide a superior level of service and ensure guests feel as if they are at home. We appreciate you noticing our efforts and hope that you will return soon.With best regards,
par un voyageur
Lovely stay
Publié le 12 juill. 2024 sur HotelsGood service and a lovely hotel
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Bao Nguyen - Front Office Manager, Gestion de l’hôtel
Dear Frederik,Thank you for your fantastic review of Ocean Bay Phu Quoc Resort & Spa. We are thrilled to hear that you had an absolutely stunning experience.Your kind words about our service are much appreciated. We are especially delighted to hear that you enjoyed the setting up of resort in general.We look forward to welcoming you back for another wonderful stay in our paradise.Warm regards,
