2/10 – Terrible
Sowndery
4 déc. 2024
Points faibles : Propreté, état et installations de l’hébergement
We stayed 7 days from the 21st nov 2024 to 26 nov 2024.
First did not get the room we requested. When we got to the hotel,we were told the category we chose were under renovation..i could not understand why we were not advised before.
Then they say we will give you what we have which was way smaller then what we booked but we give you 7 days super. 2 massages. We were stuck.
Got the room smell of mold. Went back yo reception to be told we have no room only the next day. Woke up with crazy headache.
The next day spent another day sorting the room situation. Had no balcony as requested.
Was stuck to eat at the same restaurant and we had weddings to attend.
The server made a mistake on our order, refused to change our dinner. Was arguing with us and was so rude after. To top it we found a couple of plastic in our desert.
They apologize. We were stuck eating at the same place. Was not our plan.
When reporting the situation. Only thong they could do apologize.
We traveled for a month
.
Bali, Malaysia, phuket and Bangkok.
The only bad experience with hotel was that one.
Sowndery
Séjour de 7 nuits en novembre 2024