Note fondée sur 947 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,0 Service et personnel
3,8 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 juill. 2019 sur Expedia
Annexe dégoûtante pour l’épouvantable odeur de cigarette dans notre chambre qui nous a réveillée souvent en pleine nuit, le taux d’humidité élevé malgré l’air climatisé qui fonctionnait à plein régime, internet qui fonctionnait de manière erratique et cette « vue » de la fenêtre qui donnait sur un mur de tôle à quelques pieds de notre chambre. L’accueil n’est pas inoubliable, juste correct. Le déjeuner est convenable et les gens qui étaient à l’accueil le matin étaient beaucoup plus sympathiques et souriants que celle qui nous a donné notre chambre la veille. Les photos ne représentent ABSOLUMENT PAS la chambre que nous avons eue, mais une chambre qu’on reçoit quand on demeure dans l’édifice principal. Pour y avoir une chambre, il aurait fallu qu’on leur remette 20$ de plus, ce qu’on a refusé par principe. Finalement, je constate que nous avons été punis d’utiliser un tierce parti comme Expédia. Je déconseille fortement cet hôtel.
Commentaires de Gestion de l’hôtel
8 juill. 2019 par SonJa B, Gestion de l’hôtel
Thank you for staying with us. We appreciate your feedback and I am saddened that your experience was not satisfactory.
par un voyageur
Publié le 8 août 2013 sur Hotels
par Bruno de Val d Oise
Aspect moyen mais finalement confortable
Publié le 30 juill. 2013 sur HotelsRien a faire dans les environs. Hotel correct bien que d aspect moyen. Petit dejeuner simple. Pas cher. Rapport qualite/prix tres correct pour une etape.
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Highway noise was terrible. Hotel needs to upgrade their towels. They were thin and not soft.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Julie,Thank you for taking the time to share your feedback regarding your recent stay with us. We sincerely apologize for the inconvenience you experienced due to highway noise and the quality of our towels. We strive to provide the highest quality amenities, and we will certainly take your comments into consideration as we review our inventory and make necessary upgrades.Your feedback is invaluable to us, and we hope to have the opportunity to welcome you back in the future, providing you with a much-improved experience.Warm regards,
par un voyageur
Publié le 5 oct. 2024 sur Expedia
Our room when we got there after having checked in at 630 in the evening had the beds AND bed frames on their side up against the wall. When we went back tk the front desk they said it would be a half hour to assemble the beds and they didnt have any other rooms except a suite. The guy at the front was very nice about it but his superior wouldnt give us the suite unless we paid extra. I wasnt going to leave a review, except once i got home i realized i have several bed bug bites! Im not sure if they were trying to get rid of the bed bugs and thats why the beds were dissambled, but between this and the fact the rooms werent even that clean (though there was a really strong chemical scent in the room), i feel like i should warn people to wash anything you brought in to the rooms before bringing into your house.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Robert,I am deeply sorry to hear that your recent stay with us fell short of your expectations. We take all feedback seriously and are truly concerned about the issues you experienced during your visit.First and foremost, I want to apologize for the unacceptable state of your room upon arrival. It is inexcusable that the beds and bed frames were disassembled, and I understand the frustration this must have caused. I will be addressing this incident with our housekeeping team to ensure that our rooms are thoroughly prepared for our guests.Regarding the bed bug issue, I want to assure you that we take the cleanliness and pest control of our hotel very seriously. We have a rigorous protocol in place to prevent and address any pest issues, and I will be investigating this incident further to determine the cause and prevent it from happening again in the future.I also want to apologize for any inconvenience or distress caused by our front desk team's response to your concerns. We strive to provide excellent customer service, and it's clear that we fell short in this instance. I will be speaking with our staff to ensure that they are empowered to provide better solutions for our guests.Thank you for bringing this to our attention, and I hope that you will give us the opportunity to serve you better in the future.Sincerely,
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Very middle of the road.
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Odd,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your honesty and value your opinion.We appreciate your feedback and hope to have the opportunity to serve you better in the future. If you have any suggestions or comments, please don't hesitate to contact us. Thank you again for your review.Best regards,
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 oct. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Raelyn,Thank you for taking the time to share your feedback about your recent stay with us. We appreciate your kind words and are pleased to hear that we were able to meet most of your expectations.We're thrilled that you enjoyed your stay with us and appreciated the efforts of our team. We're proud of our staff and the hard work they put in to ensure our guests have a comfortable and memorable stay.However, we're also aware that we didn't quite reach perfection, and we'd like to know more about what we could have done to make your stay even better. Your feedback will help us refine our services and provide an even better experience for our guests in the future.Once again, thank you for your review and for choosing to stay with us. We hope to have the opportunity to welcome you back. Best Regards,
par un voyageur
Publié le 22 sept. 2024 sur Expedia
Will not be staying here again
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Teri,Thank you for taking the time to share your thoughts about your recent stay with us. We appreciate your feedback and are sorry that your experience did not meet your expectations at all. We will consider your feedback and look into ways to improve our service. We appreciate your feedback and hope that you will give us the opportunity to serve you better in the future. Please do not hesitate to contact us with any further comments or suggestions. Thank you again for your review.Best regards,
par un voyageur
Publié le 19 sept. 2024 sur Expedia
Room and service was 'ok'. Old carpet is just not clean and 'cleanliness' is my top priority. Shower curtain was obviously not washed.....stained and brownish. Rather disgusting.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Ramona,Thank you for taking the time to share your feedback about your recent stay with us. We apologize for not meeting your expectations, particularly concerning cleanliness.We take all concerns about cleanliness very seriously and are truly sorry to hear that you found issues with the carpet and shower curtain. We have a high standard of cleanliness and maintenance, and it's unacceptable that these issues were not addressed.We would like to investigate this further and ensure that these issues are rectified immediately.Please let us know if there is anything else we can do to make things right. We appreciate your business and hope to have the opportunity to serve you better in the future.Sincerely,
par un voyageur
Publié le 18 sept. 2024 sur Hotels
The room was extremely dayed like the late 70s into early 80s. I had the same style bed when i was a teenager
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Zinia Salam, Gestion de l’hôtel
Dear Guest,Thank you for taking the time to share your review of your stay with us. I'm sorry to hear that the room didn't quite meet your expectations, particularly in terms of decor. We understand that our rooms may not be to everyone's taste, but we're always looking for ways to improve and modernize our accommodations.I have to admit, that our hotel has a unique charm that comes from its age and history, and we've had many guests who appreciate the nostalgic feel of our rooms. However, we also understand that some guests may prefer a more modern aesthetic.If you would like to provide more feedback on what specifically you didn't like about the room, we'd be happy to consider it as we continue to renovate and update our property. We value your input and would like to make sure that every guest has a comfortable and enjoyable stay with us. Regards,
