Avis Ensana Thermia Palace

Dear Mr. Gary,thank you for your stay at Hotel Thermia Palace ***** and for taking the time to share your experience with us. We sincerely apologize for the difficulties you encountered during your stay. Your feedback is invaluable, and we take your comments seriously as they help us identify areas for improvement.We are very sorry to hear that you left with a less than favourable impression of our reception staff. Our team is committed to providing first-class service and welcoming guests with a smile and readiness to assist. We will discuss this situation in detail with the reception team to ensure we provide the best possible service to our guests in the future.Additionally, we apologize for the inadequate guidance you received while using our spa services. We strive to ensure that all guests are well-informed about what to expect, and your experience does not reflect our standard. We will address this with our spa team to improve the level of information and assistance provided to our guests. This is a serious matter, and we apologize for the discomfort and inconvenience it caused. We will investigate the matter thoroughly and take appropriate steps to prevent similar incidents from happening again.We are particularly concerned about your eye injury and the discomfort you experienced. Your well-being and safety are our top priority, and we are especially saddened by this situation. We will review our procedures to ensure that our staff is better prepared to respond to emergencies and support our guests in such circumstances. If you have any questions or other comments, please feel free to contact us at any time. We are always to your disposal. We believe you will give us the opportunity to show you that we provide only the best services for our guests. We look forward to welcoming you back to our hotel and providing you with a better experience.Best regards, Jana DurcováGuest Relation Manager

Dear Mr. Kyungil, thank you for choosing hotel Thermia Palace***** for your stay. We also very appreciate time you dedicated to send us a review.We strive to ensure that every aspect of your stay is comfortable and enjoyable, and your feedback serves as a great motivator for our team. We are looking forward to welcoming you back in hotel Thermia Palace in the near future and hope to continue exceeding your expectations.Sincerely, Jana DurcováGuest Relation Manager

Dear Mr. Alfonso,thank you for your stay in hotel Thermia Palace and taking the time to share your feedback with us. We're delighted to hear that you found our hotel to be nice and quiet during your stay.Creating a peaceful and comfortable environment for our guests is one of our top priorities, and we're pleased to know that you had a tranquil experience while staying with us.The satisfaction and comfort of our guests means a lot to us. We are very happy that the stay met your expectations. Of course, we will do everything in our power to ensure your future stays to your complete satisfaction.We are looking forward to the opportunity to welcome you back in the future in hotel Thermia Palace in Piešťany.With regards,Veronika PalkechováFront office clerk SLOVENSKÉ LIEČEBNÉ KÚPELE PIEŠŤANY, a.s.Winterova 29, 921 29 Piešťany, Slovenská republika

Sehr geehrter Herr Mario,vielen Dank für Ihren Aufenthalt im hotel Thermia Palace und für Ihr freundliches Rückmeldung. Es freut uns sehr zu hören, dass Ihr Aufenthalt bei uns so angenehm war und Sie mit allem zufrieden wa-ren.Unser gesamtes Team legt großen Wert darauf, unseren Gästen den bestmöglichen Service und ein unvergessliches Erlebnis zu bieten. Ihr Lob ist für uns eine Motivation, unsere Standards weiterhin auf höchstem Niveau zu halten.Unser Ziel ist es stets, unseren Gästen einen erstklassigen Service und eine angenehme Erfahrung zu bieten, und es ist äußerst erfreulich zu hören, dass wir diesem Anspruch gerecht werden konnten.Wir freuen uns darauf, Sie bald wieder bei uns im Hotel Thermia Palace in Pišťany begrüßen zu dür-fen.Mit freundlichen Grüßen,Veronika PalkechováFront office clerk SLOVENSKÉ LIEČEBNÉ KÚPELE PIEŠŤANY, a.s.Winterova 29, 921 29 Piešťany, Slovenská republikaTel.: +421 - 33 - 775 6111Email: fo.tp@sk.ensanahotels.comwww.ensanahotels.com

Dear Mrs. Helene,thank you for your visit hotel Thermia Palace and for sharing your feedback with us. We are delighted to hear that you loved the Olde World ambiance of our hotel.Preserving and creating a charming, nostalgic atmosphere is something we take great pride in. It it is wonderful to know that you appreciated the unique and classic ambiance we aim to provide our guests.The satisfaction and comfort of our guests means a lot to us. We are very happy that the stay met your expectations. Of course, we will do everything in our power to ensure your future stays to your complete satisfaction.We are always eager to exceed our guests expectations.We are looking forward to welcoming you back in hotel Thermia Palace in Piešťany.With regards,Veronika Palkechová, Front office clerk

Dear Bezalel, Thank you for choosing a Thermia Palace Ensana Health Spa Hotel for your recent stay. We really appreciate you taking the time to rate our services and share this review. We look forward to welcoming you soon back. Sincerely, Martina Urbankova, Quality Manager

Dear Mary, Thank you for choosing our hotel Thermia Palace Ensana Health Spa for your recent stay. We really appreciate you taking the time to rate our services and share this review. We are very happy that we met your expectations. We look forward to welcoming you soon back in our hotel. Sincerely, Martina Urbankova, Quality Manager

Dear Mrs. LioraWe thank you for having chosen our Health Spa Resort Thermia Palace for your visit. We appreciate that you took valuable time and effort to review our hotel.We look forward welcoming you and your family for a next stay.Kind regards,Stanislava KlčováGuest Relation Manager