Avis PRIVATE VILLA with sea view, pool, garden, double parking

We are sorry to hear that you were not satisfied. Unfortunately we did not receive any communication from you during your stay, this would have allowed us to address concerns you had or issues you have encountered. We were therefore surprised to receive a message a couple of weeks after check-out requesting a financial compensation, where you also mentioned that you still had to write your review. Our listing includes a description of the characteristics and facilities of the villa, which is available to anyone considering making a reservation. Allow us to add the following details: the pool is ca. 8m x 3m. The 2 single beds in the smaller bedroom are 200cm*80cm. The kitchen is fully equipped and sized for groups of 8 guests: pots and pans, bowls of various sizes, various types of coffee machines (Bialetti moka, Bodum coffee filter machine, French press, Nespresso machine, Bodum coffee grinder), champagne glasses, wine glasses for indoor (broken glasses are replaced quickly if we get informed), wine glasses for outdoor, tea cups, coffee mugs, all needed kitchen utensils, cheese plate, egg cooker, Bodum water heater, various spices, tea bags, sugar bags, egg cups, kids plates and cups, serving trays, BBQ gear, gear for outdoor pizza oven, etc. Also includes Bosch dishwasher, Siemens oven, Bosch washing machine, 90cm wide 5 burner gas stove inside, second 90cm wide 5 burner gas stove outside in the pergola area, microwave, etc. Other guests have appreciated the villa for its ability to accommodate groups of 8 with comfort as it offers ca. 180m2 of living space and has various areas outside to relax, eat, have an apero, etc., with a lot of privacy. The 200m portion of narrow road and the stairs between garage and villa are typical in Liguria due to its particular landscape of mountain and sea, it is described in the listing as we would like our guests to be aware at time of booking.

Thank you for the feedback. We were unfortunately not aware about the concern, as the only message received during your stay was: 'We are very happy here'. We remain available at any time during a guest stay for any issue or question so this can be addressed in a timely fashion. Cleanliness is an absolute priority for us, the property gets professionally cleaned following an enhanced cleaning and disinfection process, as well as fully ventilated in-between stays. We also do full quality control over the whole kitchenware cleaned by the previous guests. Unfortunately a pan left at the very back of a cupboard has been overlooked, for which we apologize. Our property is usually praised by our guests for its cleanliness and we will ensure those high standards are kept. Regarding the access, I would refer you to the property description which explains the fact the the last 200m of the street getting to the house is narrow in a couple of points, which is pretty common in Liguria. We would also like to inform you that the open fire you did on the natural stone by the pool left a big stain which could not be removed