Note fondée sur 880 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
3,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 17 juill. 2023 sur Expedia
Très propre,personnel serviable, pratique pour faire cuisine dans la suite mais il couvert et batterie de cuisine limitées. Facile accès au great smoky mountain. Seul point négatif petit déjeuner peu varié, pas de fruits, pas de yogourt, café sans goût.
par un voyageur
Publié le 16 août 2024 sur Expedia
Dryer didn’t work and had no “out of order” sign, so I had to take clothes to a laundromat to dry. Windows full of cobwebs between panes. Hallway smoke detector chirped for two days and was never fixed.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,On behalf of our entire team, I would like to apologize for your experience. I assure you that we will review these comments with our team to further research the matter. We will surely forward your valuable feedback to our team for improvements. We hope to serve you better next time.Best Regards,ArshGeneral ManagerAll Season Suites
par un voyageur
Publié le 16 août 2024 sur Expedia
We had book this trip with the sole purpose of just sitting by the pool and relaxing for the last few days before school started. We have a family of seven so we wanted a large room and a nice pool. After check-in, we discovered that the pool was closed And green with algae. They had no idea when the pool would be fixed. We asked to be switched to another property or do something because our trip was Based upon spending time at the pool. After a little discussion, they did get us permission to go to another hotel to use their pool, but it was a 25 minute drive away.
The pool there was very nice and it did meet our needs except for we couldn’t really relax because we have five kids who were riding 25 minutes to swim and get wet and then ride back to the hotel. So it kind of still made for a very chaotic and stressful time, but I am appreciative that they worked it out so we could at least have a pool during the trip.
It would have been nice if we were told up front that the pool was messed up before we checked in and paid. We could’ve stayed at the other property and had the vacation we were planning on having to begin with. Since we booked with Expedia the refund process screwed us. So once we paid we were stuck.
The room itself was Very well laid out. But The bed had hairs in the sheets and the arms of the furniture were stained brown.
They are working on improving the property now, so I’m sure it will be better in the future.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,I want to extend my sincere apologies for the numerous issues you experienced during your stay. This is certainly not the level of service we strive for, and I'm truly sorry for the inconvenience and discomfort it caused you. Your detailed feedback is valuable, and I assure you we will address each of these concerns with the utmost urgency. Rest assured that this is not representative of the standard we aim to provide. I'm grateful for your patience and understanding, and I hope you will consider giving us another chance to exceed your expectations in the future.Best Regards,ArshGeneral ManagerAll Season Suites
par un voyageur
Publié le 16 août 2024 sur Expedia
Check in was quick and easy.
Good, simple hot and cold breakfast options.
Suite was roomy and comfortable.
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.Best Regards,ArshGeneral ManagerAll Season Suites
par un voyageur
Publié le 15 août 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Elizabeth,It is heartwarming to see such a wonderful rating. We truly appreciate you taking the time to rate your experience. We hope you will come back to see us again on your next trip to the area!Best Regards,ArshGeneral ManagerAll Season Suites
par un voyageur
Overall nice stay....
Publié le 14 août 2024 sur HotelsIt was a nice place. Breakfast and a nice pool. Room was nice with kitchen. Only issue was when it rained the windows in the living room leaked really bad.
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Appreciate your rating and review. We will always ensure that we keep delighting you with our facilities and services. And we will surely forward your valuable feedback to our team for improvements. Our team is looking forward to hosting you again soon!Best Regards,ArshGeneral ManagerAll Season Suites
par un voyageur
Publié le 14 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Patsy,A hearty thanks for your rating. We are feeling blessed to have you as our guest and value your business for choosing us. Our team assures you the best of our services at all times.Best Regards,ArshGeneral ManagerAll Season Suites
par un voyageur
Publié le 13 août 2024 sur Hotels
The stay was okay just that the pool wasn't accessible, the workout room wasn't accessible
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Dear Guest,Thank you so much for giving us the privilege to host your stay. We apologize for the inconvenience you faced. Please let us know more about your experience. So, we can make the required changes and improvements. Our Team hopes to earn your business on future travels so that you can see our continuous improvement.Best Regards,ArshGeneral ManagerAll Season Suites
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Emily,Guest satisfaction is our number one objective, we really appreciate your rating. Do let us know if you have any suggestions on how we can make things even better for our guests. We look forward to your next visit!Best Regards,ArshGeneral ManagerAll Season Suites
par un voyageur
Publié le 11 août 2024 sur Expedia
The suite was very nice clean and cozy. I love the fireplace in the living room. I like the two entrances to the bedroom through the living room and to the bathroom. I had a full kitchen. I would recommend this location to anyone who comes to Pigeon Forge.
Commentaires de Gestion de l’hôtel
11 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Linda,A hearty thanks for your review. We sincerely appreciate your feedback and will always ensure that we keep delighting you with our facilities and services. Thank you for the wonderful 5-star review! We hope to hear more from you on your next visit.Best Regards,ArshGeneral ManagerAll Season Suites
