Ratings based on 920 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.7 Service & staff
4.7 Room comfort
4.6 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller from Ashburn
Posted Dec. 3, 2024
It was great! Would recommend this hotel.
Comment from Hotel Management
Dec. 3, 2024 by Assistant General Manager, Hotel Management
Thank you, Rachel, for taking the time to complete the review on your recent stay. We all are so happy that you had a great time. We look forward to seeing you again.
by A traveller from Ashburn
Posted Dec. 3, 2024
The front desk was extremely friendly upon check in, the room and overall hotel were clean. The breakfast options were good. We would definitely stay here again!
Comment from Hotel Management
Dec. 3, 2024 by Assistant General Manager, Hotel Management
Thank you, Rachel, for taking the time to complete the review on your recent stay with us. We are so happy that you had a great visit. We look forward to seeing you again.
by A traveller
Posted Oct. 30, 2024
Good breakfast, convenient location, quiet and friendly staff.
Comment from Hotel Management
Oct. 31, 2024 by Assistant General Manager, Hotel Management
Joan, thank you for taking the time to complete the review on your recent stay with us. We are so happy you had a great time and enjoyed your stay with us. We look forward to seeing you again.
by A traveller
Posted Sep. 29, 2024 on Expedia
It was just a nice place to stay
Comment from Hotel Management
Sep. 29, 2024 by Assistant General Manager, Hotel Management
David, thank you for taking the time to complete the review on your recent stay with us. We are so you enjoyed your visit with us. We look forward to seeing you on your next visit.
by A traveller
Posted Sep. 28, 2024 on Expedia
Comment from Hotel Management
Sep. 29, 2024 by Assistant General Manager, Hotel Management
Thank you, Tatiana, for taking the time to complete the review on your recent stay. We apologize for not exceeding your expectations. We hope to see you again on your next visit to the area.
by A traveller
Posted Sep. 28, 2024 on Expedia
Comment from Hotel Management
Sep. 29, 2024 by Assistant General Manager, Hotel Management
Thank you, Justin, for taking the time to complete the review on your recent stay. We apologize for not exceeding your expectations. We hope you will give us another chance to do so.
by A traveller
Posted Sep. 27, 2024 on Expedia
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Comment from Hotel Management
Sep. 28, 2024 by Front Desk Best Western Plus AVL, Hotel Management
Maira, thank you for taking the time to complete the review on your recent stay with us. We are so glad to have exceeded your expectations. We look forward to seeing you again
by A traveller
Posted Sep. 27, 2024 on Expedia
Comment from Hotel Management
Sep. 28, 2024 by Front Desk Best Western Plus AVL, Hotel Management
Thank you, Naveen, for taking the time to complete the review on your recent stay with us. We apologize for not exceeding your expectations. We hope you will give us another chance to do so.
by A traveller
Unhappy
Posted Sep. 24, 2024 on HotelsWhen we check in the people at the frontdesk was rude.I will never stay at this hotel ever.I asled to have my room cleaned.We went out to eat an returned the room was not clean or bedsheets change.There was so much noise outside at night with people drag racing up and down the streets
Comment from Hotel Management
Sep. 25, 2024 by Assistant General Manager, Hotel Management
Gladys, thank you for taking the time to complete the review on your recent stay with us. We apologize for not meeting your standards. Further training for the Front Desk regarding this has been conducted. It is not our standard for the rude agent. We just had a couple of car shows that attracts a lot of people in this area. This is why the roads were noisy.
by A traveller
Posted Sep. 23, 2024 on Hotels
Comment from Hotel Management
Sep. 23, 2024 by Front Desk Best Western Plus AVL, Hotel Management
Thank you, Rhoda, for taking the time to complete the review on your recent stay with us. We apologize for not exceeding your expectations. We hope you will give us another chance to do so.
