Note fondée sur 945 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 août 2024 par jmoon1, Gestion de l’hôtel
Thank you for the 5* review!
par un voyageur
Publié le 13 août 2024 sur Expedia
The only non-positive comment I can make is regarding the room refrigerator. The on/off was mechanical not electronic; so every time the refrigerator went on it made a loud enough pop to wake me up. I just turned the refrigerator to off and slept well.
Commentaires de Gestion de l’hôtel
13 août 2024 par Teresa, Gestion de l’hôtel
Hello robin, Thank you for leaving a review of your recent stay with us. We appreciate your feedback and I have let our engineering team know about the refrigerator. Thank you, Teresa
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Teresa, Gestion de l’hôtel
Hi Michelle, Thank you for leaving a review of your recent stay with us at Black Fox Lodge. We hope that you will stay again in any future travels to the Pigeon Forge area. Thank you, Teresa
par un voyageur
Publié le 10 août 2024 sur Hotels
Nice room. Nice accommodations.
Commentaires de Gestion de l’hôtel
10 août 2024 par jmoon1, Gestion de l’hôtel
Thank you for the 10* review!
par un voyageur
Publié le 5 août 2024 sur Hotels
The beds was comfortable and the staff was friendly and the pool was my sons favorite part
Commentaires de Gestion de l’hôtel
6 août 2024 par jmoon1, Gestion de l’hôtel
Thank you so much for choosing us as your home away from home. We are happy to hear that you enjoyed your stay with us and look forward to welcoming you back soon.
par un voyageur
Publié le 2 août 2024 sur Hotels
Amazing
Commentaires de Gestion de l’hôtel
2 août 2024 par jmoon1, Gestion de l’hôtel
Thank you so much for choosing us as your home away from home and for the 10* review. We hope to see you back soon!
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
30 juill. 2024 par jmoon1, Gestion de l’hôtel
Thank you so much for the 10* review. Thank you so much for choosing us for your travels. We hope you will choose us again on your next visit to East TN.
par un voyageur
Wet spot on floor in room.
Publié le 24 juill. 2024 sur HotelsCommentaires de Gestion de l’hôtel
28 juill. 2024 par Teresa, Gestion de l’hôtel
Hello.,thank you for leaving a review of your recent stay at Black Folx Lodge. We appreciate the feedback and hope that you will choose to stay again in any future travels to the Pigeon Forge area.
par un voyageur
Publié le 24 juill. 2024 sur Expedia
This place was the best spot! The entire stay was absolutely amazing
Commentaires de Gestion de l’hôtel
24 juill. 2024 par Teresa, Gestion de l’hôtel
Hello Kristen,Thank you for leaving an excellent review of your recent stay at Black Fox Lodge. We are happy that your stay was amazing with us. We hope that you will choose to stay with us again in any future travels to the Pigeon Forge area. Thank you, Teresa
par un voyageur
Publié le 20 juill. 2024 sur Expedia
Need all carpets replaced. Our room you couldn’t even walk around with shoes off, my kids tried and their socks where brown with dirt. Allergens in room were horrible as the room was way to dark and no airflow. Smelled like cat urine as soon as entered room. No fan in bathroom made room even stuffier after showering.
Pull out sofa bed was so uncomfortable you shouldn’t advertise it as an extra bed. Walls next to bed was dirty like someone spilled drink or something on it. The breakfast options were the best thing about our stay and we didn’t even eat there.
Commentaires de Gestion de l’hôtel
20 juill. 2024 par jmoon1, Gestion de l’hôtel
Thank you so much for choosing us for your recent stay. We are so sorry to hear your experience was anything less than excellent. It looks like we fell short with maintenance in your room. Please, know this is not typica for us and we are always happy to switch your room if we fall short. We hope you will give us another chance and your next stay will be flawless.
