Note fondée sur 926 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 15 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you so much for the perfect rating! We're delighted to hear that you had a wonderful experience during your stay. Your satisfaction is our top priority, and your feedback motivates us to keep up the good work. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
par un voyageur
Super place
Publié le 15 oct. 2024 sur HotelsExcellent welcome from the really nice clerk, who answered all our questions. The hotel is very well located, and there is lots to do within walking distance. It's a bit off the road, so it's very quiet. This is our 3rd stay in this hotel and we are still very satisfied. The room is small but well-organized and very clean. The only downside is that the towels are very rough. But the bed is very comfortable. See you next year
Commentaires de Gestion de l’hôtel
16 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for the fantastic review and for being a loyal guest! We’re thrilled to hear you enjoyed your stay, appreciated our friendly staff, and found our location convenient and quiet. We’re glad you found your room clean and comfortable. Your feedback about the towels will be shared with our team for future improvements. We look forward to welcoming you back next year!Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Hotels
The first room, the toilet had water pouring out from under the it..they switched us to a different room that had what appeared to be stink bugs all over the ceiling, the front desk gave us a can of OFF bug spray to remedy the bug issue. The walls are paper thin and normal conversations and cell phones ringing could be heard like we were all in the same room.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for your feedback regarding your recent stay. We're pleased to hear our team promptly addressed your room concerns by switching you to another room. However, we deeply apologize for the presence of bugs and noise issues that affected your comfort. Your comments are vital for our ongoing improvements, and we appreciate your understanding. We hope to provide you with a more pleasant experience on your next visit.Sincerely, Hotel Manager
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Normally we love this location. Sad to see it not be as well kept.
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guest,Thank you for sharing your feedback. We're glad to hear that you've enjoyed our location in the past. We sincerely apologize for any shortcomings during your recent stay and appreciate your insights. Rest assured, we are committed to improving our maintenance and cleanliness standards. We hope to welcome you back soon for a much better experience!Sincerely, Hotel Manager
par un voyageur
Publié le 11 oct. 2024 sur Expedia
Poor
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Yahya,Thank you for sharing your feedback. We’re sorry to hear that your stay did not meet your expectations. We strive to provide a better experience for all our guests and would appreciate any specific details so we can address the issues you encountered. We hope to have the opportunity to improve your stay in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 10 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
11 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Tiffanie,Thank you for taking the time to leave a review. We're glad you chose to stay with us and appreciate your feedback. We're always looking to improve and hope to provide a more satisfying experience during your next visit.Sincerely, Hotel Manager
par un voyageur de Russellville
Publié le 8 oct. 2024 sur Expedia
Towels and sheets had stains on them, people that seemed to be living there on the 3rd floor were loud and a problem at 9pm!
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Alkini,Thank you for your feedback. We're glad you brought these issues to our attention. While we're pleased to provide a convenient location, we apologize for the condition of the towels and sheets, as well as the noise disturbance you experienced. We’ll address these concerns with our team to ensure a more comfortable and restful stay for all guests.Sincerely, Hotel Manager
par un voyageur
Carpets need to be replaced
Publié le 8 oct. 2024 sur HotelsThe price of the room was great! When you walk in the place smelled amazing but as soon as you turn to go down the hall to our room the smell was horrible. The beds were nice and comfortable but the carpets in this place are horrible. we went and purchased Lysol to spray on the carpets and in the room to help with the smell. We had to wear socks to keep our feet clean.
The carpets in the hallway were beyond
nasty. The bathroom door would not close.The staff was very friendly.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Sandra,Thank you for your feedback and for highlighting our friendly staff and comfortable beds. We're glad to know you found value in your stay. However, we sincerely apologize for the issues you encountered, particularly with the carpets and the bathroom door. Your concerns will be addressed with our team to ensure improvements are made. We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Juanita,Thank you for your perfect 10/10 review! We’re delighted to know that you had such a great stay with us. Your positive feedback means a lot, and we’re glad we could provide you with an exceptional experience. We look forward to welcoming you back on your next visit!Sincerely, Hotel Manager
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Hotel Manager, Gestion de l’hôtel
Dear Guillermina,Thank you for your wonderful 10/10 rating! We're thrilled to hear that you had a fantastic stay and that everything met your expectations. It’s always our goal to ensure our guests have a comfortable and enjoyable experience. We truly appreciate your feedback and look forward to welcoming you back in the future.Sincerely, Hotel Manager
