Note fondée sur 861 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,7 Propreté de la chambre
4,7 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Impeccable
Publié le 26 oct. 2017 sur HotelsExcellent sejour. Hotel neuf un peu à l'écart de la route, deco moderne, grand lobby agréable. Suite parfaite pour un couple et 3 enfants. Parfait pour un stop après les Smoky Mountains.
Commentaires de Gestion de l’hôtel
8 nov. 2017
Thank you so much for you recent stay with us. I hope you felt at home!
par un voyageur de HENDERSON
Publié le 30 oct. 2024
Great place
par un voyageur de HENDERSON
Publié le 30 oct. 2024
par un voyageur
Publié le 15 oct. 2024
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Danielle S Director of Guest Services, Gestion de l’hôtel
Thanks for staying with us. We appreciate your feedback!
par un voyageur
10/10 YES!!!
Publié le 15 août 2024 sur HotelsThis was the best hotel I’ve ever stayed in. The staff really make sure you have all you need, or try to be as accommodating as possible.
Commentaires de Gestion de l’hôtel
16 août 2024 par Danielle S Director of Guest Services, Gestion de l’hôtel
Thank you for your recent stay with us! I hope you felt at home and enjoyed a reliable and friendly stay experience. We can’t wait to welcome you home again soon!
par un voyageur
Publié le 12 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
13 août 2024 par Danielle S Director of Guest Services, Gestion de l’hôtel
Thank you for your recent stay with us! I hope you felt at home and enjoyed a reliable and friendly stay experience. We can’t wait to welcome you home again soon!
par un voyageur
Publié le 11 août 2024 sur Expedia
The AC unit went out so our first night was pretty uncomfortable. The lady at the front desk was pretty rude to my husband the next morning when he went down to ask about getting someone to look at it or getting a new room if it couldn’t be fixed. She told him there was nothing they could do for us if it couldn’t be fixed quickly because we booked through Expedia. The maintenance guy did arrive quickly and was friendly. We left for several hours and came back to a much cooler room.
Commentaires de Gestion de l’hôtel
11 août 2024 par Danielle S Director of Guest Services, Gestion de l’hôtel
I personally want to apologize on behalf of our staff and the negative interaction you experienced during your stay. We at Hilton expect our customer service to be above average and what you experienced is absolutely unacceptable. I will be taking your comments into consideration and using them as a learning tool for our staff. Please note we appreciate your feedback whether it is positive or negative. This gives us the ability to learn and grow as a team. I have spoken to the front desk agent involved, when your husband asked to be moved to a different room all we had available were rooms with 1 king bed. We did not have another 2 queen room to move you to.
par un voyageur
Publié le 9 août 2024 sur Expedia
Great area. Lots to do close to hotel. Property was clean. Breakfast wasn’t good though. Had a hair in the breakfast sandwich. Muffins had a weird taste. Pool was fun. Room had a big fridge, not a mini one and lots of cooking supplies. Wasn’t a fan of the barn door on the bathroom the kids couldn’t get it locked. But rooms were very roomy.
Commentaires de Gestion de l’hôtel
10 août 2024 par Danielle S Director of Guest Services, Gestion de l’hôtel
I wanted to say thanks for your recent stay here at our hotel! We are proud you chose Home2 Suites as your second home and cannot wait to welcome you home again soon!
par un voyageur
Publié le 8 août 2024 sur Expedia
Na
Commentaires de Gestion de l’hôtel
9 août 2024 par Danielle S Director of Guest Services, Gestion de l’hôtel
Thank you for your recent stay with us! I hope you felt at home and enjoyed a reliable and friendly stay experience. We can’t wait to welcome you home again soon!
