Note fondée sur 1 118 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
2,9 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 5 août 2024 sur Hotels
Could use a continental breakfast
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Johnny, Thank you for taking the time to share your feedback with us. Our team appreciates hearing from our guests to continue improving our services. If you have any further suggestions or requests, please feel free to reach out to our management team directly for consideration.
par un voyageur
Publié le 4 août 2024 sur Expedia
There was no vending machines chairs in the room was stained the mattress was wore out no pillows they were so small elevators out of order
Commentaires de Gestion de l’hôtel
6 août 2024 par Manager, Gestion de l’hôtel
Hello Linda, We appreciate you sharing your feedback with us. For any future stays, we recommend contacting our management team directly to address your concerns and ensure a pleasant experience. Our team is dedicated to improving our services and facilities. Thank you for your input as it helps us enhance our guest experience.
par un voyageur
Publié le 1 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 août 2024 par Manager, Gestion de l’hôtel
Hello Lori,We appreciate you choosing to stay with us. Please feel free to contact us with any further feedback on your recent experience.
par un voyageur
Bad room
Publié le 30 juill. 2024 sur HotelsThe was blood or something else on the bottom of the buck bed facing the person on the bottom and the wall had something on it by the phone sheets were dirty and stained. The front desk guy took photos of are photos to show his manager. They switched us rooms still the sheets werent that clean but it was better and at least this one was stocked where the other one wasnt . Guy at the front desk had no idea the room was that bad. The had a big water leak before we got there so the hole place smelled bad. When we went to ask about breakfast they said the had never served breakfast and when we said it was on there web site he said that was the old web site gave us the new one and still couldnt find it. And as we looked around the hotel we found 2 breakfast rooms. We talked to 4 other guest they said the same dirty rooms no breakfast and ither issues. They also had exposed wires on most floors from the remodel and almost all elevators were out of service but one. The only thing hested was the lazy river not the indoor pool. Dirty rugs throughout the hotel and some had the same bug on the floor for 5 days or more.
Commentaires de Gestion de l’hôtel
1 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Tammy,We regret the distressing experience you encountered during your stay. Our team takes this feedback seriously and is immediately investigating and addressing these concerns, including a thorough inspection and necessary maintenance. Please accept our sincerest apologies for falling short of your expectations. We're committed to improving and ensuring such issues are not repeated. Your input is vital, and we appreciate your patience as we work to rectify these problems.
par un voyageur
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Shania,I deeply appreciate your generous 5-star rating. We are absolutely overjoyed to receive such high praise from you. Guest satisfaction and happiness mean the world to us, and we are delighted to know that we have met your expectations. Hope to serve you again soon.
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 août 2024 par Sophia CSR, Gestion de l’hôtel
Hi Gary,Thank you for sharing your feedback with us. We appreciate your honest rating and are committed to continuously improving our services to better meet your expectations. If there are specific areas where you feel we can enhance your experience, please do not hesitate to let us know.
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Very pleased with the updates to facility
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Martin,Thank you for your feedback. We are pleased to hear that you were satisfied with the updates to our facility. Your positive experience is important to us, and we look forward to the opportunity to welcome you back for another outstanding stay.
par un voyageur
Publié le 25 juill. 2024 sur Expedia
Paint all over carpet. Tried to charge an extra $22 for cleaning fee. I refused to pay it and he waived it. Shower head leaked. Sink faucet sprayed all over counter.
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Lissa,This is certainly not the experience we aim to provide our guests, and we deeply regret the inconvenience you faced. Rest assured, we take your feedback seriously and will be addressing these concerns immediately to ensure a more comfortable and enjoyable stay for our future guests.
par un voyageur
Publié le 23 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 juill. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Douglas,It is truly our goal to impress each guest with our service and hospitality. We want to thank you for the remarks pertaining to our hotel. Your voice is so important to us and we hope you'll return so that we may have the opportunity to provide you with a 10-star experience.
par un voyageur
Publié le 22 juill. 2024
Commentaires de Gestion de l’hôtel
14 août 2024 par Manager, Gestion de l’hôtel
Hello Bethany, We appreciate you choosing our hotel for your stay! Should you have any feedback to share about your experience, please don't hesitate to contact us directly. We hope to welcome you back soon!
