Note fondée sur 44 évaluations de clients

Écoutez ce qu’en pensent nos voyageurs
4,3 sur 5
100 % des clients le recommandent
4,2 Propreté de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
3 sur 5
par un voyageur de Nicholasville

Nice place, Customer Service something to be desired

Publié le 14 oct. 2024 sur HomeAway
Needed some attention to details They will NOT give you check in info until exact minute of check in which they sent by email. Ok, so my phone had 1 bar of service and would not load the email. It was Already after check in time and we were sitting in driveway. I called, yes aggravated (because I new phone would not work in this area so I called at 3 and was told they would not send till 4!) The "Person" answering the phone said your yelling at me, no she would have know if I had been 'yelling" she hung up on me and then text the code to my phone which I had ask be done and she told me no! The second young lady I talked to was very very nice and apologetic, certainly was not her who needed to apologize. Steps had bird droppings all over them, hand rails very molded. Just some attention to details.
Commentaires de Gestion de l’hôtel
7 nov. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback. I sincerely apologize for the frustration you experienced with the check-in process and the condition of some areas around the cabin. We understand how important it is to have smooth communication, especially when phone service can be spotty in certain areas. I’m truly sorry for the inconvenience and the way your initial call was handled. That’s certainly not the level of service we aim to provide. I will ensure that your comments about the condition of the steps and handrails are passed on to our maintenance team for immediate attention. We strive to make every guest's stay as pleasant as possible, and your feedback helps us improve. If you choose to stay with us again, I’d love the opportunity to provide a much better experience from start to finish. Thank you again for your feedback!
5 sur 5
par un voyageur

Perfect location

Publié le 24 sept. 2024 sur HomeAway
The location was very convenient. We were close to all of the attractions, without having to be stuck in the tourist traffic. The place was neatly kept up, and communication between the owner was easy access. Highly recommended!!
Commentaires de Gestion de l’hôtel
7 nov. 2024 par VrboOwner, Gestion de l’hôtel
"Thank you so much for your kind words and for recommending us! We're glad to hear that the location worked out perfectly for you, offering both convenience and a break from the tourist traffic. It's also wonderful to know that you found the cabin well-kept and our communication helpful. We hope to have the pleasure of hosting you again soon!"
5 sur 5
par un voyageur

Dollywood vaca

Publié le 25 juin 2024 sur HomeAway
Overall a great place to stay in Pigeon Forge, no problems getting complimentary tickets from the rental company. Great landing pad after long days of adventure, great economical choice for the area. Will say the rental could be better stocked, more dish rags/towels, kitchen supplies, maybe an all purpose cleaner available so we could clean up after ourselves better. Others have mentioned the wet floor in the bedroom closet, which is still an issue, I believe it to be from a plumbing issue. Didn't affect our stay though. We would stay again if back in the area.
Commentaires de Gestion de l’hôtel
27 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback and for staying with us in Pigeon Forge. We're glad you enjoyed your stay and found it a great choice for the area. We appreciate your suggestions about the kitchen supplies and will ensure better stocking. The wet floor issue is being addressed, and we apologize for any inconvenience it caused. We look forward to welcoming you back on your next visit! Best regards,
5 sur 5
par un voyageur

Peaceful and beautiful

Publié le 17 juin 2024 sur HomeAway
Very beautiful and peaceful. And very clean and organized
Commentaires de Gestion de l’hôtel
18 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you so much for your kind words! We're thrilled to hear that you found our vacation rental beautiful, peaceful, and well-maintained. Providing a clean and organized space for our guests is a top priority for us, and we're glad it made your stay enjoyable. We hope to welcome you back soon!
4 sur 5
par un voyageur de Hopkinsville, KY USA

Great place in Pigeon Forge

Publié le 6 juin 2024 sur HomeAway
The location was great and community was quiet. My only suggestion would be to provide hooks for towels.
Commentaires de Gestion de l’hôtel
7 juin 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! We're glad to hear that you enjoyed the location and the quiet community. We appreciate your suggestion about providing hooks for towels, and we'll definitely look into adding those to improve our guests' experience. We hope to welcome you back soon! Best regards,
5 sur 5
par un voyageur de Parma Heights, Ohio

Very Comfortable affordable stay

Publié le 6 avr. 2024 sur HomeAway
Worth the price, comfortable location was perfect in the middle of everything, yet off the path for it to be peaceful. Thank you so much for the tickets! Helped so much to curve the expenses of doing more. Thanks Again! For a great trip to Tennessee!
Commentaires de Gestion de l’hôtel
9 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your wonderful review! We're thrilled to hear that you found our vacation rental worth the price and that you enjoyed the comfortable location. It's fantastic to know that the central location allowed you to easily access everything while still providing a peaceful atmosphere. We're delighted that you found the complimentary tickets helpful in enhancing your trip and curbing expenses. It was our pleasure to provide them as a gesture of appreciation for choosing to stay with us. Thank you again for your kind words, and we hope to have the opportunity to host you for another great trip to Tennessee in the future! Warm regards,
4 sur 5
par un voyageur de Pliny USA

Easter get away

Publié le 2 avr. 2024 sur HomeAway
Location was great - condition of unit was average or so so - property needed some TLC but would stay at same location but try get another unit. Overall for my first experience- very good !
Commentaires de Gestion de l’hôtel
4 avr. 2024 par VrboOwner, Gestion de l’hôtel
Thank you for your feedback! We're glad you enjoyed the location and had a good first experience. We're taking your comments about the unit's condition to heart and are already planning some updates and TLC. We hope to host you again soon, perhaps in another unit, for an even better stay. Thanks for choosing us for your vacation!
2 sur 5
par un voyageur

Spring break trip

Publié le 29 mars 2024 sur HomeAway
The convivence and location is a major plus. What we found to be most disappointing in this unit was a couple of issues. The blinds were damaged/broken which caused privacy issues and ants were a problem in the extra bathroom. We were not able to use as ants were getting into our belongings. The overall appearance of this unit seemed outdated and just needed some touch up. We still enjoyed our stay but if we use this area again we would steer away from this unit unless it had been updated to some degree.
Commentaires de Gestion de l’hôtel
29 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your feedback with us. We're glad to hear that you found the convenience and location of our unit to be major positives for your stay. However, we sincerely apologize for the issues you encountered with the blinds and the presence of ants in the extra bathroom. Ensuring the comfort and satisfaction of our guests is our top priority, and we regret that we fell short in this instance. Please know that we take your comments seriously and will address these concerns promptly. We will work to repair or replace the damaged blinds to ensure privacy for our guests, and we will take immediate steps to address the ant issue to prevent any further inconvenience. Additionally, we appreciate your feedback regarding the overall appearance of the unit, and we will explore opportunities to update and refresh the space to enhance future guest experiences. We're grateful for your understanding and patience and are pleased to hear that despite these challenges, you still enjoyed your stay. Should you decide to visit the area again, we would welcome the opportunity to host you and provide an improved experience. Please don't hesitate to reach out if there's anything else we can do to assist you. Thank you again for your valuable feedback.
1 sur 5
par un voyageur

River Breeze

Publié le 13 oct. 2023 sur HomeAway
Cottage needs updating! Carpet stains in both bedrooms. Live roach found in one bedroom! Online pics are very deceiving.
Commentaires de Gestion de l’hôtel
28 oct. 2023 par VrboOwner, Gestion de l’hôtel
We're truly sorry for the condition of the cottage during your stay. We take your feedback seriously and are addressing the issues immediately. We apologize for any discrepancies in the online photos and will update them accordingly. Your comfort is important to us, and we're committed to making improvements. If you have specific suggestions, please share them. We hope you'll consider giving us another chance in the future. Thank you for bringing these concerns to our attention.
5 sur 5
par un voyageur

Awesome location. Close enough to the strip but also for enough away!!

Publié le 30 août 2022 sur HomeAway
This was a great place will book again next year!!
Commentaires de Gestion de l’hôtel
30 août 2022 par VrboOwner, Gestion de l’hôtel
We can't wait to have you again, Nicholas; thank you so much!
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