Note fondée sur 957 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,5 Service et personnel
4,5 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 27 déc. 2022 sur Hotels
Près des attractions.
Commentaires de Gestion de l’hôtel
29 déc. 2022 par General Manager, Gestion de l’hôtel
Dear Chantal,We loved hosting you at SpringHill Suites by Marriott Pigeon Forge. It sounds like our convenient location near popular attractions worked perfectly for your trip to Pigeon Forge! Thank you for being our guest, and we hope to welcome you back again soon.Eric TreadwayGeneral Manager
par un voyageur
Publié le 16 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par General Manager, Gestion de l’hôtel
We're glad you enjoyed your stay and appreciate the perfect rating. We look forward to welcoming you back in the near future.The Springhill Suites Team
par un voyageur de Hickory
Publié le 7 août 2024 sur Expedia
Front desk lady was great but the room was dirty. The pull out bed had blood on the sheets and a used mouth guard that was stuck to the bed. There we no blankets either. Also, the breakfast is advertised from 6-10am, but the lady said it ended when it was 9:45am. The food was not stocked back up when it ran out either. Very disappointed in this hotel.
Commentaires de Gestion de l’hôtel
11 août 2024 par General Manager, Gestion de l’hôtel
Dear Dawn Marie,We welcome all guest feedback as we consider it an opportunity to continually improve. Regarding the concerns you mentioned, we sincerely apologize and are addressing this with our housekeeping team to ensure our high standards are consistently met. Thanks again for your feedback.The Springhill Suites Team
par un voyageur
Publié le 4 août 2024 sur Expedia
Very nice
Commentaires de Gestion de l’hôtel
6 août 2024 par General Manager, Gestion de l’hôtel
Dear Nancy,We enjoyed hosting you at SpringHill Suites by Marriott Pigeon Forge. Thank you for letting us know you had a pleasant stay! The pleasure was all ours, and please come back again. The Springhill Suites Team
par un voyageur
Publié le 29 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear John,We appreciate the perfect rating! Thank you for being our guest. Join us again for another comfortable stay the next time you're in the city! The Springhill Suites Team
par un voyageur
Friendly staff, bad bed.
Publié le 26 juill. 2024 sur HotelsNice place to stay. Breakfast was good. Staff was very friendly! Only bad thing was that the bed was terrible, did not sleep well.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Lisa,Thank you for choosing SpringHill Suites by Marriott Pigeon Forge for your trip to Pigeon Forge! We're delighted our hospitable team left a memorable impression on you and that you started your day off right with our delicious breakfast offerings. That said, guest comfort is of the utmost importance to us, so we'll be sure to share your feedback about the bed with our internal team for further consideration. It was a pleasure having you here, and we hope you return soon.The Springhill Suites Team
par un voyageur
Publié le 23 juill. 2024 sur Expedia
Agradable el lugar
Commentaires de Gestion de l’hôtel
25 juill. 2024 par General Manager , Gestion de l’hôtel
Dear Miguel,Thank you for your positive feedback. We're glad you enjoyed your stay and hope to welcome you back again soon to SpringHill Suites by Marriott Pigeon Forge.The Springhill Suites Team
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Katherine,Our goal is always to go above and beyond, so we hope you will consider letting us know how we could have improved your stay. It was a pleasure having you as our guest, and we hope we will have the opportunity to host you again to change your perceptions. The Springhill Suites Team
par un voyageur
Publié le 11 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Michael,Thank you for being a great guest and giving us a perfect rating. It was our pleasure to accommodate your needs while you were here, and we hope you will return soon.The Springhill Suites Team
par un voyageur
Publié le 8 juill. 2024 sur Expedia
We had a great stay
Commentaires de Gestion de l’hôtel
9 juill. 2024 par General Manager, Gestion de l’hôtel
Dear Kimberly,Thank you for choosing to stay at SpringHill Suites by Marriott Pigeon Forge. We're very appreciative of your perfect rating, and we hope that means everything exceeded your expectations during your stay with us. We also hope it means you will be a regular visitor, as we'd love to have you again!The Springhill Suites Team
