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Surestay Plus By Best Western Pigeon Forge

2.5 star property
Hotel near Island at Pigeon Forge in Pigeon Forge

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Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave
Exterior
Daily continental breakfast for a fee
Reception
Shower, free toiletries, hair dryer, towels
Reviews
8.6

Excellent

Popular amenities

  • Breakfast available
  • Free WiFi
    Free WiFiFree WiFi
  • Air conditioning
    Air conditioningAir conditioning
  • Parking included
    Parking includedParking included
  • Laundry
    LaundryLaundry
  • Business services
    Business servicesBusiness services

Explore the area

Map
125 Pine Mountain Rd, Pigeon Forge, TN, 37863-3308
  • Popular LocationLeConte Center at Pigeon Forge15 min walk
  • Popular LocationThe Ripken Experience - Pigeon Forge3 min drive
  • Popular LocationIsland at Pigeon Forge3 min drive
  • AirportKnoxville, TN (TYS-McGhee Tyson)54 min drive

Room options

View all photos for Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 1 King Bed, Non Smoking, Kitchenette (Walk-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Kitchenette (Walk-in Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Standard Room, 2 Queen Beds, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 21 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave (Walk-in Shower)

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Desk, laptop workspace, iron/ironing board, WiFi

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 21 sq m
  • Sleeps 2
  • 1 King Bed

Similar properties

Exterior
Pigeon River Inn
Pool
Hot tub
Breakfast included
Parking included
4.4 out of 5, Excellent, (1917)
The price is CA $212
per night
CA $240 total
includes taxes & fees
13 Jul - 14 Jul
Pigeon River Inn

About the area

Pigeon Forge

Downtown Pigeon Forge stay.Within a 15-minute walk of this Downtown Pigeon Forge hotel, you'll find Old Mill and LeConte Center at Pigeon Forge. Island at Pigeon Forge and Titanic Museum are also within 3 miles (5 km).

What's nearby

  • Old Mill - 13 min walk
  • LeConte Center at Pigeon Forge - 15 min walk
  • The Ripken Experience - Pigeon Forge - 3 min drive
  • Dolly Parton's Stampede Dinner Attraction - 3 min drive
  • Island at Pigeon Forge - 3 min drive

Getting around

  • McGhee Tyson Airport (TYS) - 54 min drive

Restaurants

  • ‪The Old Mill Restaurant - ‬13 min walk
  • ‪McDonald's - ‬16 min walk
  • ‪Margaritavile - ‬3 min drive
  • ‪Sawyer's Farmhouse Breakfast - ‬15 min walk
  • ‪Wendy's - ‬20 min walk

About this property

Surestay Plus By Best Western Pigeon Forge

Hotel near Island at Pigeon Forge in Pigeon Forge
WiFi is free in public spaces. You'll find a 24-hour business center on site. The business-friendly Surestay Plus By Best Western Pigeon Forge also features a vending machine and laundry facilities. Free self parking is available. A complete renovation of Surestay Plus By Best Western Pigeon Forge was completed in July 2023.

This Pigeon Forge hotel is smoke free.

  • 1 building
  • 65 guestrooms or units
  • 2 levels
  • Built in 1984
  • Business center (24 hours)
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • No smoking on site
Surestay Plus By Best Western Pigeon Forge offers 65 air-conditioned accommodations with coffee/tea makers and hair dryers. Flat-screen televisions come with cable channels. Bathrooms include showers and complimentary toiletries.

In-room wireless Internet access (speed: 250+ Mbps (good for 3–5 people or up to 10 devices)) is available for a surcharge. Business-friendly amenities include desks, desk chairs, and phones. Change of towels and change of bedsheets can be requested. Housekeeping is provided on request.

Languages

English

Property amenities

Family friendly

  • Laundry facilities
  • Microwave

Internet

  • Available in all rooms: WiFi (USD 0 per stay)
  • In-room WiFi speed: 250+ Mbps (good for 3–5 people or up to 10 devices)
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Continental breakfast available for a fee 6:30 AM–9:30 AM on weekdays and 7:00 AM–10:00 AM on weekends

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • This property does not have elevators
  • Braille signage
  • Grab bar in shower
  • Shower grab bar height (inches): 24
  • Hardwood flooring in public areas
  • Stair-free path to entrance
  • Thin carpet in public areas
  • Upper floors accessible by stairs only
  • Well-lit path to entrance
  • Wheelchair-accessible business center
  • Wheelchair-accessible parking
  • 3 on-site accessible parking spaces
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible registration desk height (inches): 36
  • Wheelchair-accessible van parking
  • Wheelchair accessible (may have limitations)

Room amenities

Entertainment

  • Cable channels
  • Flat-screen TV

Bedroom

  • Air conditioning
  • Bed sheets
  • Heating

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels
  • Toothbrush and toothpaste (on request)

Food and drink

  • Coffee/tea maker
  • Microwave

More

  • Desk
  • Desk chair
  • Iron/ironing board
  • Laptop-friendly workspace
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: 11:00 AM
Minimum check-in age: 18

Check-out

Check-out before 11:00 AM

Special check-in instructions

Front desk staff will greet guests on arrival
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless internet: USD 0 per stay (rates may vary)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, Discover, debit cards, and cash. This property reserves the right to pre-authorize the guest's credit card prior to arrival.

Property is also known as

Surestay Plus By Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel
Surestay Plus By Best Western Pigeon Forge Pigeon Forge
Surestay Plus By Best Western Pigeon Forge Hotel Pigeon Forge

Surestay Plus By Best Western Pigeon Forge Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 282 out of 504 reviews" "
Rating 8 - Good. 121 out of 504 reviews" "
Rating 6 - Okay. 52 out of 504 reviews" "
Rating 4 - Poor. 26 out of 504 reviews" "
Rating 2 - Terrible. 23 out of 504 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Anna

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, everything was great.
Stayed 1 night in Jun 2024

10/10 Excellent

Joseph

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

10/10 Excellent

Joe

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Ok
Stayed 2 nights in Apr 2024

10/10 Excellent

Dawn

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Front desk lady at check in was the best. She was so friendly and very helpful each time we needed anything. Can't remember her name but will definitely be back
Stayed 4 nights in Mar 2024

10/10 Excellent

Daniel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

6/10 Okay

Rebecca

Liked: Cleanliness, staff & service
Not even a vending machine to buy a cold drink
Stayed 1 night in Mar 2024

6/10 Okay

Sandy

Travelled with family
Liked: Staff & service
arrived on a Sunday evening outside in the dark looks a little dark Broken ice machine sitting beside new one Trash cans outside were full when we arrived and were not emptied before we left on Tuesday morning- people had even put trash beside them Could hear noises from other rooms and there was a big rectangular metal container sitting in the parking lot. Construction going on behind - equipment working and beeping early could be heard.
Stayed 2 nights in Mar 2024

2/10 Terrible

Donald

Disliked: Cleanliness, room comfort
Never again
We were second floor the first night, it appeared clean, on first floor the room had been well used and the floors were filthy. The room was non smoking but smelt like smoke and heavy cleaning solutions. Had a good breakfast lots to choose from. We booked. 4 night stay which said refundable if cancelled 24 hours prior. The first night was a separate reservation booked last minute. We thought if we had to leave early the unused portion could be refunded. That is what hotels .com told us they said they call the hotel after being notified that we were checking out early they would call the hotel to confirm and be would be refunded. They were unable to contact the manager we spoke to him at the front desk That was not the case the hotel said because it was third party there would be no refund.
Stayed 4 nights in Mar 2024

10/10 Excellent

sunil

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Mar 2024

8/10 Good

Vickie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Nastasha

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, no reason for anything under 5 stars. We did have an issue with the family staying upstairs above us. They were awake all hours of the night and extremely loud. We stayed 4 nights and didnt say anything to the guest service agent until the last night cause they woke us up several times. They promptly asked our upstair neighbors to quiten down and everything was fine afterwards. Clean and comfortable room close to everything!
Stayed 4 nights in Mar 2024

4/10 Poor

Jean

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities
Would have been ok for the price but air freshner or scented cleaner smell was outrageously strong. I have asthma and it triggered it. No way I could have stayed. One of the staff did offer a different room but the intense smell was the same in that room. We ended up leaving and not spending the night and forfeiting the money. Also noticed that the drapes let a lot of light in because they were too short. There was no (or worn out?) weather stripping under the outside door so light and noise was getting in under the door.
Stayed 1 night in Mar 2024

10/10 Excellent

Kaylon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We went for a cheer competition and the bed was super comfy! We had a great night rest and it was VERY clean! The breakfast was decent and overall I will definitely be staying again!
Stayed 1 night in Mar 2024

6/10 Okay

Abbey, Littleton

Liked: Staff & service
Ok for a quick stop. Huge room, crickety floors and I could hear my neighbors through the connecting door. Somewhat off the path of fun, but clean and nice staff
Stayed 1 night in Mar 2024

10/10 Excellent

Myron

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Reviews gave it 8.4. That’s low! Great value. Recently completely renovated. Good breakfast with sausage, eggs, waffles, cereals, bagels, muffins, and more. Will be staying here again and again!
Stayed 2 nights in Mar 2024

10/10 Excellent

Janice

Travelled with family
Great hotel and room for the cost
The room was up to date and very clean great water pressure and beds and pillows were comfortable. Only thing was the sound proofing could have been better but overall was good. I would stay again if need be
Stayed 1 night in Mar 2024

10/10 Excellent

Krystal

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Will definitely book again
Stayed 1 night in Jan 2024

10/10 Excellent

Douglas

Liked: Cleanliness, staff & service, property conditions & facilities
Room was nice and the staff helpful. We would stay there again. The outer appearance is not impressive but we were pleased with inside.
Stayed 1 night in Mar 2024

6/10 Okay

Phillip

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024

10/10 Excellent

Tina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2024

10/10 Excellent

kenneth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2024

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2024

10/10 Excellent

Brandy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden Gem
Up to date.....bed slept amazing.....bathroom updated....loved the mirror.....only negative thing....curtain wouldnt block all the light so the parking lot light could come into the room. I love the dark so the light was a little distracted.
Stayed 2 nights in Mar 2024

8/10 Good

Matthew

Liked: Cleanliness, amenities, property conditions & facilities
Felt a bit odd at first the area seemed a bit sketchy around the hotel. But felt better it was a BW hotel. Only thing I'd say about this hotel is you can hear everything outside your dang door. And the lobby closes at 11pm so that kinda sucked but other then that awesome!
Stayed 1 night in Mar 2024