Note fondée sur 876 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
3,9 Service et personnel
3,8 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 3 déc. 2024
Love it
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Luz,It brings us great joy to receive your perfect rating! We are thrilled to hear that you loved your stay, and we truly appreciate your kind feedback. We look forward to welcoming you back for another exceptional experience.
par un voyageur
Publié le 3 déc. 2024
I really love this hotel.
Commentaires de Gestion de l’hôtel
4 déc. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Luz,We are truly delighted to hear that you loved your stay with us! Your kind feedback is greatly appreciated, and we look forward to the pleasure of welcoming you back for another exceptional experience in the future.
par un voyageur
Publié le 4 nov. 2024
Commentaires de Gestion de l’hôtel
4 nov. 2024 par Timbers Lodge, Gestion de l’hôtel
Cheryl,Thank you for the perfect rating. We are glad you had a wonderful time at Timbers Lodge. It was a pleasure having you as our guest, and we look forward to welcoming you back for another outstanding experience.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Nasty
Commentaires de Gestion de l’hôtel
2 oct. 2024 par Timbers Lodge, Gestion de l’hôtel
James,Thank you for staying with us for 2 nights. We wish we had the opportunity to address any issues while you were here with us back in July. Please know our front desk staff is always available for any queries you have.
par un voyageur
Publié le 30 sept. 2024 sur Hotels
very nice and close to a lot of things to do,walking distance to the island,i would stay again....
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Sophia CSR, Gestion de l’hôtel
Hi Ed,We are truly delighted by your wonderful feedback! It’s fantastic to hear that our prime location, with its proximity to local attractions and the island, enhanced your stay. We eagerly await the opportunity to welcome you back for another memorable visit!
par un voyageur
Publié le 30 sept. 2024 sur Expedia
We was treated with complete care and professional staff.
Rooms were spacious , clean .
I will definitely stay here again
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Timbers Lodge, Gestion de l’hôtel
Terry,It is great to read your review regarding your recent stay with us. Thank you so much for sharing your positive experience. We hope to see you again during your next visit to Pigeon Forge.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Very good other than flat pillows.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Timbers Lodge, Gestion de l’hôtel
Esler,thank you for your review. We are sorry for the inconvenience you had during your stay. We hope the rest of your visit was a good one and that you will choose Timbers Lodge again.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
I couldn’t get there do to the hurricane hitting my city and I couldn’t get a refund for something that was out of my control
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Timbers Lodge, Gestion de l’hôtel
Michael,Please contact the third party you paid.
par un voyageur
Publié le 29 sept. 2024 sur Hotels
Room was gross, tub didn’t work. Dude at the front desk was a foreigner and didn’t act like he cared about anything.
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Timbers Lodge, Gestion de l’hôtel
Trevor,We regret that the initial impression of our front desk staff was not up to standard. We apologize for the housekeeping issues you encountered. We wish you would have alerted staff of any issues, including the jacuzzi tub, while you were here, so we could have assisted you in turning the jacuzzi tub on. Thank you for being our guest.
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Has potential to be an excellent place to stay. Need to be more thorough with the housekeeping. The shower was dirty and there was a used bar of soap left in it. The floors were nasty. Walked from the bathroom to the bed about 10 feet and the bottom of my feet were black. Loved the room and the loft and the cabin feel that it gave us and the check in staff was awesome, just clean better!!!
Commentaires de Gestion de l’hôtel
30 sept. 2024 par Timbers Lodge, Gestion de l’hôtel
Christopher,Thank you for your review. We are sorry you had some housekeeping service issues in your room. We value your feedback and will use it to ensure we are more consistent in our service levels. Thank you again, and we hope we have the chance to make it up to you at a future date.
