Note fondée sur 11 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Sweet Caboose
Publié le 3 juin 2024 sur HomeAwayThis is an adorable property that's perfect for a small family. Nice location to access both Pigeon Forge and Gatlinburg. The property is located close to a main road, but there are sound machines available.
par un voyageur
All Aboard for Weekend FUN!!
Publié le 22 oct. 2023 sur HomeAwayLove the whole entire concept! My grandson who loves trains was in HEAVEN! All the little details in the train and outside were absolutely perfect!!! If there was a negative it would be that the back area isn’t completely fenced in. When you have small kids close to that busy road it’s dangerous BUT the train, the cleanliness, accessibility and easy check in/out was on point!!! WAY TO GO!!!
Commentaires de Gestion de l’hôtel
6 nov. 2023 par VrboOwner, Gestion de l’hôtel
Thank you for sharing your feedback, Lisa. We are so glad that you had a wonderful time at our beautiful home. We appreciate you letting us know there is room for improvement, and we will pass your comments regarding the fence on to our local operations manager for consideration. We hope to have another chance to impress you in the future.
par un voyageur
Perfect addition to our trip in the Smoky Mountains!
Publié le 12 sept. 2023 sur HomeAwayThis was a great stay. Everything was perfect and as described.
par un voyageur
Mixed Reviews
Publié le 4 juin 2023 sur HomeAwayUpon entering, the Decor of the cabin is very impressive. The train decor was a big selling point on us renting this cabin over others.
But a few things made it not as much fun. For one, the biggest issue, that made me dock one whole star… upon arrival, the locks on the back door that goes from the Master bedroom to the hot tub area were broken so that they didn’t completely lock. The break is at the top of the door frame, where the upper locks ‘should’ lock… but the wood is broken in such a way that they can still be pushed open even when they are supposed to be locked. The deadbolts near the handles do not prevent this from happening. So it isn’t secure. A determined child could push these doors open and get to the hot tub area. This could be a safety issue, if a child got out unattended. And a safety issue in that outsiders could probably just as easily enter at this point. So don’t keep any valuables in here when not here.
Next the Master bedroom… must be Mama Bear’s bed because it was just WAY too soft. I felt like I was sinking into it… that is considering if one could even climb onto it for being so tall off the ground. I am only 5’4”, and my husband 5’7”. It was a challenge. If you are gonna have a bed that high, there should at least be a step stool. But getting back to the softness… I don’t recommend it for anyone with back problems or Orthopedic issues.
There were other smaller issues, but not enough room to write it here.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for your review, Karen and we sincerely apologize for the inconvenience that you have experienced during your stay. Our local operations manager strives to provide every one of our guests with the best vacation possible. We are so sorry if our standards were not met during your time with us. We do hope we will have another chance to better serve you in the future.
par un voyageur
Our stay at the Train
Publié le 28 mars 2023 sur HomeAwayWe had a blast! The kids loved the place! The hot tub and fire pit were so relaxing after a day at Dollywood! Would definitely stay here again!
par un voyageur
Unique Cabin
Publié le 21 mars 2023 sur HomeAwayLove the cabin and it's uniqueness. Well done making it a great place to stay. Bed was very comfortable, hot tub was great and loved the opportunity to fix some light meals. Had a great fire in the firepit and love the setup for fire, grilling and eating outside.
Issues: Large black ants dead on rugs and floors. Swept up and then more, so still coming in and then dying. Some live ones also crawling around mostly in master bedroom and living room. Need a step stool to get in bed...very high and I'm 5' 9 ". Outside lights not working. 4 strands and only one strand works. Master bedroom door does not work well.
Overall a great place to stay for a few days.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to share your valuable feedback. We are glad to hear you enjoyed the amenities and location of our home. We sincerely apologize for the issue that you encountered with the cleanliness. We appreciate you bringing this concern to our attention and allowing us to address it accordingly. We have made our local team aware of the cleanliness and will ensure that more attention to detail is made when cleaning the home between reservations. We thank you for your feedback, as it helps us improve our guests' experiences, and we hope you will give us the opportunity to host you again.
par un voyageur
Climb Aboard
Publié le 15 mars 2023 sur HomeAwayGreat experience as our eldest child loves all things TRAINS. It was extremely comfortable and was exactly as described. It was a little disconcerting to walk in and find the master patio door open and then discover that the majority of the locks inside do not seem very secure. The only other complaint we had was the large quantity of ants that we noted on arrival inside the caboose and throughout our stay. They didn’t bite anybody but we had to keep all of our belongings locked up in order to prevent the ants from climbing through them; this wouldn’t have been as irritating except someone in our family is deathly allergic to them and requires an epipen in case of bites
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Cameron, thank you for sharing your experience with us, we're pleased you thought our home was comfortable and that you enjoyed your stay! That said, we apologize for the issues you experienced with the locks and our local manager assured us that they added a sign in the home with instructions on how to lock the patio doors. Additionally, the pest control company that routinely provides service was called out to treat the home and we appreciate your feedback. We enjoyed having you as our guest and we hope to host you again.
par un voyageur
Quite the experience
Publié le 30 déc. 2022 sur HomeAwayWe arrived and it was as neat as the pictures show however we only had water from the one bathroom sink for the entire first night and second day, they said they would send someone and call me when it was fixed however never heard from anyone until the next day when I informed them they probably should bring more salt out as they left a little shaker jug and my mother in law slipped and fell which resulted in a broken wrist. They brought another jug of salt that evening. We departed the next day as expected. The first time when calling about the water I was on hold for 34 minutes and they said they “would make it right” however I never heard back from them.
Commentaires de Gestion de l’hôtel
20 juin 2023 par VrboOwner, Gestion de l’hôtel
Thank you for taking the time to leave a review, Crystal. We regret to hear that we were unable to provide you with a pleasant stay. We take guest feedback seriously and have forwarded your concern about the issue with the water to our local staff to review and address them accordingly for future guests. We hope to host you again in the future.
par un voyageur
Great for families with young boys
Publié le 10 juill. 2022 sur HomeAwaySomething different! Close quarters. Very close to heavy traffic.
par un voyageur
Caboose home
Publié le 8 avr. 2022 sur HomeAwayEverything about this home is well done and cute. I’d highly recommend this place to anyone.
