Note fondée sur 322 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,2 Propreté de la chambre
3,5 Service et personnel
3,3 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Dirty and rundown
Publié le 24 sept. 2024 sur HotelsHoles in the bathroom door, hair from the previous guest in the shower, dirty toilet seat, and everything is rundown and broken.
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations, Gestion de l’hôtel
Please accept our apologies for any inconvenience during your stay. What you've described does not reflect the typical experience of our guests. Rest assured, we will share your comments to ensure we are meeting our high standards of comfort and cleanliness going forward. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 sept. 2024 par kimmybeth, Gestion de l’hôtel
thank you for your stay with us!. we hope to see you again soon ....
par un voyageur
Publié le 13 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
17 sept. 2024 par mith, Gestion de l’hôtel
thank you
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Toenails from previous guests in the floor of our room, tv remote had some kind of crud down between the buttons, basically one available outlet, by the door...I suppose it could have been worse, just a bit irritating.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par mith, Gestion de l’hôtel
we will work hard to give you better service next time.thank you for your stay
par un voyageur
Publié le 8 sept. 2024 sur Expedia
The door was hard to open. There was no garbage cans.
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Guest Relations, Gestion de l’hôtel
Dear Terry,We're sorry to hear that you didn't have a good time with us overall. Our team always strives to ensure that our guests have a seamless stay, so we'll be sure to have our maintenance and housekeeping teams look into your concerns further. Thank you, and we hope you will consider joining us again soon.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Great stay
Commentaires de Gestion de l’hôtel
17 sept. 2024 par mith, Gestion de l’hôtel
thank you
par un voyageur
Publié le 5 sept. 2024 sur Expedia
We rented a double king room, the bathroom was not clean, and the air was not turned on until we checked in. The woman working the counter was very nice and explained their cleaning lady had called in sick and they were struggling to keep up. She put us in a different room and walked through it to make sure it was satisfactory. Unfortunately, they did not have another double king, which was fine but I had to ask for money back when I checked out, it was not offered. The man who checked us out gave us $30 back on a two night stay. Our second room was clean and so was the bathroom. This stay was average, but I gave the service 4 only because I felt bad for the woman who checked us in. She was in a tough situation and was trying.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par mith, Gestion de l’hôtel
thank you for your stay with us
par un voyageur
Publié le 1 sept. 2024 sur Expedia
Stayed here once before and had terriffic room with ROKU TV,large room,very clean.This time none of the above and room was in disrepair(little things you notice)
Commentaires de Gestion de l’hôtel
17 sept. 2024 par mith, Gestion de l’hôtel
thank you
par un voyageur
Publié le 27 août 2024 sur Hotels
The stay was fine. When I went to check in they did not have me down for a room. Was told by the desk clerk that going through Hotels.com that a room was not reserved in my name because there was no rooms available when I called this site. Luckily for me they just happened to have a cancellation or I would have been out of luck. I will NOT use Hotels.com ever again.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par mith, Gestion de l’hôtel
sorry for your inconvenience. but in online booking all change supposed to be made online.
par un voyageur
Publié le 27 août 2024 sur Expedia
Understaffed one person doing 4 jobs couple working bar busy talking among themselves. A person that lives there was harassing a guest. Only 1 large towel provided
Commentaires de Gestion de l’hôtel
31 août 2024 par Guest Relations, Gestion de l’hôtel
Dear Kimberly,It's unfortunate to hear that you didn't have a good experience with us overall. Please accept our apologies for any service concerns during your visit. Our team is dedicated to making improvements for the future, so we'll be sure to discuss all of your comments internally. In addition, please know that the safety and privacy of our guests is our number one priority, so we always encourage our guests to reach out to the front desk team should they have any concerns of this nature. Thank you, and we hope you will consider giving us another chance soon.
