Note fondée sur 35 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,3 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
retreat
Publié le 9 juin 2024 sur HomeAwayNice house but showing some age. Would go back.
Sliding glass door would not lock, pleasant location.
par un voyageur de Las Vegas, NV
A Nice, Peaceful Place to Stay
Publié le 30 avr. 2024 sur HomeAwayLocated in a quiet neighborhood, Pine Mountain Club offers a nice forest atmosphere that makes this home a cozy and peaceful spot to rest. Overall a relaxing and pleasant stay!
par un voyageur
Beautiful location
Publié le 14 janv. 2024 sur HomeAwayThis is the second time my family has rented this home. It has all the things you would want for a cozy getaway. The only downside to the property is that there is no cell phone reception, and the Wi-Fi is very spotty.
We came up on the tail end of a winter storm, and had trouble getting up the road because of the ice, even with chains, and were not able to make any calls.
Other than that, however, the house is awesome, the location is incredible with a hiking trail right out your front door, and Joel was very responsive to my emails.
par un voyageur
Great location, poor communication and cleanliness.
Publié le 30 déc. 2023 sur HomeAwayLet me start off with the positives. The location is amazing and the property has a lot of potential. As for everything else, there is improvement needed. When we arrived we immediately realized the property had not been cleaned at all. All beds and rooms were a mess and dirty dishes left. We immediately contacted the host and had one reply that said something along the lines that we weren’t expected that day (although we paid in full starting that day). We further tried to communicate with him to let him know about other problems like broken items in the house and he didn’t respond. A few hours later we are enjoying family time in the living room when all of a sudden 3 people enter our door with a key and are standing in our living room…at that point we are all confused and they finally identify themselves as the owners and they are there to clean?!? We were so confused and let them know about all our concerns like the bed being broken so they go upstairs without asking and go LAY on the bed with all our items in the room..it felt like an episode of Twilight at this moment and we couldn’t believe what was going on. When they finally go back downstairs a women by the name of Gail continues to apologize and tell us the cleaning lady had quit on her and that is why the place was a mess. She promised to give us back our cleaning fee but yet we have heard no further communication from them after they left. Multiple texts/emails and no one has responded back..
Commentaires de Gestion de l’hôtel
25 janv. 2024 par VrboOwner, Gestion de l’hôtel
Hi Alice, we followed up with the homeowner after reading your feedback, and they wanted to share the following: We strive to ensure that our guests have a positive experience with us and provide high standards of hospitality. We sincerely apologize for the inconvenience you experienced during your stay. - We previously received cleanliness complaints and it immediately led us to switch to a new cleaning crew, which we have successfully done. Guests can rest assured that our cleaners professionally service the home before every guest's arrival.- Communication is important to us and we maintain consistent availability. Once we were notified of your concerns, we offered to reimburse you for the cleaning fee. We asked how much you paid for the cleaning fee and we never received a reply.We do all we can to make the best possible stay, and we look forward to this property hosting many satisfied guests!
par un voyageur
Worst cabin
Publié le 25 déc. 2023 sur HomeAwayHorrible experience! Broken bed, leaky kitchen sink, wholes in walls, and to top it off rats in the bedrooms.
par un voyageur
Beautiful Cabin!
Publié le 2 nov. 2023 sur HomeAwayMy family, friends and I had such a great stay here. The place is cozy and beautiful. The manager is very good at responding to any calls/messages which was such a great help!
par un voyageur
Happy will definitely come back...
Publié le 22 janv. 2023 sur HomeAwayFast and easy thank you
par un voyageur
Home needs a clean up
Publié le 3 janv. 2023 sur HomeAwayDidn’t receive check in instructions day of. I had to call in to get it. The home needs to be cleaned up. There is spider webs all over.
Commentaires de Gestion de l’hôtel
6 févr. 2023 par VrboOwner, Gestion de l’hôtel
Arthur, the rural location of this property is part of its charm but, unfortunately, means spider webs can be common in the treehouse, and our cleaning team works hard to make sure that the home is free of any webs or critters as well as our ongoing pest control company. We are sorry to hear you did not receive the check-in instructions and did verify they were sent via email on 12/17, sometimes these emails end up in junk. We apologize for the inconvenience of having to call in, but we are happy to hear you were able to receive them at the time of check-in. Thanks for your valuable feedback as we continue to improve for future guests!
par un voyageur de Oxnard
Publié le 27 déc. 2022 sur Expedia
par un voyageur de Hawthorne, US
Cabin was very deceiving from photos.
Publié le 24 juill. 2022 sur HomeAwayThe cabin was not clean whatsoever. There was ants in multiple areas, spider webs and spider throughout the cabin, the ceiling fan was caked with dust, the beddings were stained as if they weren’t washed, and there was rat droppings in the closet where the kitchen was located and in the fold out mattress in the living room! I wanted to leave this place, but I’m we all traveled about 3 hours. There was two empty propane tanks, so we couldn’t BQQ all the meat we brought. We ended up venturing out to Pyramid lake to do so. I contacted Joel about the empty tanks with the help of a nice gentleman from the bakery who let me use his cellphone because we had no service. He said he would get someone on it and that never happened. We didn’t see all the disgusting rat droppings, spider webs, spiders etc until later at night and through out the weekend. The outdoor patio was not clean nor the BBQ pit. As if we could use it with empty tanks. I would not stay at this place ever again. And they have the nerve to leave instructions to wipe counters, sweep floors and leave towels in the bathtub! We should be paid the cleaning fee, not the supposedly cleaners. Also, the passes left for us to enter the pool are old, according to staff and there was not enough passes to accommodate all of my family. One thing the uncleanliness of the cabin and the hospitality can take away is the nice people of pine mountain club, the pool, golf course restaurants, fern lake, and the beautiful scenery of the mountains. We’ve stayed in Pine Mountain Club before and know that there are clean cabins and generous hospitality who actually check the status of their cabin.
