Note fondée sur 338 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,7 Propreté de la chambre
3,3 Service et personnel
2,9 Confort de la chambre
2,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
It’s 2024 DO BETTER!!!!
Publié le 17 sept. 2024 sur HotelsLocation is what was critical for this stay. If not for that it would be a ***l no! The room was filthy, molded shower curtain, hair everywhere including refrigerator. I had to clean and disinfect and cover stuff in plastic. They literally charging 90+ a night for this filth. The manager was rude when I spoke to him about the room not being cleaned. Furniture has to be about 70 years old and the carpet in one room so filthy and black. I mean they sell carpet cleaners for $200 or less at least try. You can even buy a shower curtain from the dolllar tree no reason to have torn and molded shower curtains. Hire a new housekeeper or pay her better cause her cleaning sucks. Pictures are worth a thousand words and best believe they were sent. Management should be ashamed to be charging people to stay here.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
We apologize for your unpleasant experience during your stay with us. We understand that the condition of the room was not satisfactory, and we regret any inconvenience caused. Our team is dedicated to providing a clean and comfortable environment for our guests, and we assure you that your feedback has been taken seriously. We apologize for the behavior of the manager and assure you that appropriate action will be taken to address this issue. We appreciate your valuable feedback and will work towards improving our services. If you have any further concerns, please feel free to reach out to us at guestsupport.na@oyorooms.com.
Warm regards,
Team OYO
par un voyageur
OYO=O-NO!! Stay away!!!
Publié le 9 sept. 2024 sur HotelsWe booked online and drove to OYO. The place looked abandoned as we drove into the parking lot. Parking lot and building entrance were very poorly lit. A dozen stray cats seem to have taken over the lot. We checked in and went to gain access, key did not work. Upon the attendant opening the door, we were met with the horrendous smell of the room itself. We stepped into the doorway where we seemed to stick to the floor. Zero air circulation and the room felt damp. We backed out of the room without touching anything and returned the nonworking key and drove away. In no world should you offer this hotel on your sight! We’ve booked with hotels.com several times before without hesitation. We will have to rethink that decision moving forward.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Author, Gestion de l’hôtel
Dear Guest,
Thank you for bringing this to our attention. We sincerely apologize for the unpleasant experience you had at our OYO property. This is certainly not the level of service we strive to provide.
We understand your concerns regarding the cleanliness, lighting, air circulation, and overall condition of the room. Rest assured, we will investigate this matter thoroughly and take immediate action to rectify the issues highlighted.
We value your loyalty and appreciate your feedback. Please give us another chance to make it right. Kindly reach out to our team at guestsupport.na@oyorooms.com, and we will assist you further with your concerns.
Thank you for your understanding.
Best regards,
Team OYO
par un voyageur de Marshall
Publié le 31 août 2024 sur Expedia
It was unsafe for me and my friend. The pictures are not what the hotel looks like. Please do not stay here.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Noah, Gestion de l’hôtel
We are extremely sorry to know this, Eden! Thanks for notifying this concern to us. We will surely escalate this to the relevant team to take corrective action and to make sure it is not repeated in the future. Regards, Noah
par un voyageur
Unhappiness
Publié le 21 juill. 2024 sur HotelsI checked out about an hour after I checked in.
Commentaires de Gestion de l’hôtel
28 juill. 2024 par Noah, Gestion de l’hôtel
Apologies for the problems you had faced, Jasiel! We have made a note of your experience this time. Rest assured, we will strive in the future to ensure a great stay with us. Regards, Tim
par un voyageur de Lacombe
Publié le 30 mai 2024 sur Expedia
The sheets had burn holes in them. The sink and toilet were not attached to the wall or floor. The manager wouldn’t give a different room. No refunds. Would never happen again.
Commentaires de Gestion de l’hôtel
6 juin 2024 par Harrison, Gestion de l’hôtel
Hi, Damien! We are sorry for the trouble that has caused. We would like to thank you for sharing such valuable reviews. Definitely we can work on it to make sure that your next stay turns out to be awesome. Regards, Tim
par un voyageur
Never again
Publié le 5 mai 2024 sur HotelsWorst experience ever, sheets had burn holes in them in the first room I was assigned then in the second room, the towels looked as though they came from The Dollar Store. Just overall not the best place to stay
Commentaires de Gestion de l’hôtel
3 juin 2024 par Eva, Gestion de l’hôtel
Hi, John! We are sorry to see that you are not completely satisfied with the services. Be assured, we are striving day and night to make sure your future visits are nothing less than amazing. Regards, Eva
par un voyageur
Publié le 28 avr. 2024 sur Expedia
From the outside of this property u don’t want to go inside .. it looks like something off a scary movie… I. An only imagine what the inside look like
Commentaires de Gestion de l’hôtel
2 juin 2024 par Lisa, Gestion de l’hôtel
Hi, Shantrell! We are extremely apologetic to know that your experience with us has not been a pleasant one and we will work on your feedback, to ensure that the related issues are carefully monitored and eliminated to their maximum extent. Regards, Lisa
par un voyageur
Publié le 27 avr. 2024 sur Expedia
Property was very bad. No lamps, shower had mold, holes in walls, no soap, one of the worst places I've ever stayed.
Commentaires de Gestion de l’hôtel
2 juin 2024 par Lisa, Gestion de l’hôtel
Hi, Robin! We sincerely apologize for the trouble caused. Your comments will help us in taking care of future guests more resolutely. Regards, Lisa
par un voyageur
Publié le 8 mars 2024 sur Expedia
This place is disgusting, do not book here.
Commentaires de Gestion de l’hôtel
2 mai 2024 par Ammy, Gestion de l’hôtel
Hi, Darren! Thank you for rating us, it seems like your stay with us has not been up to the mark. We believe in continuous improvements. Do give us another chance and we will ensure that you experience the comfort and hospitality we are known for. Regards, Noah.
par un voyageur
Publié le 26 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
3 mai 2024 par Ammy, Gestion de l’hôtel
Hi, thank you for taking your precious time to check us out. We apologize for the disappointment and we will surely make every effort to keep to your standards in the future. Regards, Tim.
