Note fondée sur 490 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,8 Propreté de la chambre
4,0 Service et personnel
3,9 Confort de la chambre
3,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Hôtel etape
Publié le 6 oct. 2018 sur HotelsHôtel sympa pour une halte de voyage entre la nouvelle Orléans et Memphis bien placé pour se restaurer sans trop faire de Miles
Commentaires de Gestion de l’hôtel
6 oct. 2018 par Julie Ruud GM , Gestion de l’hôtel
Thank you for staying with us on your way to Memphis. We are glad you found great stopover and a variety of restaurants to choose from close by. We hope we will see you again in the future.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Elevator was broke and wasn’t told to us until after booking and card machine wasn’t working
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Hotel Manager , Gestion de l’hôtel
Dear Brandy,Thank you for your feedback. We apologize for the inconvenience of the broken elevator and the issues with the card machine. We understand how frustrating this can be, especially when you’re trying to check in. Your comments will be addressed with our team to improve communication and ensure a smoother experience for our guests in the future. We appreciate your understanding and hope for a better stay next time.Sincerely, Hotel Manager
par un voyageur
Publié le 30 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear CECILIA,It is disappointing to see that your stay was not satisfactory at our hotel, given the 1-star rating. It would have been better if you could have specifically mentioned the key areas that bothered you so that we could have focused on improving them. Anyway, your feedback is important to us, and you can contact us at any time to inform us of your concerns. Guest feedback is important to us for improvement. I look forward to seeing you again.Sincerely, Hotel Manager
par un voyageur
Publié le 28 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear CECILIA,Thank you for your stay; however, the 2-star rating is disappointing. Please tell us what made you unhappy so that we can address it. We care about your satisfaction. Sincerely, Hotel Manager
par un voyageur
Publié le 25 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
26 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Lanara,Thanks for staying with us and giving us a 10-star rating. We appreciate your awesome feedback. I hope you will visit us again soon for another memorable stay.Sincerely, Hotel Manager
par un voyageur
Publié le 22 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Amanda,We sincerely appreciate your wonderful review of our hotel! We take great pleasure in giving our guests outstanding service and once-in-a-lifetime experiences, so we are honored and appreciative of your 10-star review. We hope to see you again soon and we are happy that you had such a wonderful stay!Sincerely, Hotel Manager
par un voyageur
Publié le 20 août 2024 sur Expedia
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Commentaires de Gestion de l’hôtel
22 août 2024 par Hotel Manager, Gestion de l’hôtel
Dear John,Thank you for the review and rating of 3 out of 5. Kindly give us some opinion, which can be useful for us to improve our hotel service from 3 to 5. We appreciate your feedback!. I hope you will visit us again soon. Sincerely, Hotel Manager
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Manager , Gestion de l’hôtel
Dear Quebec,Thank you so much for this fantastic 10-star rating for your stay at our hotel! We are so glad to hear that you enjoyed your experience with us! We take great pride in providing exceptional service to our guests, and it's reviews like yours that keep us going. We look forward to seeing you again soon!Sincerely, Hotel Manager
par un voyageur
Great Stay!!
Publié le 19 août 2024 sur HotelsThis is my second time staying here. The first time was after a horrible stay at another hotel. So I decided to book here again. Very clean and great service. I did almost get stuck in the elevator, lol, but besides that, everything was great.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear Quebec, thank you for your continued trust in our hotel! We're delighted to hear that your second stay was enjoyable and that you appreciated the cleanliness and service. However, we apologize for the elevator issue you experienced and will look into it to prevent future occurrences. We look forward to welcoming you back for another great stay!Best Regards,Aries Connects World Customer Team
par un voyageur
Not a bad Stay
Publié le 19 août 2024 sur HotelsOverall stay was good room was good with the exception of some pee stains in front of the toilet. Everyone was super nice and helpful. I will stay again.
Commentaires de Gestion de l’hôtel
19 août 2024 par Customer Care Team, Gestion de l’hôtel
Dear James, thank you for sharing your feedback. We're glad to hear that you found the overall stay and room satisfactory and that our team was helpful. However, we apologize for the issue with the stains in front of the toilet and will address this with our housekeeping team to ensure it is resolved. We look forward to welcoming you back in the future.Best Regards,Aries Connects World Customer Team
