Ratings based on 944 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
4.0 Service & staff
3.9 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 28, 2024 on Hotels
Comment from Hotel Management
Apr. 12, 2024 by Brand Experience Team, Hotel Management
Hi Ronald,Thank you for the perfect rating!Lilith#Team6
by A traveller
Posted Mar. 25, 2024 on Expedia
Stayed here a year ago and I was a pleasant experience so that’s why we opted to come back. However, in a years time this hotel has went to trash. Homeless sleeping in the parking lot, a lady outside of her room visibly smoking a crack pipe. Our room was dirty and looks as it hadn’t been cleaned just a sheet and pillowcase change. The bed was sunken in to where my back and legs are hurting. It was horrible. I do not recommend. Thank you!
Comment from Hotel Management
Apr. 3, 2024 by Brand Experience Team, Hotel Management
Hi Vyonne, We’re sorry you had a bad experience recently at one of our properties. We take your input seriously and apologize for the inconvenience. As our Guest, you’re very important to us, and our top priority is your satisfaction. Thank you for taking the time to provide this valuable feedback.Natalie #Team6
by A traveller
Posted Mar. 25, 2024 on Hotels
Comment from Hotel Management
Apr. 4, 2024 by Brand Experience Team, Hotel Management
Hi Derrick,We're sorry to hear that you didn't enjoy your stay with us, and we apologize for any inconveniences you may have experienced. We hope for the opportunity to improve your experience with us. Please visit again.Natalie #Team6
by A traveller
Fn terrible
Posted Mar. 19, 2024 on HotelsNo heat no housekeeping no not dryer I didn’t receive no clean towels even after asking front desk and housekeeper the phone in the room didn’t work it was freezing I had to but a heater to heat the room for my grand children that’s all under the age of 5
Comment from Hotel Management
Mar. 26, 2024 by Brand Experience Team, Hotel Management
Hi Lori,Thank you for taking the time to share your review. We are committed to provide a comfortable night's rest and are disappointed to learn that we fell short of your expectations. We would like to apologize that your stay was less than satisfactory. We are committed to guest satisfaction and appreciate you taking time to review your experience. Maz K.#Team6
by A traveller
Posted Mar. 18, 2024 on Expedia
Comment from Hotel Management
Mar. 29, 2024 by Brand Experience Team, Hotel Management
Hi Maria,Thank you for the perfect rating!Lilith#Team6
by A traveller
Posted Mar. 17, 2024 on Hotels
by A traveller
Posted Mar. 14, 2024
Pieter was told at check in there would be coffee in lobby in the morning....none was there... :(
Comment from Hotel Management
Mar. 26, 2024 by Brand Experience Team, Hotel Management
Hi Jo Anne, Thank you for providing feedback. Your experience is important to us and we appreciate you bringing your concerns to our attention. We hope for the opportunity to improve your experience with us. Please visit again. Maz K.#Team6
by A traveller
Posted Mar. 8, 2024 on Expedia
My room smelled horrible and i got a rash from sleeping on the bed
Comment from Hotel Management
Mar. 19, 2024 by Nancy Y., Hotel Management
Thanks for taking the time to review your recent stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves. It’s valued guests like you who are always driving us to be better, and we appreciate you bringing this to our attention. Nancy Y.#Team6
by A traveller
Posted Mar. 6, 2024
by A traveller
Posted Mar. 6, 2024 on Expedia
Nice and clean
Comment from Hotel Management
Mar. 19, 2024 by Nancy Y., Hotel Management
Thank you for sharing your review. We are glad you enjoyed your stay! Until the next time, We’ll Leave the Light on For You!Nancy Y.#Team6
