Note fondée sur 838 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,5 Propreté de la chambre
3,9 Service et personnel
3,6 Confort de la chambre
3,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 29 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Manager, Gestion de l’hôtel
Hello Amber,We are elated to hear that you had a wonderful stay with us! We look forward to welcoming you back soon for another enjoyable experience.
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're delighted to hear that you had a pleasant stay with us! Should you have any further comments or suggestions, please feel free to reach out to us so we can continue to improve our services. We look forward to welcoming you back soon!
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Cassidy,We are thrilled to hear that you had an excellent stay with us! We look forward to welcoming you back soon for another wonderful experience.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
One night. No issues
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jacob,We appreciate you taking the time to share your feedback with us. Please feel free to reach out to our management team if you have any suggestions for how we can further enhance your future stay.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
There was a Costumer complaining he found a Roach in his room Mine was ok
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Manager, Gestion de l’hôtel
Hello Timothy,We are sorry to hear about your experience, and we take all feedback seriously for improvement purposes. Our team works diligently to maintain cleanliness standards throughout our property. If there are any concerns during your stay, we encourage guests to reach out to our staff immediately for assistance in addressing any issues.
par un voyageur
Publié le 7 sept. 2024 sur Expedia
The room was clean and the continental breakfast was better than most. However, as this is a "green hotel," you will not get your room serviced unless you specifically request it. Their disclaimer says they will only change bedsheets or linens every 3 days. We stayed a week and had to request room service twice, and for soaps, towels and washrags we had to ask 3 times. So it's wasn't 3 days in our case, it's not at all.
In addition, the property is adjacent to a freight rail, which passed every 2-3 hours, including nights.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Manager, Gestion de l’hôtel
Hello Eric,We appreciate your feedback on the cleanliness and breakfast. Our eco-friendly policy requires guests to request housekeeping, bed linens, and towels to reduce unnecessary cleaning. We apologize for any inconvenience caused by the frequency of the freight trains passing by and regret any disturbances it may have caused during your stay. We value your insights on your experience with us.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello michael,We're blessed to hear you had a fantastic experience during your stay with us! If you have any further comments or suggestions, please don't hesitate to contact us. We hope to welcome you back soon for another enjoyable stay.
par un voyageur
Publié le 4 sept. 2024 sur Expedia
A good overall experience
Commentaires de Gestion de l’hôtel
7 sept. 2024 par Manager, Gestion de l’hôtel
Hello Randy,We are delighted to hear that you had a positive overall experience during your stay with us. Our team strives to provide exceptional service to all our guests. Should you have any further feedback or suggestions for improvement, please do not hesitate to contact us directly. Your insights are valuable to us as we aim to continuously enhance our guests' experiences.
par un voyageur de Key Biscayne
Publié le 2 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Manager, Gestion de l’hôtel
Hello Jose,We are thrilled to hear that you had a pleasant stay with us! If there is anything we can do to make your next visit even more enjoyable, please don't hesitate to reach out. We look forward to welcoming you back soon!
par un voyageur
Publié le 29 août 2024 sur Expedia
The room we stayed smelled very musty! The tub/shower had mold on the ceiling and the tub was very dirty. There was not any ventilation in the shower toilet room. We should have complained but we were tired from traveling. The bed sheets were clean and bed was comfortable. We do not recommend this place at all.
Commentaires de Gestion de l’hôtel
31 août 2024 par Manager, Gestion de l’hôtel
Hello Debbie,We are sorry to hear about your experience and appreciate your feedback. We take cleanliness seriously and will address the issues mentioned to ensure a more pleasant stay for future guests. Thank you for recognizing the comfort of the bed. We strive to provide a comfortable environment for all our guests.
