Ratings based on 273 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.1 Room comfort
4.0 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Jul. 24, 2024 on Expedia
Parking was off site shuttle from hotel was ok but put delay to start trips
by A traveller
Posted Jul. 23, 2024 on Hotels
by A traveller
Posted Jul. 3, 2024 on Hotels
The staff could not have been nicer. The problems were out of their control. The air conditioning broke in the entire building and after the air was off it smelled like dog. Couldn’t open the windows because the city had a concert that went on till 2:am blasting loud. Also without telling us our hotel pool was shut down for two weeks. Here’s the great part they own 5 hotels and they upgraded us to an amazing room on the back of the building at 10:30 that night. We gave up the water view but it was so worth the move.
by A traveller
Posted Mar. 31, 2024 on Expedia
The property was very centrally located to quite a few points of interest, namely, Piran and Lucija. We had friends/family in both cities. Both walkable. Excellent choices of shopping, grocery, and restaurants.
by A traveller
Los personal
Posted Jan. 5, 2024 on HotelsMnogo puta smo bili u ovom hotelu. Ovo je poslednji! Osoblje je ocajno, neljubaznost gde god se okrenes. U restoranu specijalna neljubaznost vecine zaposlenih. Naplacuju smestaj za dete, a za dorucak nisu hteli da nam daju ni jednu bananu!
by A traveller
Posted Sep. 23, 2023 on Expedia
We got upgrate to a one bedroom suit to 5 star Slovenia hotel located right next door. Very convenient location, beatiful comfortable beach lounges, nice service, great breakfast, convinient location. Excellent thermal spa
by A traveller
Posted Jul. 25, 2023 on Hotels
by A traveller
Posted Jun. 14, 2023 on Expedia
by A traveller
Posted Jan. 22, 2023 on Hotels
The rooms are quite dusty, there are deposits of dust above the curtains. In terms of overall comfort, the hotel would need renovation. Especially the section with standard rooms. Pillows are like stone. I remember the times when the hotel was far better. The staff is nice, they do their best, but the decline in quality is obvious. Especially when it comes to category 4+. So, much better 3 star, than 4+.
Comment from Hotel Management
Jan. 29, 2023 by Guest Realtions Manager, Hotel Management
Dear Mrs./Mr. Frantisek,Thank you for your message and the time you took to give us your valued opinion. We are glad that you chose LifeClass Hotels&Spa for this year's vacation. Thank you very much for the praise of the staff, which we were happy to share among our employees. Even if this time everything was not in accordance with your expectations, it is always our desire to conjure up a nice and pleasant vacation for every guest, which will remain in his pleasant memory long after his departure. In the future, we kindly ask you to confide in us your dissatisfaction during your stay, as it is difficult for us to help a guest after he has already traveled. Therefore, we sincerely thank you in the future. If we inadvertently hurt you in any way, we sincerely apologize. With your sincerity, we seriously considered all your perceptions and immediately informed all responsible Managers.We wish you all the best and hope to host you again in the future at our Grand Hotel Portorož.Always welcome. With kind regards.Guest Relations Manager,Denis Lukic.
by A traveller
Posted Nov. 29, 2022 on Hotels
Short 3-day stay. Early check-in posible. Nice spa, good breakfast, friendly staff. In short, all what you expect from 4-star hotel.
Comment from Hotel Management
Dec. 2, 2022 by Guest Realtions Manager, Hotel Management
Dear Mr. Boštjan,Thank you for your message and the time you took to give us your valued opinion. Your trust means a lot to us. We are glad that you chose LifeClass Hotels & Spa for this year's vacation. We wish you all the best and hope to host you again in the future at our Grand Hotel Portorož.Always welcome. With kind regards.Guest Relations Manager,Denis Lukić.
