Note fondée sur 29 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,4 Propreté de la chambre
4,3 Service et personnel
4,4 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Magical stay
Publié le 7 août 2019 sur HotelsMy favorite hotel experience of our entire Peru trip. I highly recommend Melissa Wasi! The locale was amazing. The view of the mountains, the flowers around the hotel, the friendly dogs on premises, everything was magical. I did not want to leave! It was a chilly night when we were there, but firewood was right outside our door and the fire kept us warm and cozy. The owners were amazing people and helped us in any way we asked. We were there the night that Peru played Brazil in the final match of the Copa America, which was a very big deal for the Peruvians. The owners invited us to watch the game with their family and neighbors!! I would highly recommend Melissa Wasi!
Commentaires de Gestion de l’hôtel
21 août 2019 par Melissa, Gestion de l’hôtel
Thank you so much for your comments. We really appreciate guests like you and your family.
Hope you come again some time.
par un voyageur
Shabby accommodations at luxury pricing
Publié le 26 juill. 2019 sur HotelsI was baffled when I looked at Melissa Wasi's ratings and customer reviews after our stay as they seemed to describe a very different place than we experienced. Our room was shabby (or in PR speak "rustic"), seemingly furnished from thrift shops, lighting was too dim for reading, the only heat was a wood stove (so the room was cold) and the king bed we thought we were getting was a kind of full size saggy stale futon. There was an utter lack of attention by management to even the simplest details or quality control. (And you can't blame an overworked staff as there were only a few guests.) For example, we learned that the lack of hot water in the shower was the result of staff not turning on the water heater. We had to ask that someone supply matches and wood for the stove. The owner mentioned a heater but never supplied one. The owner was a nice enough chap who mouthed the words "mi casa es su casa" but he seemed to put his interests ahead of ours (examples upon request.) At the slightest pushback he was never apologetic, always defensive. This wouldn't be so bad except for the fact that our room was 95USD per night, outrageous considering we're well travelled and have stayed in much nicer places for less. I would not recommend Melissa Wasi until the owner has learned to become a proper hotelier, pricing reflects the youth hostel-like quality, and someone has edited the online description so that it properly reflects reality.
Commentaires de Gestion de l’hôtel
21 août 2019 par CHITO, Gestion de l’hôtel
Hi John,
We are very sorry and surprised to read how you really felt in our property. Your comments during your stay where good. We woud have been very interested in knowing what where your complaints during your stay so we can take care of them.
We made you an upgrade to a bungalow (instead of a room) that is bigger and more cozy but it has another type of bed instead of the king you where expecting.
We could have changed you to a room with the king bed if you had mentioned it to us with no problem.
Once again I`m sorry about your comments. Normally our guests leave very happy from here.
Take care!
par un voyageur
One night in Pisac
Publié le 24 août 2018 sur HotelsWarm staff in a lovely albeit secluded area
par un voyageur
Publié le 17 juin 2018 sur Expedia
Nice hotel, beautiful hardens, slightly cold and informal staff when it comes to guest ssrvice
Recommandé
pour Tout le mondepar un voyageur de California
I love this place! A little bit of paradise.
Publié le 26 avr. 2018 sur ExpediaMelissa Wasi was like a little slice of paradise. The couple who created it live in a house surrounded by numerous cottages, all in a Eucalyptus grove within walking distance of downtown Pisac. The owners are very friendly, hospitable, and interesting and the invited me (and any other guests who care to) to join them in their living room in the evening. It was the best place I stayed on my 6 days from Cusco, through the Sacred Valley, to Machu Picchu and back to Cusco. I would definitely recommend this to anyone thinking of staying anywhere in the area around Pisac. My only regrets were that I couldn't stay there longer (just a short trip) and that it's so far from the U.S. where I live.
Commentaires de Gestion de l’hôtel
4 mai 2018 par Chito, Gestion de l’hôtel
Thank you for your comments! We love having guests like you. You are welcome anytime you want. "mi casa es tu casa".
Recommandé
pour Tout le mondepar un voyageur de Chicago
Friendly owner
Publié le 4 avr. 2018 sur ExpediaThe owner opens up his own space to his guests. The family cooks and eat breakfast together with us. Very nice breakfast. They are really helpful with our travel arrangements. The resort is also very secluded, really quite, has a very good view of the surrounding mountains.
Commentaires de Gestion de l’hôtel
11 avr. 2018 par Chito, Gestion de l’hôtel
Thank you for your comments!
Hope we have you with us again.
Recommandé
pour Événement personnelpar un voyageur
Home away from home!
Publié le 10 mars 2018 sur HotelsThe property of Melissa Wasi is beautiful and peaceful. The owners, Chito and Joyce were so lovely to get to know. They helped guide me with what to see in the area, arranged taxi service, and even helped me when I had problems with my ATM card at the bank. I was a female solo traveler during this part of my trip and they made me feel comfortable. Coming home to Melisa Wasi each night felt like coming home to family! I will definitely return in the future!
Commentaires de Gestion de l’hôtel
29 mars 2018 par Chito, Gestion de l’hôtel
Michelle, so nice to have you here as a guest in Melissa Wasi, we love to have so nice guests like you with us that feel like family.
You are welcome any time in the future. "Our casa is tu casa"
par Steve
Quiet, relaxed, a wonderful place for a quiet bre
Publié le 3 août 2017 sur HotelsWonderful setting, ideal for a family of three, the host are warm and sincere, the location setting in beautiful, very quiet and restful.
par nicole
Publié le 23 juill. 2017 sur Hotels
par un voyageur
Publié le 1 juill. 2017 sur Hotels
