Note fondée sur 91 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Lake stay
Publié le 14 oct. 2024 sur HomeAwayIt was very comfortable and cozy place to stay. We had a great time.
par un voyageur
Race trip
Publié le 13 oct. 2024 sur HomeAwayPlace was clean, needed some updating, further away from Lucas than we thought but did meet all of our needs.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Kristin!! We would love any feedback on updates you think are needed so please message us privately!!!
par un voyageur
Disappointed in Host and Vrbo
Publié le 10 oct. 2024 sur HomeAwayCabin was nice, cutely decorated, difficult to find. Unbeknownst to me, a guest complained to host re dirty sheets, bathrooms, grill, etc just to advise her about probable poor cleaning service. Host told Guest that a new cleaning service was used, then kicked us out, stated would give full refund. When I then learned of this, I contact Host & politely ask host to reconsider & reply was she had already contacted Vrbo to kick us out, that she had herself done the cleaning & would only give partial refund, to notify her when we left. We were 10 hours from home, had to find lodging, rest of family had to just go home. Vrbo did not contact me until late that evening only to offer suggestions where to stay. Vrbo is not easy to deal with & has not resolved the matter. Bottom line: Host should have been consulting me, the one who booked and paid, not the guest. Vrbo should have reached out to me immediately when host kicked us out. Host gave conflcting stories and Vrbo is giving me the run around. The complaining guest cleans condos so knows how a rental s/b cleaned. She went & bought cleaning supplies, washed sheets, scrubbed bathrooms, etc. The cabin was much, much cleaner when we left than when we arrived. We were heartbroken not get to be with our family & we incurred unnecessary additional costs that were not planned or in our budget!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par VrboOwner, Gestion de l’hôtel
Hi Beckie! The guest may have been the one texting but she got the contact info from your booking so we find it hard to believe you were completely unaware. If only photos could be attached to show the mass amount of texting we received about how horrible and disgusting our house was. One complaint was a hair on the stairs, one was that a trash can had a few items left in it and another was a cup found far under a bed. Which we agree is not favorable but definitely not horrendous as you portrayed. Mind you these text came in at 1pm after you had been there almost 24 hours. You were not told you would get a full refund. You had already stayed one night of your 2 night stay so you were refunded for 1/2 the stay.
Had the complaints been reasonable, we would have absolutely worked with your group. However, we felt as though your guest was making a hard attempt to get a free stay and we did not feel comfortable about allowing you to continue to stay in the home and were really not sure why you would want to after the multitude of complaints your group had.
We hate that you were displaced because of your guest, but your anger is misplaced and I would be extremely upset that they took it upon themselves to ruin your stay.
par un voyageur
Nice place on Pomme de Terre lake
Publié le 10 sept. 2024 sur HomeAwayOverall nice property with walkable distance to nice dock on mud flat across from Lightfoot marina.aneasy acess to Pittsbugh
Commentaires de Gestion de l’hôtel
10 sept. 2024 par VrboOwner, Gestion de l’hôtel
Hi Frank! So glad you loved the home. We are excited to host you again when you are ready to visit.
par un voyageur de Wellsburg
Sixth year to stay
Publié le 5 sept. 2024 sur HomeAwayOur family enjoys staying as it is roomy, clean, and well maintained. Kelly is conscientious about keeping it nice and we are already making plans to return next year.
par un voyageur
Family reunion
Publié le 22 avr. 2024 sur HomeAwaythe location was great. We were minutes away from the reunion site. The childern we though we would have with us didnt make it.
par un voyageur
What a great family friendly place to stay!
Publié le 25 sept. 2023 sur HomeAwayProperty was great. The house is set up on 2 levels with a large covered deck, fire pit and and a short walk to the dock. This is the second year in a row we have stayed here and will most likely be back next year.
par un voyageur de Wellsburg
Our Favorite Place to Stay
Publié le 27 août 2023 sur HomeAwayWe love staying here! Hilltop Haven has everything we need. Comfortable beds, kitchen well stocked, plenty of space to relax and it is close to the lake. It is clean and well maintained. We choose this over everywhere else in the area. It is our fifth consecutive year and we look forward to many more.
par un voyageur
Great place to stay!!
Publié le 13 août 2023 sur HomeAwayWe had a great time. Place was just as we expected!! We loved the deck and fire pit!! Defentily will be back!!
par un voyageur
Vaca
Publié le 10 juill. 2023 sur HomeAwayWe love this home! This is our second stay and it is perfect for us. Clean,convenient, and has evwrything we need for a great stay. Thank you so much
