Note fondée sur 681 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,0 Propreté de la chambre
4,1 Service et personnel
4,0 Confort de la chambre
3,8 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 14 nov. 2024
Nice place for an overnight stay.
Commentaires de Gestion de l’hôtel
15 nov. 2024 par Customer Service, Gestion de l’hôtel
Albert, thank you for taking the time to share your feedback. It's good to know you found the property suitable for your overnight stay. Your insights are appreciated, and we hope to welcome you again for a more memorable visit.
par un voyageur de Manassas
Publié le 22 oct. 2024
Commentaires de Gestion de l’hôtel
8 nov. 2024 par Customer Service, Gestion de l’hôtel
Tina, thank you for staying with us at DoubleTree by Hilton Hotel Pittsburgh - Meadow Lands. We're thrilled you had an enjoyable experience and appreciate your high rating. We hope to welcome you back soon!
par un voyageur
Publié le 23 sept. 2024 sur Expedia
There was a gentleman Tim that helped us out with an issue we hed checking in and he was AWESOME!
We had another guy there that had a beard and a mustache that was as rude and awful as anyone could be and Tim came out and helped me tremendously
Commentaires de Gestion de l’hôtel
24 sept. 2024 par Customer Service, Gestion de l’hôtel
Neal, thank you for sharing your experience. It’s great to hear that Tim was able to assist you so effectively at DoubleTree by Hilton Hotel Pittsburgh - Meadow Lands. The team always strives to provide exemplary service. We are here to ensure every aspect of your stay is enjoyable, and your feedback is valuable to us. We're looking forward to welcoming you back soon.
par un voyageur
Publié le 16 sept. 2024 sur Hotels
Requested room close to elevator. Room was at the end of the hall. Supplies were limited such as ice, no clock in room, bar closes early and Pool was closed. Advertised Sunday buffet and there wasn't any!
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
The hotel team appreciates your feedback. While some aspects of your experience fell short of your expectations, the team is dedicated to providing a better experience for all guests. Your comments about room location requests and amenities will be considered for future improvements.
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Our guest room was very clean and modernized. We were disappointed that the King size bed and room we reserved was not available and we were given a room with 2 double queen beds. The hotel was very quiet so, I don't understand how this happened. Additionally, I was charged a $50 charge on top of the room charge. When I asked the front desk at checkout why, I was told it was to cover any room charges. This did not add up because the meal we had in the restaurant was not charged back to our room and instead, was put on my credit card. When I asked at checkout about the $50 charge, I was told I needed to work this out with Expedia, who I booked through! The hotel is nice and located next door to the casino and many shopping and restaurants.
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Customer Service, Gestion de l’hôtel
Gary, thank you for sharing your experience. It's great to hear that you found the guest room clean and modern, and enjoyed the hotel's location. Regarding the room allocation and charges, it sounds like there may have been some booking complexities. The team strives to make sure guests have the best experience possible and we apologize for any confusion or miscommunication in this regard. We hope to have the opportunity to welcome you back to DoubleTree by Hilton Hotel Pittsburgh - Meadow Lands for an even better stay in the future.
par un voyageur
Ice
Publié le 16 sept. 2024 sur HotelsPlease fix ice machines
Commentaires de Gestion de l’hôtel
16 sept. 2024 par Customer Service, Gestion de l’hôtel
Ronald, thank you for bringing this to attention. Your feedback about the amenities is appreciated, and the team will look into it. We hope to have the pleasure of serving you again.
par un voyageur
Publié le 12 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
12 sept. 2024 par Customer Service, Gestion de l’hôtel
Peter, thank you for choosing to stay at DoubleTree by Hilton Hotel Pittsburgh - Meadow Lands. We're pleased you had a positive experience and hope to welcome you back in the future.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
Easy access to highways and downtown. Beds were great! Room smelled old.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par Customer Service, Gestion de l’hôtel
Patricia, thank you for staying with us at DoubleTree by Hilton Hotel Pittsburgh - Meadow Lands. We’re glad you found our location convenient and enjoyed the comfortable beds. We're sorry to hear about the issue with the room's scent, and we appreciate your feedback. We hope to welcome you again soon.
par un voyageur
Average?
Publié le 8 sept. 2024 sur HotelsPretty average, the body wash and shampoo felt nice and the pillows were super comfortable but they also take out a 50$ fee as soon as you check in which I wasn’t a huge fan.
Commentaires de Gestion de l’hôtel
8 sept. 2024 par Customer Service, Gestion de l’hôtel
Thank you for sharing your thoughts. It's great to hear that you appreciated the amenities in the room. The team aims to make every guest's stay as comfortable as possible. The fee mentioned is a standard preauthorization for incidental charges and should be released shortly after your stay. Your feedback is important to us, and we hope to welcome you back in the future.
par un voyageur
Publié le 4 sept. 2024 sur Hotels
I was put in a dirty room when I checked in. Bed slept in and a pile of dirty towels in the bathroom. When I went to front desk, I was given a new room with no apologies for the mix up. I've stayed at this hotel multiple times and always have an issue. There are too many other options in the area for your Hotel to run so poorly. I have given your establishment enough chances.
Hope you do better if you continue to have future guests.
Commentaires de Gestion de l’hôtel
5 sept. 2024 par Tim Mc. - Ops, Gestion de l’hôtel
Thank you for your response, we value your feedback. We apologize we fell short during your visit and will use this as coaching tool to be better handle our guests. If you are ever in the area again, please consider allowing us to host again and turn this stay around.
