Ratings based on 500 Guest Reviews
Hear it directly from our travellers
3.7 Room cleanliness
3.7 Service & staff
3.8 Room comfort
3.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Oct. 7, 2024 on Hotels
by A traveller
Posted Sep. 27, 2024 on Expedia
No breakfast
Comment from Hotel Management
Sep. 27, 2024 by Hotel Management, Hotel Management
Dear Gary, Thank you for your review; it's nice to know you enjoyed your overall stay with us. We will also note your feedback regarding the breakfast serving, as we always want to know how to improve our guest experience. We are pleased you chose our hotel for your visit to our area, and we hope you will stay with us again soon. Safe travels!Sincerely,Hotel Management
by A traveller
Posted Sep. 24, 2024 on Hotels
by A traveller
Posted Sep. 19, 2024 on Hotels
by A traveller
Posted Sep. 1, 2024 on Hotels
by A traveller
Posted Aug. 26, 2024 on Expedia
Location
Comment from Hotel Management
Aug. 26, 2024 by Hotel Management , Hotel Management
Dear Gerald, Thank you for your feedback. We’re sorry to hear that the location did not meet your expectations. We strive to provide our guests with a convenient and enjoyable stay, and your input is valuable for us to make improvements. We hope to have the opportunity to serve you better in the future.Sincerely,Hotel Management
by A traveller
Posted Aug. 18, 2024 on Expedia
by A traveller
Posted Jul. 31, 2024 on Expedia
by A traveller
Posted Jul. 7, 2024 on Expedia
We did not check in or stay the night because no one ever came to the desk to check us in. We called the late night check in 3 times and waited half an hour! Front desk sign says “late night check -in we are ready for you”. Horrible
Comment from Hotel Management
Jul. 8, 2024 by Hotel Management, Hotel Management
Dear Amy, Thank you for taking the time to write a review. We are sorry for the discomfort caused by the team's unavailability during an hour of need. We will discuss this with our staff so that this lapse in service is not repeated. We appreciate your patience and look forward to having you stay with us so we can provide you with the flawless visit you deserve.Sincerely,Hotel Management
by A traveller
Old, sad and weird
Posted Jun. 3, 2024 on HotelsWe were only there for 1 night so didn't complain - not that there was someone to complain to. We checked in at 4 but were lucky we went over to check in early because the main desk closed at 6. When we checked out the next morning at 9:30 the desk was locked up tight behind a metal door and I had to ask the cleaning lady how to check out. There was a sign that said "For help, dial 500" which was weird. The room was very utilitarian which was fine but again, weird things like a sensor on the toilet that had to be triggered in order for the tank to refill. The wall by the garbage has seen it's share of splattered food, the wall by the bed had dings in it where the paint was chipped off. The whole room was sad and old. But hey, the water pressure was hot and strong, and the beds were fine.
Comment from Hotel Management
Jun. 4, 2024 by Hotel Management, Hotel Management
Dear Guest, We deeply regret the challenges you encountered with the hotel's condition and sincerely apologize for the inconvenience. Your feedback is invaluable as it highlights areas for improvement. Rest assured, we will address these concerns internally to enhance our service standards. If your travels bring you back to the area, we hope for an opportunity to provide you with a positive experience.Sincerely,Hotel Management
