Note fondée sur 912 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,4 Service et personnel
3,1 Confort de la chambre
3,1 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 11 mai 2019 sur Expedia
par un voyageur
Publié le 24 août 2024 sur Hotels
par un voyageur
Publié le 24 août 2024 sur Expedia
Good overall. Lots of parking. Room was excellent. Breakfast options were very limited, just small and basically a few items to go.
There wasn’t any hair dryer or portable coffee maker in the room, I thought that was odd.
Commentaires de Gestion de l’hôtel
24 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Jessica, We are glad you chose to stay at our hotel. It is nice to know you were pleased with the clean room and overall facilities. We appreciate your observations, both the positive recognition and the comments concerning opportunities for improvement. We understand the difficulties and will address each concern that you mentioned with our respective team so that our future guests do not have similar issues. Our goal is to deliver the best service of any hotel in the area, and we hope you'll return to stay with us again! Sincerely,Hotel Management
par un voyageur
Never Again
Publié le 22 août 2024 sur HotelsThe room was not very clean had to request new sheets because the ones on bed were dirty and the toilet ran constantly.
Commentaires de Gestion de l’hôtel
23 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Denette, Thank you for sharing feedback about your recent visit. We know that a fresh, clean hotel sets the tone for a wonderful stay; therefore, we regret this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Further, we are sorry for the inconvenience caused that impacted your overall time with us. We hope you will return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
par un voyageur
Guests beware!
Publié le 19 août 2024 sur HotelsRoom was dirty, unclean, garbage still in the trash can and to top it all off it was already late in the day with no other rooms available with this place! The concept that they assigned the room without checking or having any kind of note whether it was cleaned and prepared for the next guest is mind boggling!! Yet they happily assigned despite no staff available to clean it up.
We didn’t have a choice unfortunately and ended up cleaning the room sheets ourselves and it wasn’t pretty.
Requested a cancellation the very next day with the local manager and it’s been a month since and yet to receive any refund or response! They are lucky still that I didn’t request a dissatisfaction compensation!
It’s amazes that basic amenities and qualities are not part of a package anymore at this place and complete disregard to it is very disappointing and depressing to say the least.
Commentaires de Gestion de l’hôtel
21 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Manushree, Thank you for sharing your experience. Your feedback is very important to us, as it will assist us in improving our guest experience. We will take the necessary steps to ensure this does not occur in the future.Sincerely,Hotel Management
par un voyageur de Richmond
Publié le 19 août 2024 sur Expedia
Only thing i like is front desk folks are friendly…. Rooms requbasic cleaning which is also missing
Commentaires de Gestion de l’hôtel
20 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Venkateswarlu, Thank you very much for staying at our hotel. We strive to provide every guest with a clean and comfortable room; therefore, we are disappointed to hear this was not your experience. Please accept our sincere apologies. We take the cleanliness of our suites and the entire hotel very seriously, and we will address this with our housekeeping department to ensure this does not happen again. We appreciate your compliments on our staff. Your praise for our team will serve as a great encouragement to our dedicated staff. We hope to welcome you back for a much-enhanced stay.Sincerely,Hotel Management
par un voyageur
Publié le 18 août 2024 sur Expedia
par un voyageur
Publié le 14 août 2024 sur Expedia
Very unhelpful desk attendants. Very limited/poor choice of free breakfast.
Commentaires de Gestion de l’hôtel
15 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Raja, Thank you for your review; it's nice to know you enjoyed your overall stay with us. However, we are sorry the breakfast options were not to your liking. We will make a note of your feedback as we always want to know how to improve our guest experience. Further, we regret you didn't experience our staff at their best during your stay. Our top priority is outstanding hospitality. The behavior you described is highly unusual, and we will address your comments with our staff. Thank you for your patience and for bringing this to our attention. We appreciate you choosing us for your visit to the city, and we look forward to hosting you again. Sincerely,Hotel Management
par un voyageur
Economic place to stay
Publié le 12 août 2024 sur HotelsThe room was nice with space for work and for eating, with a small kitchenette. The kitchen was clean but the faucet dripped (minor problem). All furnishings worked and appeared clean. The bathroom was mostly clean with a little bit of mold on the edge of the walk-in shower. The sower itself was clean. This was my first stay at a Extended Stay facility and for someone on a limited budget and needing kitchen facilities, this would work nicely.
Commentaires de Gestion de l’hôtel
13 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Guest, Thank you for sharing your review of your recent stay at our hotel. We're pleased that you found the room functional and well-suited to your needs. However, we apologize for the issues you encountered, particularly with the faucet and bathroom cleanliness. Your feedback is important, and we'll address these concerns with our team to ensure a better experience for future guests. We hope to have the opportunity to welcome you back for a more seamless visit.Sincerely,Hotel Management
par un voyageur de Monmouth Jct
Publié le 12 août 2024 sur Expedia
Property is very old and not clean. Smelly hallways. Wouldn’t stay there and recommend anyone
Commentaires de Gestion de l’hôtel
12 août 2024 par Hotel Management, Gestion de l’hôtel
Dear Sreenivas, Thank you for sharing feedback about your recent stay. We know that a fresh, clean hotel sets the tone for a wonderful stay, and we sincerely regret that this was not your experience. Our hotel is committed to ensuring cleanliness for all guests, and we will ensure this is addressed appropriately. Your valuable remarks are shared with the concerned individuals for improvement. Please return on your next visit to the area so we can show you our commitment to outstanding experiences. Sincerely,Hotel Management
