Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,3 Propreté de la chambre
4,3 Service et personnel
4,3 Confort de la chambre
4,2 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 nov. 2023 sur Expedia
Commentaires de Gestion de l’hôtel
31 janv. 2024 par Michael, Gestion de l’hôtel
Good morning Mr. Trépanier,I just wanted to reach out and thank you for sharing your positive feedback. We appreciate it and hope to welcome you back to stay with us if you're ever in the area!
par un voyageur
Publié le 16 nov. 2018 sur Expedia
Bien situe pour les entreprises et près de la ville. Maoa il ny a pas vraimwnt de bin resto a proximité, une vpirure est necessaire.
par un voyageur
Publié le 21 oct. 2024
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Operations Supervisor, Gestion de l’hôtel
Dear Josh, Thank you for taking the time to share feedback from your stay. I am glad to see you enjoyed your stay. It is through our guest's feedback that we learn how we can better ourselves to give everyone the best possible experience. I hope we see you again.
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 sept. 2024 par Operations Supervisor, Gestion de l’hôtel
Dear Sara, Thank you for taking the time to answer our survey to give feedback from your stay. The best way for us to learn how we can improve our guests stay is through our guest's feedback.I hope we see you again.
par un voyageur
Publié le 18 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par Operations Supervisor, Gestion de l’hôtel
Dear Piotr, Thank you for taking the time to share feedback from your stay. We love hearing back from our guests as this gives us the ability to see how we can give our guests the best possible experience.
par un voyageur
Publié le 18 août 2024 sur Expedia
We booked a 2 night stay at this hotel due to our kids attending a very important camp close by. Our first night we were shocked to hear loud banding on walls, tv blasted and both adults and kids screaming next door. I went downstairs to speak to the front desk attendant and were dismissed and told there is nothing they can do. Not even move our room so we could sleep. This noise and screaming lasted until 3am. We spoke to another attendant in the morning and got the same sentiment- nothing can be done the second/upcoming night. She said all they could possibly do is offer Marriott points (we are not members and we told her this). I understand that noise happens and disruption but the lack of customer service /compassion and response was extremely disappointing. I will never return to this hotel and am extremely disappointed with the compassion that was given when all we wanted was a good nights sleep.
Commentaires de Gestion de l’hôtel
20 août 2024 par Operations Supervisor, Gestion de l’hôtel
Dear Mache, Thank you for taking the time to share feedback from your stay. I am deeply sorry you experienced such severe noise issues. I have already shared your feedback with the entire team as a training moment on how important it is to listen to our guests and do everything we can to rectify the problems being brought to our attention.
par un voyageur
Recommend
Publié le 16 août 2024 sur HotelsIt was a last min booking the front desk was extremely nice greeted me immediately easy to speak with room was comfortable and pool was nice to have that added shower to rinse off was nice // even the staff for breakfast was nice assisted me when I was the last guest for breakfast just really polite pple
Commentaires de Gestion de l’hôtel
20 août 2024 par Operations Supervisor, Gestion de l’hôtel
Dear Victoria, Thank you for taking the time to share feedback from your stay. Thank you so much for your kind words regarding our staff. I am so glad to see you enjoyed your stay with us. I hope we see you again.
par un voyageur
Good Option for Value Focused Travelers
Publié le 14 août 2024 sur HotelsThe pros outweighed the cons by far.
Pros: Very budget friendly with decent amenities, especially considering the price. Complimentary breakfast, an indoor pool and 24 laundry room were high on my list as we were staying a full week. The front desk staff were always very friendly and helpful. The rooms and common areas were decently clean. Every so often you’d see a spill in the hallway but overall the place was kept up on. The bed was very comfortable and the bedding and towels were very clean. Another huge plus was how close it is to the city. The property itself is in a very quiet area but still just a short drive to many of the places we wanted to visit in Pittsburgh.
Cons: The rooms are a bit outdated and show some signs of wear and tear, nothing terrible, but you can definitely tell it’s been some time since the place was renovated. The breakfast selection was limited which normally wouldn’t be a complaint but I did notice that if you didn’t get there early you might have some difficulty as things were often not replenished when they ran out (things like plates and spreads for the toast and bagels). The carpet in the room could have been cleaner. The carpet was well vacuumed, but when walking around barefoot for a bit it became clear that they hadn’t been shampooed in a while.
Overall, though there were a few cons I would absolutely stay again. For the price I was very happy with the property and service overall.
Commentaires de Gestion de l’hôtel
20 août 2024 par Operations Supervisor, Gestion de l’hôtel
Dear Elizabeth, Thank you for taking the time to share feedback from your stay and thank you for acknowledging our staff. I am thrilled to see you enjoyed your stay with us. I have informed our housekeeping staff of the issues you mentioned regarding the carpeting. I have also discussed the issues you mentioned with our breakfast team so they can learn how to better serve our guests. We look forward to seeing you again.
par un voyageur
Publié le 13 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
20 août 2024 par Operations Supervisor, Gestion de l’hôtel
Dear Kelly, Thank you for taking the time to share feedback from your stay. I am deeply sorry you did not enjoy your stay with us. I have shared your survey with our team as a learning experience so all guidelines are being reviewed and are in practice to ensure we give every guest the best possible stay.
par un voyageur
Publié le 12 août 2024 sur Expedia
Great hotel and good breakfast.
Commentaires de Gestion de l’hôtel
20 août 2024 par Operations Supervisor, Gestion de l’hôtel
Dear Guest, Thank you for taking the time to share feedback from your stay. I am very glad you enjoyed your stay with us. It is through our guests feedback that we learn how to give all our guests the best possible experience.
