Note fondée sur 602 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,5 Service et personnel
4,6 Confort de la chambre
4,6 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 12 nov. 2024
Wish there was a bar and restaurant like next store!
Commentaires de Gestion de l’hôtel
12 nov. 2024 par GM, Gestion de l’hôtel
Dear Rachel, We appreciate your review. Your valuable feedback is very important and allows us to monitor and continually improve our property. Thank you for staying with us, and we hope to have an opportunity to serve you again. Best, Kristen Feole, GM
par un voyageur
Publié le 25 août 2024 sur Expedia
First and last for this hotel. The staff have no business working in these positions if they cannot be friendly. When you took a look at the front desk, it was like a scene from the movie wrong turn….this is the worst Hampton property I have stayed at. Went for a cup of coffee and it was cold….went for another cup in the morning, as I had an early flight…and the machines weren’t there. They had to call me a ride to airport because there was nobody there to take me (even though I called ahead of time before booking to make sure I could get the shuttle at 4:30am.
Commentaires de Gestion de l’hôtel
26 août 2024 par GM, Gestion de l’hôtel
Dear Carrie, Thank you for being our Guest and taking the time to give us some feedback to improve our service. I apologize for not meeting your expectations of a Hampton Inn; it sounds like you caught us on a bad day. I'll address your comments with the team so we can ensure that your next visit is everything you expect. Sincerely, Kristen Feole, GM
par un voyageur
Publié le 24 août 2024 sur Expedia
I only stayed for one night. Let me provide some context here: The hotel was clean, check-in was a breeze, and surrounding area was quiet.
Unfortunately, the following morning after my arrival I went downstairs for breakfast and enjoyed a western omelette, maple sausages, and a self-made waffle. After completing my meal I was appalled to find a kitchen staff member do several things that turned my stomach:
A. After handling the garbage can with bare hands he went into the kitchen and returned within seconds - again with bare hands - with a tray of muffins and proceeded to take each one out and place in the designated compartment. I know he had not washed his hands. Even so, he should have had gloves on when handling food.
B. He proceeded to retrieve a bottle with a blue solution inside and a rag, sprayed the countertop vigorously- where exposed food sat - and wiped it down with the rag.
C. He then picked up the utensils I had just used to make my waffle, walked over to the garbage can, and sprayed said utensils with the same solution and wipe those down with the same rag he wiped the table down with!
To his credit, he was a talented kitchen worker because he completed many of these tasks while holding his phone in one hand, periodically watching something on it.
I immediately went to the manager to express my concerns and share what I witnessed.
The takeaway - eat the breakfast at your own risk! I will now be very cautious when at this hotel.
Commentaires de Gestion de l’hôtel
25 août 2024 par GM, Gestion de l’hôtel
Dear Heather, Thank you for your review. I'm so sorry to hear about the unfortunate experience you had at breakfast, and I would certainly never want to leave you with a poor impression. Please know that your comments are being addressed with our team, and additional steps will be taken to ensure we're doing all we can to serve our guests. We hope you'll consider staying with us again. Sincerely, Kristen Feole, GM
par un voyageur
Publié le 23 août 2024 sur Hotels
par un voyageur
Publié le 23 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
27 août 2024 par GM, Gestion de l’hôtel
Dear Henry, Thank you for sharing this review, and we welcome you to visit us again anytime! Best, Kristen Feole, GM
par un voyageur
Publié le 20 août 2024 sur Expedia
I liked how green it was around the hotel
Commentaires de Gestion de l’hôtel
21 août 2024 par GM, Gestion de l’hôtel
Dear Eva, I am delighted that you enjoyed your stay at our hotel and the beautiful surrounding greenery! Thank you for taking the time to review your experience, and we look forward to welcoming you back soon. Best, Kristen Feole, GM
par un voyageur
Publié le 19 août 2024 sur Hotels
par un voyageur de Houston
Publié le 18 août 2024 sur Expedia
Close to Highway
Commentaires de Gestion de l’hôtel
19 août 2024 par GM, Gestion de l’hôtel
Dear Bustena, Thank you for taking the time to write a review. I’m pleased to learn that your stay was enjoyable. We appreciate your compliments and humbly request a return visit. Best, Kristen Feole, GM
par un voyageur
Publié le 17 août 2024
Very spacious room.
Commentaires de Gestion de l’hôtel
17 août 2024 par GM, Gestion de l’hôtel
Dear Vanessa, Thank you for your patronage. We are so happy to know you enjoyed your stay. Please visit again soon. Best, Kristen Feole, GM
par un voyageur
Disappointed
Publié le 16 août 2024 sur HotelsNo shuttle to airport. No fruit for breakfast and eggs horrible
Commentaires de Gestion de l’hôtel
17 août 2024 par GM, Gestion de l’hôtel
Dear Anonymous, Thank you for choosing us. Our goal is to exceed our guest's expectations, so I regret that you did not enjoy your visit. We appreciate the feedback and hope to serve you better in the future. Sincerely, Kristen Feole, GM
