Note fondée sur 630 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,6 Propreté de la chambre
4,1 Service et personnel
3,7 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Bon séjour
Publié le 8 août 2023 sur HotelsStaff sympathique, bon petit-déjeuner, literie de qualité.
Commentaires de Gestion de l’hôtel
8 août 2023 par Manager, Gestion de l’hôtel
Hello Sￃﾩbastien,Your comments are important to us as we continuously seek ways to improve upon the guest experience in our hotel. We thank you for the feedback regarding our staff. Please do come see us again.
par un voyageur
Publié le 2 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
4 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We're happy to hear you had a great stay with us! If you have any additional feedback to share, please feel free to reach out to us. We look forward to welcoming you back soon!
par un voyageur
Publié le 27 sept. 2024 sur Expedia
This place was awful. Green carpet likely from the 80s. The motel smelled and had dirt on walls and doors. The shower had no hot water and no water pressure. We went and canceled the room and left. Now they are refusing Expedia to approve our refund. They will not even allow cancel of the balance of the days. The front desk person did not know how to process the cancelation. I would not stay here nor recommend it. The third party was unable to refund us because you refused to allow them. They attempted to contact multiple times and the only time they connected you refused to submit a refund well knowing we did not stay. I did attempt to call and was rudely told I called too late in the day. I am now out $387 for a motel I did not stay in.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Justin,We are truly sorry to hear about your disappointing experience at our hotel. We encourage guests to reach out to management directly for any billing inquiries or refund requests. We continually strive to address and improve upon guest concerns to ensure a comfortable stay for all future visitors.
par un voyageur
Publié le 27 sept. 2024 sur Expedia
It was good.
Commentaires de Gestion de l’hôtel
28 sept. 2024 par Manager, Gestion de l’hôtel
Hello Rebecca,Thank you for sharing your feedback with us. We appreciate your positive comments and hope to welcome you back in the future for an even better experience.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Staff is very pleasant but our room was not as good. No light bulb in bathroom, vent not working. Overall, the price is good for the stay.
Commentaires de Gestion de l’hôtel
26 sept. 2024 par Manager, Gestion de l’hôtel
Hello Elizabeth,Thank you for sharing your feedback with us. We are pleased to hear that you found our staff pleasant. We encourage guests to contact our management directly for any room-related concerns to ensure a comfortable stay. We appreciate your input on the room condition and the value of your experience with us.
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 sept. 2024 par Manager, Gestion de l’hôtel
Hello Lap Sum,We appreciate your rating and are thrilled to hear that you had such a fantastic perfect experience during your stay. We strive to provide exceptional service and it's reviews like yours that motivate us to keep doing what we do best. We hope to have the pleasure of welcoming you back in the future for another outstanding stay.
par un voyageur
Publié le 24 sept. 2024 sur Expedia
Staff was polite and very accommodating. They did afford me early check in and late check out (90 minutes). Breakfast was nice.
The bed was very high. It was ill fitted on the frame and noisy creaky when you move. The bed coverlette was stained. The bed & linens were clean. The mattress was lumpy. The ceiling had huge patched plaster holes, the sink had several big nasty cigarette burns, the carpet was terribly stained and vacuum not ran well. Towels were clean and plentiful. They provided individual bar soap, shampoo, conditioner and lotion. There was ice bucket and cups along with a single cup coffee pot and enough for 2 cups coffee or tea.
The lounge and business center are very accommodating as well as the dining area and they do have a coin operated laundry available and well as a small vending area & ice machine. They should advise guest of these amenities.
Parking was convenient and plentiful. They do offer shuttle serve to PIT. They are reasonably priced.
Commentaires de Gestion de l’hôtel
25 sept. 2024 par Manager, Gestion de l’hôtel
Hello Dawn, We appreciate your detailed feedback and are pleased to hear our staff provided great service. Your observations about the room conditions have been duly noted for our improvement. We are glad you found our amenities convenient and enjoyed the breakfast. Should you have any further concerns, please don't hesitate to reach out to us directly for assistance.
par un voyageur
Publié le 22 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Dear Guest,We are thrilled to hear you enjoyed your stay with us! We look forward to welcoming you back in the future for another fantastic experience.
par un voyageur
Publié le 22 sept. 2024 sur Expedia
We ended up leaving and not sleeping there. The building is very beat up. The bed and linens looked ancient. The room had a bad mildew smell. The bathroom obviously was not cleaned properly. The floor had visible dirt not even swept up. The toilet barely flushed. I had to prepay this booking and really would like my money back. Instead of staying we drove over three hours and went back home arriving at midnite and could not spend the next day with family as was planned.
Commentaires de Gestion de l’hôtel
23 sept. 2024 par Manager, Gestion de l’hôtel
Hello Carl, We apologize for the experience you had at our hotel. We appreciate your feedback and have shared it with our team for immediate review and action. If you have any further concerns or require assistance, please feel free to reach out to our management team. Your comfort and satisfaction are our top priorities.
par un voyageur
Publié le 21 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
22 sept. 2024 par Manager, Gestion de l’hôtel
Hello Deborah,We're thrilled to hear you had a wonderful stay with us! If you have any further comments or suggestions, please don't hesitate to contact us directly. We look forward to welcoming you back soon!
