Note fondée sur 918 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
2,8 Propreté de la chambre
3,3 Service et personnel
3,3 Confort de la chambre
2,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
Recommandé
pour Tout le mondepar un voyageur
hotel pres de pittsburg
Publié le 29 juill. 2014 sur Expediabien situé et abordable
propre et déjeuner correct ,
par J.P.Pelletier de Montréal,Qc
services très moyen et le lit incomfortable
Publié le 21 juill. 2013 sur HotelsAcceuil froid, clés ne fonctionnant pas Wi-Fi désuet disons que je suis décus
par un voyageur
Publié le 17 juill. 2013 sur Hotels
par un voyageur
Publié le 27 oct. 2024
Commentaires de Gestion de l’hôtel
29 oct. 2024 par Manager, Gestion de l’hôtel
Hello Carl, We're sorry to hear that your experience did not meet your expectations. We encourage you to contact us directly to address any concerns you may have had during your stay. We value your feedback and aim to provide exceptional service to all our guests.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Would stay here in the future
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Hello James,We're glad to hear you had a positive experience during your recent stay with us. Should you choose to visit again, we look forward to welcoming you back for another enjoyable stay. Safe travels until then!
par un voyageur
Publié le 9 oct. 2024 sur Hotels
Hotel room was incredibly unclean. Floor was unclean, aircon had hair stuck on it and blew sticky air, desk and side tables were unclean, hairdryer had not been cleaned down and had a thick layer of dust over it. There’s no pride in how this place is managed. I used all my hand sanitizer wipes to clean down my room and put out the Do Not Disturb sign for the few days I stayed there, because I absolutely did not want the cleaning crew to come in if their idea of cleaning to spec is filth.
Commentaires de Gestion de l’hôtel
12 oct. 2024 par Manager, Gestion de l’hôtel
Dear Guest, We sincerely value your feedback and apologize for any inconvenience caused. We strive to uphold high cleanliness standards and will address this with our housekeeping team for improvement. Your concerns will be shared with the relevant departments to ensure our guests receive the service they expect and deserve.
par un voyageur
The worst ever
Publié le 8 oct. 2024 sur HotelsIt was the worse hotel ever. We came for A Steelers game. We chose that hotel because others were sold out because of the game. Everything was bad, close rack broke, shower head broke, ceiling over the bed with A leak, staff was horrible, looked behind the dresser to see if anything fell behind it. It was garbage and dirt behind the dresser. It’s not even worth $20 A night. It was A pint of ice cream left in the freezer. No adjustment dial in the refrigerator or freezer.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Eric, We apologize for any inconveniences you faced during your stay. Your feedback is valuable to us and will be shared with the team for review. We strive to provide a comfortable experience for all our guests and are disappointed to hear we did not meet your expectations. Please contact our management team directly to address your concerns further.
par un voyageur
Publié le 7 oct. 2024
From the start, the parking lot had trash and garbage in it. The lobby was unattended, and anyone could enter and go anywhere in the hotel. Our room smelled so bad that I had to go to the front desk and ask for some deodorant spray. It did not help. The bathroom floors were dirty. The rug is stained and tattered and may account for the smell. About half the light bulbs were out. The bed cover had a cigarette burn hole in it. If not for the Steeler's game and many weddings we could have found a better place, but this was the only available hotel. Never again under any circumstances.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Carl, We apologize for the inconvenience you experienced during your stay. We appreciate your feedback regarding the cleanliness and maintenance issues you encountered, as it helps us improve our services. Your comments will be shared with the relevant departments for review. We hope to have the opportunity to welcome you back in the future to show you the high standard of service we are known for.
par un voyageur
Terrible experiencia.
Publié le 7 oct. 2024 sur HotelsFue una experiencia terrible. El hotel olía muy mal porque se les había echado a perder comida.
La habitación olía mal, a sucio, la alfombra estaba rota y las paredes manchadas.
Las colchas tenían quemadas de cigarro.
Las toallas estaban sucias, incluso con manchas lápiz labial.
De tres noches solo nos quedamos una, esperando que se nos haga el reembolso correspondiente.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Patricia, Lamentamos escuchar sobre su experiencia. Agradecemos sus comentarios y los vamos a compartir con nuestro equipo para mejorar nuestros servicios. Le recomendamos que se comunique directamente con la gerencia para tratar cualquier solicitud de reembolso. Esperamos que en futuras visitas podamos brindarle una mejor experiencia.
par un voyageur
Publié le 7 oct. 2024 sur Hotels
Very dirty, horrible smell, just nasty.
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Manager, Gestion de l’hôtel
Hello Tracy, We're sorry to hear about your experience and appreciate your feedback. Your comments have been noted for our continuous improvement efforts.
