Note fondée sur 904 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,1 Propreté de la chambre
3,5 Service et personnel
3,4 Confort de la chambre
3,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 7 déc. 2024
Dirty room. We got what we paid for.. not again!
Commentaires de Gestion de l’hôtel
9 déc. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Glenn,Thank you for sharing your comments. We regret that your experience did not meet expectations. Our team works hard to maintain cleanliness, and we are sorry if it fell short during your stay. We continuously strive to improve and appreciate your feedback as it helps us address areas for enhancement.
par un voyageur
Publié le 4 déc. 2024
No water and they knew when I checked in. Now I am stuck and even your company can provide any assistance.
Commentaires de Gestion de l’hôtel
6 déc. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi John,We sincerely apologize for the inconvenience caused by the water issue during your stay. Unfortunately, the situation arose unexpectedly, and while we worked to resolve it promptly, we regret that we couldn’t provide a more immediate solution.We understand the frustration this caused and appreciate your patience. Your feedback will help us improve for future stays.
par un voyageur
Publié le 18 nov. 2024
Commentaires de Gestion de l’hôtel
19 nov. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Debo,Thank you for taking the time to share your feedback. We're sorry your stay didn’t meet your expectations. Your comments are valuable, and we’ll use them to identify areas for improvement. We hope to have another opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 23 oct. 2024
Clean
Commentaires de Gestion de l’hôtel
23 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Deborah,Thank you for your feedback! We're glad to hear you found everything clean during your stay. We hope to welcome you back soon!
par un voyageur
Publié le 6 oct. 2024 sur Expedia
Wow, this was bad, dirty broken rooms and facility.
Commentaires de Gestion de l’hôtel
8 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Ryan,Thank you for sharing your thoughts on your recent stay. We sincerely apologize that your experience did not meet your expectations. We understand how frustrating it must have been to encounter issues with the cleanliness and condition of the room and facilities. Your feedback is valuable to us, and we will immediately look into the concerns you’ve highlighted to ensure improvements are made.We appreciate your input and hope to have the opportunity to provide you with a better experience in the future.
par un voyageur
Publié le 4 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Kareem,Thank you so much for your perfect rating! We’re thrilled to know you had an excellent stay with us. It’s always a pleasure to receive such positive feedback, and we hope to welcome you back again soon.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Derek,Thank you for your feedback. We're sorry to hear that your experience did not meet your expectations. We take all concerns seriously and would appreciate the opportunity to learn more about what went wrong during your stay. Your insights are valuable to us, and we hope to improve for future guests. Please feel free to reach out directly.
par un voyageur
Publié le 4 oct. 2024 sur Expedia
The washroom floor was dirty around the wall and tub. Had to use bathmat to wipe the floor and it became all black.
Also the flush on the toilet was loose. The floor could have been swept or washed around the premeters.
Otherwise we had a good sleep as the mattress was excellent.
Commentaires de Gestion de l’hôtel
6 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Eeva-Maija,Thank you for taking the time to share your feedback. We are pleased to hear that you had a comfortable sleep on our mattress. However, we regret that the cleanliness of the washroom did not meet your expectations. We strive to maintain high standards and appreciate your input on areas that need improvement, such as the floor and toilet maintenance.Your comments will be shared with our housekeeping team to ensure such oversights are addressed. We hope to have the opportunity to provide you with a more seamless stay in the future.
par un voyageur
Publié le 30 sept. 2024 sur Expedia
No fresh towels or linen. Was told to bring my dirty towels down if I needed clean ones.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Michelle,Thank you for your feedback regarding your recent stay. We apologize for the inconvenience you experienced with the towel and linen service. Our intention is to provide a seamless and comfortable experience for all our guests.While we encourage guests to bring dirty towels to the front desk to facilitate quick exchanges, we understand that this may not meet everyone's expectations. Please know that we take your comments seriously and will review our housekeeping policies to ensure better service in the future.We appreciate your understanding and hope to provide a more satisfactory experience during your next visit.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
Good place to stay with family for a night or two
Commentaires de Gestion de l’hôtel
29 sept. 2024 par Guest Relations Specialist, Gestion de l’hôtel
Hi Vir,We appreciate your feedback and are delighted to hear that you found our hotel a good place to stay with your family! We strive to create a welcoming atmosphere for all our guests. We look forward to having you with us again for your next visit.
