Note fondée sur 940 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Pas de frigidaire ni micro-ondes, pas de cafetière dans la chambre. Le matin vers 8h00, il n'y avait pas de café à la réception. Les bâtiments auraient besoin de rénovations
Commentaires de Gestion de l’hôtel
2 août 2024 par Enregistrer Spécialiste de la redirection, Gestion de l’hôtel
Salut Martine,C'est avec tristesse que nous lisons vos commentaires concernant votre expérience au Red Roof Inn Pittsburgh North - Cranberry Township. Vous avez indiqué que vous n'étiez pas satisfait de votre séjour car votre chambre ne disposait pas des équipements dont vous aviez besoin. Veuillez envisager d'explorer nos options de chambres, car nous disposons de chambres dotées des équipements indiqués. Les commentaires de nos clients sont toujours les bienvenus chez Red Roof car nous nous efforçons d'améliorer continuellement la qualité de nos services. Nous espérons que vous nous donnerez l'opportunité de vous offrir une meilleure expérience la prochaine fois que vous serez dans la région.Sincèrement,EnregistrerGestion du toit rougeSpécialiste de la redirection
par un voyageur
Publié le 15 sept. 2022 sur Expedia
They charge me fee for no reason. I found spider webs and stains on the cover. Weird smell in the room too.
Commentaires de Gestion de l’hôtel
15 sept. 2022 par RRI 3635 GM. , Gestion de l’hôtel
Thanks for your post Steve. I apologize for the issues you mentioned during your last stay.
par un voyageur
A 20mn de Pittsburgh
Publié le 10 avr. 2019 sur HotelsHôtel situé dans une zone commerciale à Cranbery à 20 minutes de Pittsburgh. Correspond au standard des hôtels Red Roof Inn : confortable et propre. À côté de l’autoroute.
par Jean-Francois
Publié le 3 janv. 2018 sur Hotels
par un voyageur
Publié le 12 déc. 2024
Hotel was nice but alot of confusion at the desk about our reservation
Commentaires de Gestion de l’hôtel
12 déc. 2024 par Red Roof Inn Cranberry Twp Staff , Gestion de l’hôtel
Rhonda, Thank you for the feedback, we are sad to hear you did not have a smooth check-in experience. We hope you will allow us to show you that this is an isolated incidence. We hope to see you again soon, save travels.
par un voyageur
Publié le 12 oct. 2024 sur Expedia
👍
Commentaires de Gestion de l’hôtel
14 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Edwin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PITTSBURGH NORTH - CRANBERRY TOWNSHIP and I appreciate your 5/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 oct. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
15 oct. 2024 par LaTunde RediResponse Specialist, Gestion de l’hôtel
Hello Aimee, Thank you for taking a moment to complete our survey. The staff at the RED ROOF INN PITTSBURGH NORTH - CRANBERRY TOWNSHIP and I appreciate your 4/10 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical to Red Roof as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,LaTundeRed Roof Management RediResponse Specialist
par un voyageur
Publié le 12 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Hello Kevin, Thank you for taking a moment to leave a review. The staff at the RED ROOF INN PITTSBURGH NORTH - CRANBERRY TOWNSHIP and I were disappointed to see your 1/5 score following your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay, should you have any issues while at Red Roof, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip! Sincerely, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 12 oct. 2024 sur Expedia
The staff was very friendly when checking in. The room was nice, but had a funky smell to it.
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Thank you for taking a moment to leave a review, Douglas. The staff and I at the RED ROOF INN PITTSBURGH NORTH - CRANBERRY TOWNSHIP appreciate your 4/5 score. I am happy to hear that you found our front desk staff to be friendly and the room to be nice. However, you indicated that the unpleasant odor of the room hindered your experience. It is our goal to provide a comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours, Sharma Red Roof Management RediResponse Specialist
par un voyageur
Poor quality
Publié le 11 oct. 2024 sur HotelsThe bed was comfortable but the pillows were not. The bathroom fixtures were clean but other surfaces were not. The carpet between the beds was grotty, the desk lamp was tacky and the walls had stains on them. The had a stale, unpleasant smell. It was extremely overpriced at $230/night
Commentaires de Gestion de l’hôtel
13 oct. 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking the time to tell us about your experience at the RED ROOF INN PITTSBURGH NORTH - CRANBERRY TOWNSHIP. I am sorry that your experience did not meet your expectations due to the comfortability of the pillows, the conditions of the carpet, and the other highlighted issue. As it relates to our rates, prices are subject to change based on the competitiveness of the market. It is our goal to provide a comfortable stay for all our guests, so I am disappointed to hear this was not achieved with you. Nonetheless, it's good to hear that the bed was comfortable and the bathroom fixtures were clean.In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area.Very truly yours,Sharma Red Roof Management RediResponse Specialist
