Note fondée sur 928 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,2 Service et personnel
3,9 Confort de la chambre
3,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 30 juill. 2024 sur Hotels
Pas de frigidaire ni micro-ondes, pas de cafetière dans la chambre. Le matin vers 8h00, il n'y avait pas de café à la réception. Les bâtiments auraient besoin de rénovations
Commentaires de Gestion de l’hôtel
2 août 2024 par Enregistrer Spécialiste de la redirection, Gestion de l’hôtel
Salut Martine,C'est avec tristesse que nous lisons vos commentaires concernant votre expérience au Red Roof Inn Pittsburgh North - Cranberry Township. Vous avez indiqué que vous n'étiez pas satisfait de votre séjour car votre chambre ne disposait pas des équipements dont vous aviez besoin. Veuillez envisager d'explorer nos options de chambres, car nous disposons de chambres dotées des équipements indiqués. Les commentaires de nos clients sont toujours les bienvenus chez Red Roof car nous nous efforçons d'améliorer continuellement la qualité de nos services. Nous espérons que vous nous donnerez l'opportunité de vous offrir une meilleure expérience la prochaine fois que vous serez dans la région.Sincèrement,EnregistrerGestion du toit rougeSpécialiste de la redirection
par un voyageur
Publié le 15 sept. 2022 sur Expedia
They charge me fee for no reason. I found spider webs and stains on the cover. Weird smell in the room too.
Commentaires de Gestion de l’hôtel
15 sept. 2022 par RRI 3635 GM. , Gestion de l’hôtel
Thanks for your post Steve. I apologize for the issues you mentioned during your last stay.
par un voyageur
A 20mn de Pittsburgh
Publié le 10 avr. 2019 sur HotelsHôtel situé dans une zone commerciale à Cranbery à 20 minutes de Pittsburgh. Correspond au standard des hôtels Red Roof Inn : confortable et propre. À côté de l’autoroute.
par Jean-Francois
Publié le 3 janv. 2018 sur Hotels
par un voyageur
Publié le 24 août 2024 sur Expedia
Quiet ans comfortable
Commentaires de Gestion de l’hôtel
26 août 2024 par Red Roof Team Cranberry Twp, Gestion de l’hôtel
Felicia thank you for that very sweet review. We hope to see you again soon please travel safely and it was a pleasure having you stay with us.
par un voyageur
Publié le 21 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
24 août 2024 par Sashauna RediResponse Specialist, Gestion de l’hôtel
Dear Valued Guest,Thank you for taking a moment to complete our survey regarding your recent stay at the RED ROOF INN PITTSBURGH NORTH - CRANBERRY TOWNSHIP. I'm so glad we earned your 10/10 score. We aim to deliver a positive experience for all our guests and we're happy you were satisfied with your stay. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. At Red Roof, your feedback is critical as we strive to deliver a clean, comfortable and value-based stay to all guests.On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Thanks again and we hope you’ll visit us again on your next trip!Sincerely,SashaunaRed Roof Management RediResponse Specialist
par un voyageur
Publié le 19 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
23 août 2024 par Nishaye RediResponse Specialist, Gestion de l’hôtel
Hello Eduardo, The staff at the Red Roof Inn Pittsburgh North - Cranberry Township and I would like to thank you for taking a moment to complete our survey from your recent stay. We are extremely happy to see that you had a wonderful experience, which resulted in your 5/5 score. In the future, please consider adding comments to your survey to let us know what we’re doing well and where we can improve. Your feedback is critical as our Red Roof team strive to deliver a clean, comfortable and value-based stay to all guests. On your next stay should you have any issues while with us, please contact our front desk immediately so we can take care of the issue to ensure your satisfaction. Once more, thank you for posting your review. We look forward to having you visit with us again in the future.Sincerely,NishayeRed Roof ManagementRediResponse Specialist
par un voyageur
Publié le 18 août 2024 sur Expedia
The property is old. Rooms are musty, slightly updated, cobwebs near ceiling over the bed. Not a comfy vibe at all. I slept on my own pillow and blanket. Sketchy…
Commentaires de Gestion de l’hôtel
19 août 2024 par Red Roof Team Cranberry Twp, Gestion de l’hôtel
We thank you for your honest feedback and will pass this information on to staff to ensure they are paying attention to details. We again thank you for staying with us and hope to see you again soon. Safe Travels
par un voyageur
Publié le 12 août 2024 sur Expedia
Affordable price, good staff.
Didn't like that there is no trash can in the room, and room didn't smell fresh. Coffee is not good.
Commentaires de Gestion de l’hôtel
13 août 2024 par Sharma RediResponse Specialist, Gestion de l’hôtel
Dear Pablo,Thank you for taking the time to tell us about your experience at the RED ROOF INN PITTSBURGH NORTH - CRANBERRY TOWNSHIP. I am happy to hear that you found our prices to be affordable and our staff to be good. However, you indicated that the lack of a trash can in your room, the unpleasant odor, and the other highlighted issue dampened your experience. Your satisfaction is important to Red Roof, so I am sorry to hear this was not achieved with you. In the future, should you stay with us again, please contact our front desk in real time to ensure you're comfortable. Guest feedback, like yours, aids Red Roof in improving our guest experience, so thank you for sharing with us. We hope that you will give us the opportunity to provide you with an even better stay the next time you‘re in the area. Very truly yours,Sharma Red Roof Management RediResponse Specialist
par un voyageur
Publié le 10 août 2024 sur Expedia
So dirty, smelled so bad and musty and moldy, and the toilet was broken so the lid would fall down on your whenever you sat down. Ew ew ew I had to buy lysol wipes and paper towel
Commentaires de Gestion de l’hôtel
12 août 2024 par Carla RediResponse Specialist, Gestion de l’hôtel
Dear John, Thank you for taking the time to tell us about your experience at the Red Roof Inn Pittsburgh North - Cranberry Township. Our main goal is to provide all our guests with a positive experience that portrays the comfort of home and we are disappointed to see that your stay was unsatisfactory. You indicated that you were unsatisfied with your stay due to the lack of cleanliness, the toilet was broken and the other concerns listed is truly regrettable. Please accept our sincerest apologies for the negative impact this had on your stay. I will be sharing your feedback with management to ensure that your concerns are addressed. At Red Roof, your feedback is very important to us, so thank you for sharing.We understand that your overall experience fell far below your expectations, and we are committed to making improvements to ensure that this does not happen in the future. We hope to have the opportunity to serve you again in the future and provide you with the exceptional stay you deserve.Sincerely,CarlaRed Roof ManagementRediResponse Specialist
