Note fondée sur 593 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,5 Propreté de la chambre
4,4 Service et personnel
4,2 Confort de la chambre
4,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de ISLIP
Publié le 31 oct. 2024
par un voyageur
Publié le 26 juill. 2024 sur Hotels
par un voyageur
Great service!
Publié le 25 juill. 2024 sur HotelsThere was a thunder storm that took place and the power was lost for serveral hours.
Staff was still so helpful and was able to get me a room and helped me take my luggage to the 3rd. Floor.
The no air conditioning was not fun but understandable. Your staff was great in this situation and compted my room for the night. So appreciated and I didn’t even ask.
I will be back!!!great service!!!
Commentaires de Gestion de l’hôtel
28 juill. 2024 par General Manager, Gestion de l’hôtel
Good Morning Virginia,Thank you for choosing TRYP by Wyndham Pittsburgh/Lawrenceville and for your understanding and positive feedback. We are pleased to hear our team was able to assist you during the power outage and ensure your comfort. Your recognition of their efforts means a lot to us and we look forward to welcoming you back on your next visit!Sincerely,John Druga,General Manager TRYP by Wyndham Pittsburgh/Lawrenceville
par un voyageur
Publié le 23 juill. 2024 sur Hotels
The TRYP was good. The people who worked there were very nice. My one compliant is that our room had a weird/sour/puke smell.
Commentaires de Gestion de l’hôtel
25 juill. 2024 par General Manager, Gestion de l’hôtel
Good Afternoon, Kelly,Thank you for staying with us and for your feedback. Although we are pleased you had a great visit overall, we are disappointed to hear about the odor in the room. Rest assured, we will investigate your concern and correct any issues swiftly. It was great having you as our guest, and we hope to welcome you back for an experience we are confident will exceed your expectations. Sincerely,TRYP by Wyndham Pittsburgh/Lawrenceville
par un voyageur
Publié le 21 juill. 2024 sur Expedia
No amenities and non family oriented.
Commentaires de Gestion de l’hôtel
24 juill. 2024 par General Manager, Gestion de l’hôtel
Good Morning, James,Please accept our apologies for any inconvenience you had during your recent stay. We aim to provide one-of-a-kind experiences for guests of all ages with all that they need for a pleasant stay, and we are disappointed that this was not reflected in your visit. Rest assured, we will share your comments with our team as we continuously strive to make improvements for the benefit of our great guests. It was a pleasure having you here, and we hope to have another chance to change your perceptions in the future.Sincerely,John Druga, General Manager
par un voyageur
Publié le 19 juill. 2024 sur Expedia
Disappointed again by conditions of hotel and rooms. Limited interacttions with staff however a nice course on how to provide exceptional customer service is needed.
Commentaires de Gestion de l’hôtel
23 juill. 2024 par General Manager, Gestion de l’hôtel
Good Morning, Chef,Thank you for your feedback. We're concerned about your disappointment with our hotel and room conditions. Your comments about customer service training are also valuable, and we will address this with our team to improve our service. We hope to provide a better experience on your next visit.Sincerely,John Druga, General Manager
par un voyageur
Publié le 16 juill. 2024 sur Expedia
Room was not cleaned on last night so no fresh towels or coffee for morning! A bit noisy and no place to sit in room since they are a bit small! Location ok! Have stayed here before so I guess we knew what we were getting!
Commentaires de Gestion de l’hôtel
19 juill. 2024 par General Manager, Gestion de l’hôtel
Good Evening Landon,Guest feedback is always welcome and appreciated, and we thank you for taking the time to review your recent stay. While we are glad you enjoyed our great location, your feedback on areas where we could improve will be taken into consideration. It was a pleasure having you here, and we hope to have another opportunity to go above and beyond for you in the future.Sincerely,John Druga, General Manager
par un voyageur
Publié le 14 juill. 2024 sur Expedia
par un voyageur
Not Worth the Money
Publié le 12 juill. 2024 sur HotelsRoom was right on the street and heard the traffic all night long. Ear plugs did not help. Room was too small. It's not designed for two people. We could only get out the bed on one side. The other side of the bed was right next to the wall. Floor was sticky, had to throw slippers out after checking out. Shower head is in the ceiling which is not the ideal place for ladies.
Commentaires de Gestion de l’hôtel
15 juill. 2024 par General Manager, Gestion de l’hôtel
Good Morning,We're truly sorry to hear about the ambient noise that caused you a less-than-comfortable stay. Your comfort and satisfaction are of utmost importance to us, and we regret that your experience did not meet our normal standards. We value your feedback and take it seriously as we continually strive to improve our guests' experiences. We understand the importance of a peaceful stay and are committed to addressing any issues to ensure a better experience for future guests. Sincerely,John Druga, General Manager
par un voyageur
Publié le 11 juill. 2024 sur Expedia
Great location and a nice hotel. When we checked in, there was pubic hair and toenails on the bathroom floor. We asked to either be moved, or to have housekeeping revisit the bathroom. The front desk said housekeeping would come back. We left for five hours. When we returned, there was still pubic hair and toenails on the bathroom floor. We cleaned it up ourselves.
Commentaires de Gestion de l’hôtel
14 juill. 2024 par General Manager, Gestion de l’hôtel
Good Afternoon McLain, Thank you for sharing your experience. We're glad you enjoyed the convenient location and ambiance of our property. We sincerely apologize for the cleanliness issue in your bathroom and the lack of follow-up from housekeeping. This is not the standard level of service we aim to provide. We'll address your feedback with our team to make sure these incidents are handled properly in the future. We hope to have the opportunity to provide you with a better experience in the future.Sincerely,John Druga, General Manager
