Note fondée sur 65 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,4 Service et personnel
4,7 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 13 août 2024 sur Expedia
The property was very spacious, clean and staff was super friendly. I would recommend the cottages to anyone staying in Placencia while traveling in Belize!
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Jaime O., Gestion de l’hôtel
Thank you for taking the time to share your experience with us following your stay at Itz’ana Resort and Residences.We are delighted to hear that you enjoyed your stay with us and that you appreciated the overall atmosphere of the hotel. It's wonderful to know that you found our staff to be friendly and accommodating throughout your visit.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best regards,
par un voyageur de San Diego
Publié le 14 juill. 2024 sur Expedia
Love this property and the staff
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Jaime O., Gestion de l’hôtel
Thank you for taking the time to share your experience with us following your stay at Itz’ana Resort and Residences.We are delighted to hear that you enjoyed your stay with us and that you appreciated the overall atmosphere of the hotel. It's wonderful to know that you found our staff to be friendly and accommodating throughout your visit.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best regards,
par un voyageur
Publié le 7 juill. 2024 sur Expedia
I liked this hotel the food is good aswell
par un voyageur
Publié le 30 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 sept. 2024 par Jaime O., Gestion de l’hôtel
Thank you for taking the time to share your experience with us following your stay at Itz’ana Resort and Residences.We are delighted to hear that you enjoyed your stay with us and that you appreciated the overall atmosphere of the hotel. It's wonderful to know that you found our staff to be friendly and accommodating throughout your visit.Once again, thank you for choosing to stay with us. We hope to have the opportunity to welcome you back in the future and provide you with an even more enjoyable stay.Best regards,
par un voyageur de Belmopan
Publié le 23 juin 2024 sur Expedia
Excellent for family especially kids. Food is great and fast service. Ocean is amazing, beach has several games set up for the family to play and enjoy.
par un voyageur de san jose
Publié le 10 juin 2024 sur Expedia
Ac only worked when we got there. Did not work all night. Called and never fixed.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Eduardo Herrera, General Manager, Gestion de l’hôtel
Hola Nicole, I regret the experience, and it's a situation we struggled to contain. The country is facing energy shortages, leading to constant fluctuations in power lines. This affects communication between the hotel's emergency plant and the room AC units, sometimes resulting in system shutdowns for protection. We should have informed you about the ongoing issue when you first reported the problem. Your feedback is valuable and will help us identify areas for improvement. Thank you for visiting.
par un voyageur
Publié le 28 mai 2024 sur Expedia
We stayed in the beachfront villa. The accommodation is beautiful. The pool the beach the location is amazing ! BUT…
But, the service is beyond slow for everything. Ridiculously slow.
I believe we got food poisoning on the last night or a very bad infection.
The restaurant food was good, but expensive and again the service was slow. And the hotel was very quiet!!!!!
After spending $5k on a weekend getaway I would have hoped for a greater level of service
Commentaires de Gestion de l’hôtel
21 juin 2024 par Eduardo Herrera General Manager, Gestion de l’hôtel
BenjaminThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
par un voyageur
Publié le 22 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2024 par Eduardo Herrera General Manager, Gestion de l’hôtel
JoaoThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
par un voyageur
Publié le 22 avr. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
21 juin 2024 par Eduardo Herrera General Manager, Gestion de l’hôtel
RobertThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
par un voyageur
Relaxing and friendly environment
Publié le 9 avr. 2024 sur HotelsThis is an amazing resort, the infinity pool over looking the beach is incredible. The staff was pleasant and cordial. Each person constantly asking to assist you with an needs to make your stay more enjoyable. Freddie the poilside bartender and the other gentlemen chopping coconuts poolside...awesome.
Commentaires de Gestion de l’hôtel
21 juin 2024 par Eduardo Herrera General Manager, Gestion de l’hôtel
BertramThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
