Ratings based on 55 Guest Reviews
Hear it directly from our travellers
4.9 Room cleanliness
4.4 Service & staff
4.7 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Mar. 10, 2024 on Expedia
Beautiful and quiet. Wonderful beach and restaurant was great.
Comment from Hotel Management
Jun. 21, 2024 by Eduardo Herrera, General Manager, Hotel Management
JenniferThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
by A traveller
Posted Mar. 5, 2024 on Hotels
by A traveller
Posted Feb. 21, 2024 on Expedia
A really nice place
Comment from Hotel Management
Jun. 21, 2024 by Eduardo Herrera, General Manager, Hotel Management
MahbobeThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
by A traveller
Let us down
Posted Feb. 12, 2024 on HotelsWe wanted to like Itz'ana more than we did. The hotel itself is absolutely beautiful and stunning with a perfect setting. The bartenders and wait staff were so friendly and great.
But something was missing. First off, I think the front desk and concierge need more help or more resources. Pretty much everything we asked for they seemed like they wanted to help but the hotel couldn't (like an early breakfast because we had to get on the road early, or recommendations for dinner or a spa in town.)
Also, the really cool bar they are famous for was closed
for construction while we were there. I know construction can be unavoidable, but some locals in town told us the bar is like never open anymore because of staffing issues.
One final gripe, the massages cost upward of $200 for 90 minutes. That's more expensive than NYC, SF, and LA. I simply cannot understand why they would be so expensive, especially since the massage room is just a converted hotel room.
Comment from Hotel Management
Jun. 21, 2024 by Eduardo Herrera, General Manager, Hotel Management
ElizabethThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
by A traveller from Los Angeles
Posted Feb. 9, 2024 on Expedia
Comment from Hotel Management
Jun. 21, 2024 by Eduardo Herrera General Manager, Hotel Management
RichmondThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
by A traveller
Posted Feb. 7, 2024 on Hotels
by A traveller
Love this place
Posted Feb. 7, 2024 on HotelsWhat a gorgeous place! Old world glamour meets boho modern. The decor alone is enough to write home about! And wait until you experience the service. Sigh… magnificent experience, can’t wait to get back!
Comment from Hotel Management
Jun. 21, 2024 by Eduardo Herrera, General Manager, Hotel Management
KikaThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
by A traveller
Posted Feb. 5, 2024 on Expedia
Comment from Hotel Management
Jun. 21, 2024 by Eduardo Herrera General Manager, Hotel Management
BethThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
by A traveller
Posted Feb. 5, 2024 on Hotels
by A traveller from akrob
Posted Feb. 1, 2024 on Expedia
Comment from Hotel Management
Jun. 21, 2024 by Eduardo Herrera General Manager, Hotel Management
TinnechaThank you for the time and opportunity you gave us by sharing your vacation with us. All feedback is welcome and helps me recognize the teams that made your stay an extraordinary experience, as well as improve in areas where we have opportunities for service. I greatly value your words and recommendations and hope to have the opportunity to welcome you back in the not-too-distant future. Best regards.
