Note fondée sur 86 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
3,9 Propreté de la chambre
4,1 Service et personnel
3,4 Confort de la chambre
3,4 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 mars 2024 sur Expedia
Pas sécuritaire la nuit des personnes viennent près des fenêtres de la chambre enlève les lumières dehors.Aucun respect et crie.Il y avait plein de caca sur bord de fenêtre ( souris).Cafard dans chambre .Pas de miroir dans salle de bain n'y ailleurs.Aucune bouteille eau dans la chambre.Je ne recommande pas cette place .Trop cher trop cher.
Ventilateur perd des morceaux de métal tellement rouillé.Manque beaucoup entretien. Trou dans mur de toilette. Nous avons eu très peur et pas dormi car ces gens qui viennent sont ivres où gelé au cannabis...
Commentaires de Gestion de l’hôtel
1 mars 2024 par Management, Gestion de l’hôtel
Dear Gilles,Thank you for taking the time to share your feedback regarding your recent stay with us. We are truly sorry to hear that your experience did not meet your expectations, and we appreciate the opportunity to address your concerns.We take all feedback seriously as it provides us with a valuable opportunity to review and improve our services. Please be assured that we are looking into the issues you've mentioned, including the concerns about safety and cleanliness, to ensure that corrective actions are taken. Our goal is to provide a comfortable and safe environment for all our guests, and we are committed to making the necessary improvements.We understand that every guest's experience is unique, and we strive to ensure that each stay is enjoyable and meets our high standards of hospitality. While we have been fortunate to receive many positive reviews over the years, we recognize that there is always room for improvement, and your feedback is instrumental in this process.If you are open to discussing your experience further, we would appreciate the opportunity to speak with you directly. We are eager to regain your trust and would like to discuss how we can make this right for you. Please contact us at your convenience so we can address your concerns more personally.Thank you again for your feedback. We hope to have the opportunity to welcome you back in the future and provide you with the quality service and experience you deserve.Warm regards
par un voyageur
Publié le 11 févr. 2024 sur Expedia
price vs quallity perfect
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Mike, Gestion de l’hôtel
We're thrilled to hear that you found the balance of price and quality to be perfect. We strive to provide value in our products. Thank you for your feedback!
par un voyageur
Publié le 29 janv. 2023 sur Hotels
Hôtel très cher et notre chambre très bruyante.
Responsable très gentil
Commentaires de Gestion de l’hôtel
15 févr. 2024 par Mike, Gestion de l’hôtel
Chère Véronique, nous sommes désolés pour le bruit dans votre chambre. Nous apprécions votre commentaire sur notre responsable. N'hésitez pas à contacter notre service client pour discuter de votre expérience.
par un voyageur
Publié le 12 août 2024 sur Expedia
Clean, convenient, friendly staff, quiet and safe—perfect place to stay in Placencia!
par un voyageur
Publié le 29 juill. 2024 sur Expedia
The manager was very welcoming. The room was clean and comfortable, near all amenities.
par un voyageur
Publié le 20 juill. 2024 sur Hotels
par un voyageur
Publié le 5 mai 2024 sur Expedia
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par un voyageur
Publié le 2 avr. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Management Team, Gestion de l’hôtel
Dear Melanie,Thank you for sharing your feedback with us on Expedia. We are truly sorry to hear that your stay did not meet your expectations. We are always looking for ways to enhance our guest experience and appreciate all feedback as it provides us with an opportunity to review our services.We value your input and would like to invite you to reach out to us directly with any specific aspects of your stay that you felt could be improved. This will assist us in our ongoing efforts to enhance our services and guest satisfaction.We hope to have the opportunity to welcome you back in the future, striving to provide you with the high-quality service we are known for. Please don’t hesitate to contact us directly with any further comments or suggestions.
par un voyageur
Publié le 30 mars 2024 sur Expedia
Spent one night, and it was a great stay! Lovely sightseeing when walking in the Placencia Sidewalk toward the sea! The staff from the office was friendly and gladly showed us where to find Captain Jaks to prepare for the next day’s adventure. I recommend booking the Serenade Hotel as it's affordable and has excellent security.
Commentaires de Gestion de l’hôtel
3 avr. 2024 par Management Team, Gestion de l’hôtel
Dear Kara,We're thrilled to receive your fantastic review on Expedia! Thank you for choosing the Serenade Hotel for your stay in Placencia. It’s wonderful to hear that our location offered you a memorable sightseeing experience and that our staff made you feel welcome and assisted you in preparing for your adventures with Captain Jaks.We're delighted that you found our hotel to be both affordable and secure, and we appreciate your recommendation to future guests. Your satisfaction and comfort are our top priorities, and it’s heartening to know we’ve met your expectations.We look forward to welcoming you back for another great stay. If there’s anything more we can do to make your next visit even more enjoyable, please don’t hesitate to let us know.
par un voyageur
Publié le 18 mars 2024 sur Expedia
Great staff, my wife was extremely sick and they help me get a cab and call the local nurse for help.
Commentaires de Gestion de l’hôtel
20 mars 2024 par Management, Gestion de l’hôtel
Thank you for sharing your positive experience with our staff during a challenging time. We're deeply committed to the well-being of our guests, and it's heartwarming to hear how our team supported you. Your feedback is invaluable, and we look forward to welcoming you back under happier circumstances.
