Note fondée sur 130 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,8 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 23 août 2024 sur Hotels
This review provides an in-depth analysis of our stay at The Ellysian.
While the property lists multiple amenities, be aware that airport transfer is not free.
The hotel offers room service and a pool bar for its guests. However, on one day during our stay, we were informed that the restaurant, room service, and pool bar would be closed. Despite the lack of these services, we were still charged the full rate for that day, which I believe should have been discounted. The following day, the pool bar remained closed as well.
We dined at the rooftop restaurant, Muna, on two occasions. The first night, I ordered the stew chicken, which I would rate 3/10, the seasoning was lacking. However, I decided to give them another try and ordered the grilled pork chop the next night, which was excellent—9/10. My wife had pasta both nights, and both dishes were solid, earning an 8/10. The first night, the temperature in the restaurant was comfortable with the AC keeping us cool. However, the second night, the restaurant was uncomfortably hot. They had the doors open, hoping for a breeze, but it never came. Despite this, Arlan provided good service.
The hotel’s location is convenient, situated on the boardwalk. Can walk the entire boardwalk in 15 minutes. Shadine was very friendly.
The bathrooms could use some renovations. The garbage can and toilet brush holder were rusted. The tiles have little chips missing out of some of them. glass door leading to the pool from our room huge crack.
Commentaires de Gestion de l’hôtel
1 sept. 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Thank you for sharing your feedback. We're glad you enjoyed the location in the heart of the village and the service provided by our team. We apologize for the inconvenience caused by the temporary closures and any issues you experienced with the room amenities. Your feedback is valuable to us, and we will use it to improve our guest experience. We hope to have the chance to welcome you back for a better stay.Warm Regards, The Ellysian Boutique Hotel Team
par un voyageur
Publié le 22 août 2024 sur Expedia
No respetan horarios de restaurantes y se queda solo
Commentaires de Gestion de l’hôtel
1 sept. 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Thank you, Edgar, for your feedback. We appreciate your input and will use it to enhance our services. We hope to make your next stay more enjoyable and comfortable.Warm Regards, The Ellysian Boutique Hotel Team
par un voyageur
Publié le 31 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Hi Michelle,Thank you for your perfect rating! We’re delighted to see you enjoyed your time with us at The Ellysian Boutique Hotel. We look forward to your next visit!Warm Regards,The Ellysian Boutique Hotel Team
par un voyageur
Great location, best staff, bad policies
Publié le 26 juill. 2024 sur HotelsWe stayed at the Ellysian for a little over a week in July. The property itself is a nice small boutique hotel and has beautiful grounds. There is also a restaurant on the roof.
Our stay had a rough start as maid service let themselves in after the first night, and this wasn’t a big deal as they had just forgotten to leave us a Do Not Disturb sign. They left us a sign a few miniatures after. However, the next morning we we intruded upon again. I double checked and we did hang the Do Not Disturb sign. I went to talk to the front desk and they apologized and said they had notes we were in an excursion and had left the sign up accidentally. While they were correct about the excursion, it had been cancelled due to weather. I don’t know I had to tell the hotel every day what my schedule was. Why not just respect the door sign like other hotels? Otherwise, they should add second locks inside the room door like other hotels. That was no chance of intrusion. We also had to move rooms due to noise from roof restaurant. Final seating is 8pm but guests were up there until after midnight and we had to be up early for excursion. So no uninterrupted sleep for 4/8 nights. Also staff used our shared balcony to run food to other rooms , so no privacy there either.
Overall amazing grounds, great front desk staff (special note to them for being so kind), mediocre food, and the best location in southern Belize. But some bad policies on cleaning and restaurant hours really ruined our sleep/trip
Commentaires de Gestion de l’hôtel
6 août 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Thank you for taking the time to share your feedback, Matthew. We're delighted to hear that you enjoyed our location, grounds, and found our front desk staff kind and attentive. We apologize for the disruptions you experienced during your stay.Your comfort and privacy are of utmost importance to us, and we're sorry that we fell short in these areas. We will certainly review our policies to ensure that "Do Not Disturb" signs are respected, and we'll look into ways to improve noise management and privacy for our guests. Your insights are invaluable, and we'll be using them to enhance our guest experience.We look forward to welcoming you back for an even better experience.Warm Regards,The Ellysian Boutique Hotel Team
par un voyageur de lakeside
Publié le 22 juill. 2024 sur Expedia
Wonderful and attentive staff. Beautiful hotel and lovely grounds. Walking distance to shops and restaurants.
Commentaires de Gestion de l’hôtel
6 août 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Thank you for your fantastic review, Melissa! We're delighted you enjoyed our attentive staff, beautiful hotel, and lovely grounds. Our location in the heart of Placencia Village makes it easy to explore the nearby shops and restaurants. We look forward to welcoming you back!
par un voyageur
Publié le 15 juill. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
8 sept. 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Hi Kiersten,Thank you for your perfect rating! We’re delighted to see you enjoyed your time with us at The Ellysian Boutique Hotel. We look forward to your next visit!Warm Regards,The Ellysian Boutique Hotel Team
par un voyageur
Publié le 9 juin 2024 sur Expedia
Love it
Commentaires de Gestion de l’hôtel
16 juin 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Thank you for your wonderful review! We're delighted to hear that you loved your experience at The Ellysian Boutique Hotel. We look forward to welcoming you back for another exceptional beach vacation.Warm regards,The Ellysian Boutique Hotel Team
par un voyageur
Decent beachfront hotel
Publié le 2 juin 2024 sur HotelsThe location is nice, the hotel is beachfront. Pool is on the smaller side. Staff was accommodating. I wasn't really satisfied with the cleanliness/upkeep of bathroom (there were cracked tiles, stained caulk, and dirty baseboards) but if they did some minor work, it would be nice.
Commentaires de Gestion de l’hôtel
16 juin 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Thank you for your feedback. We’re glad you enjoyed our beachfront location and appreciated the accommodating staff. Your suggestions for improvement are very valuable to us, and we are committed to enhancing our guests' experience. We hope to welcome you back to The Ellysian Boutique Hotel for an even better experience. Warm regards,The Ellysian Boutique Hotel Team
par un voyageur de Charlotte
Publié le 11 mai 2024 sur Expedia
This is hands down the best property in Placencia! All hotel rooms are air conditioned, a huge plus in the hotter months. The staff is PHENOMENAL! Above and beyond. The location is great, the pool and beach access is truly spectacular. It will be the only place we stay in Placencia!
Commentaires de Gestion de l’hôtel
1 juin 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Wow, what an amazing review! We're absolutely thrilled to hear that you had such a fantastic experience at The Ellysian Boutique Hotel. Thank you for highlighting our air-conditioned rooms, exceptional staff, prime location in the heart of the village, and spectacular pool and beach access. We're honored to be your top choice in Placencia, and we can't wait to welcome you back for more unforgettable stays in the future.Warm regards,The Ellysian Boutique Hotel Team
par un voyageur
Publié le 21 avr. 2024 sur Expedia
Spacious rooms, beautiful pool beachfront. Staff went over and above every instance. Very comfy.
Would recommend this to friends and family :)
Commentaires de Gestion de l’hôtel
5 mai 2024 par The Ellysian Boutique Hotel Team, Gestion de l’hôtel
Thank you, Hasmitha, for your glowing review! We're thrilled to hear that you enjoyed our spacious rooms, beautiful beachfront pool, and the exceptional service provided by our staff.It's wonderful to know that you found your stay very comfortable and that you would recommend us to your friends and family. We can't wait to welcome you back for another fantastic experience in the future!Warm regards,The Ellysian Boutique Hotel Team
