Note fondée sur 77 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
4,6 Service et personnel
4,8 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur de Montréal
Publié le 6 juill. 2019 sur Expedia
C'est un excellent endroit où l'on passe des belles vacances dans un magnifique endroit.
Commentaires de Gestion de l’hôtel
8 juill. 2019 par Andaz Mayakoba Resort Riviera Maya, Gestion de l’hôtel
Dear Antonio,
Greetings from Andaz Mayakoba Resort Riviera Maya!
Thank you for sharing your experience with us we certainly look forward to welcoming you back into our beautiful and vibrant resort.
Best Regards.
Reservations Team
par un voyageur
Publié le 19 août 2024 sur Expedia
The hotel property is gorgeous. The rooms are quiet, clean, and modern. The bed was very comfortable. The food was delicious, and the staff was incredibly kind.
Commentaires de Gestion de l’hôtel
23 août 2024 par Andaz Mayakoba Team, Gestion de l’hôtel
Good day dear Matthew.Thank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,
par un voyageur
Servicio supremo
Publié le 17 juill. 2024 sur HotelsEl hotel está en excelentes condiciones, el servicio es extraordinariamente bueno!
La calidad de los vinos podría mejorar muchísimo
Commentaires de Gestion de l’hôtel
17 juill. 2024 par ., Gestion de l’hôtel
Buen díaEstimado Sr. Jorge Humberto Lezama BritoLe agradezco que se haya tomado el tiempo de compartir con nosotros, sus amables comentarios sobre su reciente estancia. Es un gusto saber que disfrutó de nuestros servicios, haciendo de su vacaciones, una gran experiencia memorable.Tomamos en cuenta sus comentarios y se los haremos llegar al área correspondiente para una mejora en está oportunidad.Esperamos tener el honor de darle la bienvenida muy pronto.Andaz Mayakoba Team
par un voyageur
Publié le 18 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
18 juin 2024 par ., Gestion de l’hôtel
Buen díaEstimado Sr. Antonio Gonzalez Zapata CalderonMuchas gracias por tomarse el tiempo para escribirnos un review.De parte de todo el equipo del Andaz Mayakoba agradecemos su preferencia, sin embargo, podemos notar que existieron situaciones que tuvieron afectación durante su estancia, por lo que cualquier comentario adicional o alguna retroalimentación nos ayudara a mejorar y a ofrecer un servicio excepcional, puesto que nuestro objetivo es cumplir y superar las expectativas de nuestros huéspedes.Quedamos a sus apreciables órdenes.Excelente díaSaludosAndaz Mayakoba
par un voyageur
Publié le 17 juin 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2024 par ., Gestion de l’hôtel
Good dayDear Lacy BayThank you for taking the time to share your review.We are thrilled to hear that our resort provided an inviting and harmonious escape for you. However, it seems we may have missed the mark in some areas. We're sincerely sorry that certain aspects of your stay did not fully meet your standards. Rest assured, we're always seeking to enhance our guest experience and value your feedback.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
par un voyageur
Publié le 30 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 juin 2024 par ., Gestion de l’hôtel
Good dayDear Kevin WrayThank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
par un voyageur
Publié le 29 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 juin 2024 par ., Gestion de l’hôtel
Good day Dear ValentinaThank you for taking the time to share your review.We are thrilled to hear that our resort provided an inviting and harmonious escape for you. However, it seems we may have missed the mark in some areas. We're sincerely sorry that certain aspects of your stay did not fully meet your standards. Rest assured, we're always seeking to enhance our guest experience and value your feedback.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
par un voyageur
Publié le 28 mai 2024 sur Expedia
Commentaires de Gestion de l’hôtel
29 mai 2024 par ., Gestion de l’hôtel
Dear Silvia GalvisThank you for taking the time to share your review.We are thrilled to hear that our resort provided an inviting and harmonious escape for you.However, it seems we may have missed the mark in some areas. We're sincerely sorry that certain aspects of your stay did not fully meet your standards. Rest assured, we're always seeking to enhance our guest experience and value your feedback.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
par un voyageur
Publié le 27 mai 2024 sur Expedia
Excelente servicio
Commentaires de Gestion de l’hôtel
27 mai 2024 par ., Gestion de l’hôtel
Estimado Sr. Josue Abraham Escamilla,Le agradezco que se haya tomado el tiempo de compartir con nosotros, sus amables comentarios sobre su reciente estancia. Es un gusto saber que disfrutó de nuestros servicios haciendo de su vacaciones, una gran experiencia memorable.Esperamos tener el honor de darle la bienvenida muy pronto.Excelente díaAndaz Mayakoba Team
par un voyageur
Publié le 26 mai 2024 sur Expedia
Beautiful property, wonderful restaurants clean beach, staff excellent
I like to mention Cristobal at the VB restaurant/ bar his service is impeccable, not to mention his bartender skills excellent customer service.
Commentaires de Gestion de l’hôtel
27 mai 2024 par ., Gestion de l’hôtel
Good dayDear Kenia LopezThank you for taking the time to share your review.We are thrilled to hear that our Hotel provided an inviting and harmonious escape for you, and that Cristobal's assistance left a positive mark on your experience. We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
