Ratings based on 85 Guest Reviews
Hear it directly from our travellers
4.7 Room cleanliness
4.6 Service & staff
4.8 Room comfort
4.7 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Dec. 20, 2024
Comment from Hotel Management
Dec. 20, 2024 by ., Hotel Management
Dear Robert H GreenbergThank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
by A traveller
Posted Dec. 18, 2024
Comment from Hotel Management
Dec. 18, 2024 by ., Hotel Management
Dear Camia Gibbs,Thank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.While we cannot change the past, we hope to reassure you that these instances are not reflective of the elegant and relaxing escapes we intend to offer. Your feedback is invaluable in helping us to maintain and elevate the standard of our services.We hope that you will allow us the opportunity of providing you with an improved stay in future.Best regards,Andaz Mayakoba Team
by A traveller
Truly recommendable
Posted Oct. 19, 2024 on HotelsLovely stay to recharge batteries!
Comment from Hotel Management
Oct. 21, 2024 by ., Hotel Management
Dear Ana Baztan AlvarezThank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regardsAndaz Mayakoba Team
by A traveller
Brilliant Hotel
Posted Sep. 5, 2024 on HotelsIncredible staff, beautiful property and a truly magnificent stay!
Comment from Hotel Management
Sep. 5, 2024 by Andaz Mayakoba, Hotel Management
Good day dear Charles.Thank you for taking the time to share your review.We are thrilled to hear that our resort provided an inviting and harmonious escape for you. We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us. All of the team hope that we may be able to see you again in the future.Kind regards,
by A traveller
Posted Aug. 19, 2024 on Expedia
The hotel property is gorgeous. The rooms are quiet, clean, and modern. The bed was very comfortable. The food was delicious, and the staff was incredibly kind.
Comment from Hotel Management
Aug. 23, 2024 by Andaz Mayakoba Team, Hotel Management
Good day dear Matthew.Thank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,
by A traveller
Servicio supremo
Posted Jul. 17, 2024 on HotelsEl hotel está en excelentes condiciones, el servicio es extraordinariamente bueno!
La calidad de los vinos podría mejorar muchísimo
Comment from Hotel Management
Jul. 17, 2024 by ., Hotel Management
Buen díaEstimado Sr. Jorge Humberto Lezama BritoLe agradezco que se haya tomado el tiempo de compartir con nosotros, sus amables comentarios sobre su reciente estancia. Es un gusto saber que disfrutó de nuestros servicios, haciendo de su vacaciones, una gran experiencia memorable.Tomamos en cuenta sus comentarios y se los haremos llegar al área correspondiente para una mejora en está oportunidad.Esperamos tener el honor de darle la bienvenida muy pronto.Andaz Mayakoba Team
by A traveller
Posted Jun. 18, 2024 on Expedia
Comment from Hotel Management
Jun. 18, 2024 by ., Hotel Management
Buen díaEstimado Sr. Antonio Gonzalez Zapata CalderonMuchas gracias por tomarse el tiempo para escribirnos un review.De parte de todo el equipo del Andaz Mayakoba agradecemos su preferencia, sin embargo, podemos notar que existieron situaciones que tuvieron afectación durante su estancia, por lo que cualquier comentario adicional o alguna retroalimentación nos ayudara a mejorar y a ofrecer un servicio excepcional, puesto que nuestro objetivo es cumplir y superar las expectativas de nuestros huéspedes.Quedamos a sus apreciables órdenes.Excelente díaSaludosAndaz Mayakoba
by A traveller
Posted Jun. 17, 2024 on Expedia
Comment from Hotel Management
Jun. 19, 2024 by ., Hotel Management
Good dayDear Lacy BayThank you for taking the time to share your review.We are thrilled to hear that our resort provided an inviting and harmonious escape for you. However, it seems we may have missed the mark in some areas. We're sincerely sorry that certain aspects of your stay did not fully meet your standards. Rest assured, we're always seeking to enhance our guest experience and value your feedback.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
by A traveller
Posted May 30, 2024 on Expedia
Comment from Hotel Management
Jun. 1, 2024 by ., Hotel Management
Good dayDear Kevin WrayThank you for taking the time to share your review.We are thrilled to hear that our Resort provided an inviting and harmonious escape for you.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
by A traveller
Posted May 29, 2024 on Expedia
Comment from Hotel Management
Jun. 19, 2024 by ., Hotel Management
Good day Dear ValentinaThank you for taking the time to share your review.We are thrilled to hear that our resort provided an inviting and harmonious escape for you. However, it seems we may have missed the mark in some areas. We're sincerely sorry that certain aspects of your stay did not fully meet your standards. Rest assured, we're always seeking to enhance our guest experience and value your feedback.We're delighted that the overall service you received from our team stood out as a highlight. Our commitment to providing a relaxed, mindful, and carefree atmosphere is unwavering, and we're glad you're already looking forward to your next tropical getaway with us.All of the team hope that we may be able to see you again in the future.Kindest regards,Andaz Mayakoba Team
