Note fondée sur 14 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Great Location
Publié le 7 mars 2024 sur HomeAwayWe enjoyed walking, pool and beach. The management was highly responsive when needed. The condo property was very well maintained and provided a quiet friendly environment.
Commentaires de Gestion de l’hôtel
22 mars 2024 par VrboOwner, Gestion de l’hôtel
Thank you Paulette for your kind words. I know there was a few issues that we dealt with promptly, so I appreciate your patience.
Always welcome!
Oscar
par un voyageur
Pet are NOT friendly
Publié le 8 avr. 2023 sur HomeAwayI gave an overall 3* mainly because of the listing stating “pet friendly” while the are NOT permitted nowhere on the property. We were there with our mini Yorkipoo of 7 pounds for 91 days but decided to leave almost 3 weeks earlier. Dogs are not welcome on that property. You cannot walk on the property with your pet: not in the small wood behind the property, not on the grass around the property, not in the parking or the aisle of the property, nowhere! And watch out to make sure you dog 🐶 does not make any noise close to barking even ounce, you will receive a complaint and may have to pay a fine. So I walked a lot … on the sidewalk. Just too bad the owner post the property as “pet friendly” because otherwise it is a nice place as described, although the interior of the condo is rather dark and the kitchen was missing a few items (cutting knife 🔪, oven mitts, cast iron skillet 🍳, etc) that we bought and left behind. The owner has always been polite. We were lucky to meet marvellous people from Québec (just like us) on site, they save our vacations. Otherwise we were to come back after 2 weeks because of the problem with the dog, the NOT pet friendly environment.
Commentaires de Gestion de l’hôtel
24 avr. 2023 par VrboOwner, Gestion de l’hôtel
Hello Chantale,
Thank you for taking the time to review the property.
The fact that you have rated a 4.7-star property with over 20 reviews a 3-star property, is quite frustrating.
Particularly after we went out of our way to accommodate the fact that you showed up to Mexico (a foreign country) and someone's home without EVER having stated, asked, hinted, or reserved your pet. You simply had an unauthorized pet in the property.
Had I known you were going to give us a 3-star review, and not appreciate the headache that I went through with administration and neighbors, despite having an unauthorized pet (of which you also REFUSED to pay the pet fee that I wrote you about and you ignored several times), is simply unacceptable.
I stayed with BOTH MY PETS in the condo the week after you left unannounced and had zero problems with my pets because 1) it was authorized and 2) I followed the rules.
We have 4.7 star reviews for a reason. Besides the pet and the 3 star review, we will be attending to the other matters you mentioned so that others can have a 5 star condo.
With respect,
Oscar
par un voyageur
Vacation Paradise
Publié le 6 avr. 2022 sur HomeAwayWhether you want to relax by the pool, enjoy the beautiful weather on the balcony this is a great location. It had everything that we needed. We walked to 5th Avenue, down to the beach or just swam in the pool. The house keeper was simply amazing and our stay was great!
Commentaires de Gestion de l’hôtel
26 mai 2022 par VrboOwner, Gestion de l’hôtel
Jan,
Thank you so much for your commens.
Yes, the housekeeper has been with us for over a decade. She takes great care of the house, and the guests. I am so happy that you enjoyed your stay.
Oscar
par un voyageur de Guelph, Canada
Lovely safe complex
Publié le 13 mars 2022 sur HomeAwayWe very much enjoyed our stay. The condo is in a small complex with a great pool and security. It was never crowded and the neighbours were friendly. It is away from the resort noise and crowds but easy to get to restaurants etc. Right across the street from the beach and you can go for the day using the resort lounges. The only minor complaint is a lack of patio chairs and loungers as many were broken (the condo owner say that they are trying to fix this). Also it would have been good to have some basic spices like salt and pepper and a bit of laundry detergent for guests. The housekeeper is pleasant and does a great job. I would recommend this property and would stay again.
Commentaires de Gestion de l’hôtel
18 mai 2022 par VrboOwner, Gestion de l’hôtel
Thank you Arlene. We will certainly look into the comments you mentioned. Again, I hope you enjoyed your stay.
par un voyageur
Quiet Condo in Great Location
Publié le 8 févr. 2019 sur HomeAwayJust returned from staying at this condo the week of New Year’s and had a great time. We’ve visited Playacar several times and this is one of the best condos and location we have stayed at. Oscar was great with communication and answered any questions we had promptly. The condo is very well equipped and clean and was nice to have a housekeeper come a few times during the week. The pool rarely had anyone there so no problem getting lounge chairs. Although it was New Year’s week, we had no problem getting into the Reef Club at 9:00 am and getting beach chairs and umbrellas. We also used the path to the left of the Reef Club to get to the public beach. You do need a Resident card which Oscar provided to show the security guard who will then let you through the locked gate. When leaving the condo heading to the right walking about 10 minutes, you will find a Starbucks, shops and booths to book excursions. Or head to Playa del Carmen the other way. We would not hesitate to book this condo again. Thanks Oscar!
Commentaires de Gestion de l’hôtel
17 mars 2020 par VrboOwner, Gestion de l’hôtel
Birgitta, Thank you for your nice review. We hope to have you back soon, and I am happy that you enjoyed your time at our casa. Oscar
par un voyageur de Santa Barbara, CA
Perfect location
Publié le 23 avr. 2018 sur HomeAwayThis complex is right across the street from the Reef Beach club. For those who want to hit the beach in Playacar you just can’t get a closer to the beach! A 15 min walk gets you into Playa del Carmen and some excellent restaurants. Taxis are plentiful if you don’t feel like walking. Playacar has lovely wide sidewalks that make walking super pleasant.
Unit is well appointed. We especially enjoyed the comfortable beds and loved the luxury bedding. In our experience rough sheets seem to be the norm in Mexico and were thrilled st the lovely soft sheets.
There is a fantastic pool in the complex that we found was rarely used. 3 of the 5 days we used the pool we were the only ones using it all day long
Overall, another really great stay in PDC
Commentaires de Gestion de l’hôtel
17 mars 2020 par VrboOwner, Gestion de l’hôtel
Thank you so much for taking the time to review our wonderful home. We look forward to having you in the future.
par un voyageur
Paradise
Publié le 30 janv. 2018 sur HomeAwayReally excellent condo. Very well equipped and excellent location. We loved our stay and the privacy. Beautiful exposure from the deck to the pool. Gorgeous gardens!
par un voyageur de Nebraska
Very nice Condo
Publié le 29 janv. 2017 sur HomeAwayStayed here in Dec 2016 and had a very pleasant stay. Condo is very nice, close to the beach, everything you may need. Nice and quiet as well. Access to The Reef Resort was a plus. It's right across the street. Be there by 8:50 a.m. to get a wrist band and then enjoy their beach, towels, and pool. The other plus, for us, was the washer dryer. I prefer to stay in a rental for this main reason. There is a new w/d and I did laundry every day.
Only 2 minor things that could help out...supply more towels for a family of four. And perhaps a hair dryer. Other than that anything we needed we bought at the local grocery store (MEGA).
Commentaires de Gestion de l’hôtel
17 mars 2020 par VrboOwner, Gestion de l’hôtel
Linda. Thank you so much for your review. We will certainly take your suggestions to improve our home for guests. Thank you again, and hopefully we will see you back.
Oscar
par un voyageur
Great place for a holiday
Publié le 3 mai 2016 sur HomeAwayFirst of all Oscar has a great home in Playacar. It is clean and comfortable. We stayed April 1st to 15th 2016 and was everything as advertised. The easy access to the Reef Playacar across the street was awesome (must be there by 9am to ensure entry ). They only allow 20 resident cards a day and 4 people to a card. Lots of grocery stores close by and restaurants for supper if you don't want to cook. The cleaning lady was there 5 times in two weeks and does a fantastic job. All in all a great spot and definitely will return. Thanks Oscar will be in touch. Much appreciated Kevin Mancuso and Breda Prah.
par un voyageur
Wonderful quiet escape
Publié le 20 avr. 2016 sur HomeAwayWe stayed March 22nd to the 29th 2016. The property was just as described, very well kept and clean. We had everything we needed to prepare food. Sam's Club is just minutes away by cab. The condo is close enough to walk to Playa. The public beach access is just a few minutes walk from the condo, and it was less crowded then the beach and the Reef Club, just bring towels or chairs as there are not chairs to sit on at the public beach. The pool was wonderful and well kept. There were never more then four or five other people at the pool at one time so it was very private. The grounds around the condo are also very well kept and clean. The housekeeper was great and did a wonderful job. We had one issue with one of the shower handles not working, but the owner had someone there within an hour and had it fixed.
We went to the Reef Club to get beach access for the day and had no problem, but soon found out that if we wanted to leave for any reason we had to "check out" and turn in our bracelets. We were not able to come and go during the day once we had our bracelets. If we wanted to come back it would depend on how many residents were checked in as they only allow 20 resident cards per day. The Reef Club was nice and the beach was comfortable with plenty of seating.
I would highly recommend this property for anyone looking for a relaxing at home feel who wants to escape the hotel scene.
Commentaires de Gestion de l’hôtel
17 mars 2020 par VrboOwner, Gestion de l’hôtel
Tyler, Thank you for your review and I am so glad that you enjoyed our home. I am sorry that you had that situation with the Reef Club. Unfortunately, that week was the week of Easter, which is perhaps the busiest vacation week in Mexico with many locals on vacation. It is probably as busy as Christmas or New Years. I have heard that the Reef Club limits access on weeks that are extremely in high demand such as Easter, Christmas, and New Years, and I have not had reports from other guests having this issue. Again, out of our control, abut hopefully this policy was only in place for that week. Anyway, hope to have you back, hopefully in a less busy week!
