Ratings based on 38 Guest Reviews
Hear it directly from our travellers
4.1 Room cleanliness
3.7 Service & staff
3.4 Room comfort
3.9 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Not nice
Posted Jul. 31, 2023 on HotelsHost- Morris called his Canadian guest upstairs “Stupid people” I asked him to stop talking like that - he didn’t stop, and I will.
The common room was unusable as we were not allowed to use a/c (México in July)
No trash cans on our property (2 condos down had a small one)
We were expected to put our used toilet paper and all household trash in a small can next to the toilet. Ran out of toilet paper twice during our 9 day stay. They advertised place to make small meals, but not even a plastic knife for guest ( Safety concerns 😁) Pool so hot it was hard not to call it a hot tub!
Will not come back
Comment from Hotel Management
Aug. 6, 2023 by MA, Hotel Management
We apologize for any inconvenience you may have experienced during your stay. We would like to address your concerns:Morris Incident: We would like to clarify that there is no staff member named Morris on our property. You are probably confusing with your previous stay.Rubbish Disposal: Each room comes with a rubbish bin and we also have a designated larger rubbish bin in the meals area which is shown to you upon your arrival. We want to ensure that our guests have adequate facilities to manage their waste.Toilet Paper & Cleaning: Our housekeeping staff provides daily housekeeping services, including toilet paper replenishment. We apologize for any shortcomings in this service. If a "No Trespassing" sign has been displayed on your door, it may have prevented us from carrying out our normal cleaning routine.Services and Safety: We prioritize the safety and well-being of our guests. While we aim to provide the services you need, some items may be excluded for security reasons. We apologize if this caused you any inconvenience.Pool Temperature: During the summer months, it is normal for the pool to be warm. If the pool temperature has been uncomfortable for you, we appreciate your feedback. In the future, if you encounter such a problem, please feel free to inform us and we can explore solutions such as using ice to cool the pool water.We are disappointed that your experience did not live up to your expectations and we appreciate your feedback as it helps us to improve. If there is anything else you would like to discuss or clarify, please do not hesitate to contact us. We hope you consider giving us another chance in the future.
by A traveller
Posted May 4, 2023 on Hotels
by A traveller
Posted Feb. 18, 2023 on Expedia
Loved the people, the property and the location. I will stay there again.
by A traveller
Posted Feb. 7, 2022 on Expedia
by A traveller from High River, AB
Posted Mar. 21, 2020 on Expedia
Very comfortable, friendly staff. Perfect quiet getaway.
by A traveller
Posted Jan. 11, 2020 on Hotels
Excellent communication and attention all the time with the owners, the house, the backyard and the pool were great, breakfast service was amazing, Rosa the lady that served the breakfast and cleaned was very attentive and friendly, we enjoy our stay, the only concerns was the beds only had sheets and that look weird, towels were old and one of the TV’s too, everything else was amazing, the area is private so is good because of security but the guards stopped you and ask you a lot of questions every time you’re going in, they don’t give you nothing to have a fast access
by A traveller
Good room horrible bed
Posted Mar. 21, 2019 on HotelsThe place is nice good location very clean but the beds are extremely hard. You will definitely wake up with a backache in the morning. A good bed is the most important component of the room and if they cant get this part right they will never be successful
Comment from Hotel Management
Mar. 29, 2019 by Marco, Hotel Management
Hi Lynn tks for your message. I'd like to notify that the mattress of your room was changes as a new one the day of your arrival. You was the first one who used it
by A traveller
Pleasantly surprised
Posted Dec. 27, 2017 on HotelsNice, clean, quiet, nice walk to town with good breakfast
by A traveller from Texas
Stinky & stained sheets, terrible bed, overpriced.
Posted Dec. 11, 2017 on Expedia* Pros:
- Inside an access-controlled area
- Good first impression (the apartment and some small details)
- They accommodated a late check-in.
* Cons:
- Owner / hosts unable to accept complains or any criticism
- Charged more than agreed-on *and* invoiced
- Strong mold smell in the room coming from the also stained bed sheets(!)
- Terribly uncomfortable and noisy mattress
- Room type might not match your reservation
- Noisy AC, but not much of an issue (there were far worst)
- There might be a little of a language barrier (native Italian speakers, it seems)
- It might be hard to reach the owner for any issues
- Check their website *before* reserving to have more information on their services
Some things I was told the next morning, but I don't agree with:
- The room type was changed to a better one (darn!) because of the late check-in. I just wonder why this was done without telling me when I called to notify of the late check-in, let alone asking if I agreed.
- The sheets were coming directly from the laundry. I could believe it if they had been humid and remained in the laundry for days.
- The matters was new. If so, it's of an incredibly low quality.
In short, a very bad experience. We stayed there to rest in between a trip and it was very disappointing.
by A traveller
Posted Aug. 16, 2017 on Hotels
