Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,2 Propreté de la chambre
4,1 Service et personnel
5,0 Confort de la chambre
4,0 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 16 août 2024 sur Expedia
Amazing staff. All of them. Every one of them.
Commentaires de Gestion de l’hôtel
19 août 2024 par General Management, Gestion de l’hôtel
Dear Shane Daniel,Thank you very much for your kind words. We are delighted to hear that our team made your stay a memorable one. We strive every day to provide the highest level of service, and it is gratifying to know that every member of our staff met your expectations. We look forward to welcoming you back in the near future!! Kind RegardsGeneral Management
par un voyageur
Publié le 10 août 2024 sur Expedia
I loved the Casita concept. Each group was like a small village with it's own pool with swim up bar and it's own personal concierge to aid you with reservations to excursions. The property is quite large but they have a great system of large golf cart shuttles running every 10 to 15 minutes to take you anywhere you need. The staff was extremely pleasant and helpful. We will be back.
Commentaires de Gestion de l’hôtel
12 août 2024 par General Management, Gestion de l’hôtel
Dear William, Thank you for your wonderful feedback! We’re delighted to hear that you loved the Casita concept and enjoyed the convenience of the swim-up bar and personal concierge services. It’s great to know that our golf cart shuttles and staff contributed to a pleasant stay. We look forward to welcoming you back in the future!!Kind RegardsGeneral Management
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par General Management, Gestion de l’hôtel
Dear Edward,Thank you for taking the time to share your feedback with us. We apologize for any inconvenience you experienced during your stay.We take your comments seriously and will share them with our team for further review. We appreciate your honesty and hope to have the opportunity to welcome you back in the future.Best regards,General Management
par un voyageur
Publié le 6 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
7 août 2024 par General Management, Gestion de l’hôtel
Dear Jacqueline,Thank you for your wonderful review of your experiences at the hotel, it was a pleasure to host you.There is nothing more rewarding than to receive the praise from our valued guests. Thank you again and we look forward to your next visit.Sincerely,General Management
par un voyageur
Publié le 4 août 2024 sur Expedia
I will not be going back to this resort. The female chef in the health bar was rude. I found many other members of the hotel staff to be rude and inconsiderate. I received a hamburger from room service that was bitten in to, they tried to serve me an omelet with raw egg at cocotail. I complained to multiple staff members during my trip and nothing happened our toilet broke, we had no hot water for 3 days. The shuttle service was a joke. This place dropped the ball in multiple areas and i felt like i made a mistake by spending my hard earned money with them. Please dont make the same mistake stay far away from this place.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Management, Gestion de l’hôtel
Dear Alexander,We sincerely apologize for the negative experiences you had during your stay. Your feedback is very important, and we deeply regret that our service did not meet your expectations.Our goal is always to provide the best service to our guests, and it is clear that we fell short on this occasion. We sincerely apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back with a service that truly reflects the quality we strive to offer. Thank you for your valuable feedback.Kind RegardsGeneral Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
30 juill. 2024 par General Management, Gestion de l’hôtel
Dear Mariah,Thank you very much for your 5-star rating. We are delighted to hear that you enjoyed your stay with us. We strive to provide an exceptional experience for our guests, and your recognition is greatly appreciated.We look forward to welcoming you back on your next visit.Best regards,General Management
par un voyageur de Montgomery
Publié le 28 juill. 2024 sur Expedia
The staff was wonderful and did everything they could to meet your needs and expectations. The property and grounds were well maintained. The food was better than average for an all-inclusive resort. It was a very relaxing, peaceful, and tranquil vacation. I would definitely return again.
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Management, Gestion de l’hôtel
Dear CHRISTIAN, Thank you for your wonderful review! We're thrilled to hear that our staff exceeded your expectations and that you enjoyed our well-maintained property and grounds. It's great to know that you found the food to be better than average for an all-inclusive resort and that your vacation was relaxing, peaceful, and tranquil. We look forward to welcoming you back again soon!Sincerely,General Management
par un voyageur de Wichita
Publié le 27 juill. 2024 sur Expedia
The property is absolutely beautiful
Commentaires de Gestion de l’hôtel
29 juill. 2024 par General Management, Gestion de l’hôtel
Dear Rachael,Thank you for your kind words!! We're delighted to hear that you found our property to be absolutely beautiful. We look forward to welcoming you back for another wonderful stay.Sincerely,General Management
par un voyageur
Publié le 18 juill. 2024 sur Expedia
Aside from the shops closing due to the hurricane and a few communication issues with not knowing when we could leave our room again after the hurricane had passed it was a good stay.
Commentaires de Gestion de l’hôtel
22 juill. 2024 par General Management, Gestion de l’hôtel
Dear Erika Ann,Thank you for your feedback. We’re glad to hear that you had a good stay despite the challenges posed by the hurricane.Ensuring the safety and comfort of our guests is our top priority.We appreciate your understanding and hope to welcome you back under better circumstances in the future.Sincerely,General Management
par un voyageur
Publié le 8 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 juill. 2024 par General Management, Gestion de l’hôtel
Dear Baldev,Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind RegardsGeneral Management
