Note fondée sur 50 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,9 Propreté de la chambre
4,9 Service et personnel
4,0 Confort de la chambre
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Overall we enjoyed our stay. Clean room, good food, good drinks, true all-inclusive experience. Almost no nightlife, no snack options (except sit down full meals), no indoor/weather protected drink/bar options, no American TV channels (tough for sports fans or to see news updates). A few instances of waiters not being able to speak English well enough to explain menu options. Also asked to sit through sales pitch become “members”…basically a time share sales pitch. Overall a good experience in spite of the negative mentions above. Nice property!
Commentaires de Gestion de l’hôtel
11 oct. 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Gregory, Thank you for sharing your feedback. We are glad to hear that you enjoyed your stay overall and appreciated our clean rooms, good food, and all-inclusive offerings. We understand your concerns regarding the lack of nightlife, limited snack options, and the absence of certain amenities like American TV channels. Please accept our apologies for any inconvenience caused by language barriers with our staff. Your comments are valuable to us, and we will address these areas for improvement. We hope to welcome you back for an even better experience. Warm regards, Hotel Dorado Maroma
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Very relaxing. Staff was great
Commentaires de Gestion de l’hôtel
11 oct. 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Anne, we are delighted to hear that you had a very relaxing stay with us. Our staff always strives to provide excellent service. We look forward to welcoming you back soon. Warm regards, Hotel Dorado Maroma.
par un voyageur de Ballwin
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Anthony, thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back soon. Best regards, Hotel Dorado Maroma.
par un voyageur
Publié le 9 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Lisa, thank you for your positive rating. We appreciate your feedback and look forward to welcoming you back. Best regards, Hotel Dorado Maroma.
par un voyageur
Publié le 28 sept. 2024 sur Expedia
A tranquil escape.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Greg, we are delighted to hear that you found Hotel Dorado Maroma to be a tranquil escape. We strive to provide a peaceful and relaxing environment for all our guests. Looking forward to welcoming you back soon. Best regards, Hotel Dorado Maroma
par un voyageur
Publié le 25 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
1 oct. 2024 par El Dorado Maroma, Gestion de l’hôtel
Muchas gracias Marina!
par un voyageur
Publié le 25 sept. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
1 oct. 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Gilberto, we appreciate your feedback. Your satisfaction is our priority. We hope to have the opportunity to better serve you in the future.
par un voyageur
Publié le 10 sept. 2024 sur Expedia
EDM was amazing!!! ALL staff were attentive and helpful from the time we arrived to the time we left. I had so much enjoying the amenities. The beach, the swim-up pool bar, and the entertainment at Rick’s. I visited with a group and we enjoyed everything. I upgraded from a private pool suite to a swim-up suite. The bathroom with the toilet room needs some updating, but besides that, everything else looks great. I also would love if they upgraded the food options. Some restaurants were, some were closed, some served different items on different days. I think something consistent at each restaurant with different options would be great. I will definitely visit again and recommend.
Commentaires de Gestion de l’hôtel
1 oct. 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Tiffany, Thank you for sharing your positive feedback with us. We are delighted to hear that you enjoyed the EDM, amenities, and the attentive service provided by our staff. Your suggestions regarding the bathroom and food options are duly noted, and we appreciate your valuable input. We will take your comments into consideration for future improvements. It's wonderful to know that you had a great time overall and that you are considering visiting us again. We look forward to welcoming you back to Hotel Dorado Maroma. Best regards, Hotel Dorado Maroma
par un voyageur
Publié le 8 sept. 2024 sur Expedia
We couldn’t have had a better experience.
Commentaires de Gestion de l’hôtel
10 sept. 2024 par El Dorado Maroma, Gestion de l’hôtel
It’s wonderful to hear that you had such a fantastic experience! If there’s anything specific you enjoyed or any suggestions you have, feel free to share. We hope to see you again soon!
par un voyageur
Publié le 7 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
10 sept. 2024 par El Dorado Maroma, Gestion de l’hôtel
Thank you for your review Francisco!
