Note fondée sur 33 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,8 Propreté de la chambre
5,0 Service et personnel
4,7 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 2 août 2024 sur Expedia
The service and staff were awesome. The beach is incredible. A very peaceful resort. Just what we were looking for.
Commentaires de Gestion de l’hôtel
6 août 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Angela, Thank you for your wonderful feedback.We are thrilled to hear that you found our service and staff to be awesome and that you enjoyed our incredible beach. It's especially gratifying to know that our peaceful resort provided exactly the experience you were looking for.We look forward to welcoming you back for another relaxing and enjoyable stay.Warm regards,
par un voyageur de Avon
Publié le 30 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Thank you, Gestion de l’hôtel
Dear Mr. Brian DavidThank you for choosing El Dorado Maroma as your designated hotel for your vacation. We are truly grateful that you took the time to complete our survey. Your positive feedback is invaluable to us, and we deeply appreciate your high rating.We look forward to welcoming you back for another memorable stay.Warm regards,EDM
par un voyageur de Westwego
Publié le 29 juill. 2024 sur Expedia
Where do I begin! the resort was amazing the food was good and not just generic resort food. Papitos was by far my favorite restaurant. Breakfast, lunch, and dinner was amazing. The catamaran ride was an added bonus. The beaches were perfect, It wasn't crowded. I had a blast. Eli our concierge was on point! she was so helpful and made sure all our needs were met. We even sat through a timeshare presentation and received a free massage at the spa for our troubles. The presentation wasn't that bad so spend the two hours, cause trust me its worth it. Oh and the junior sweet was anything but junior. The room was huge. Literally the biggest room I've ever stayed in. Fridge was stocked with waters, soda, and beer daily. All the bar staff was nice, I would recommend to bring small bills for tips. Those folks work hard and make each guest feel special. I know this review doesn't do them any justice, but you cant do wrong here. Would come back without a doubt. Thanks again Eli!!!!!
Commentaires de Gestion de l’hôtel
31 juill. 2024 par Thank you for your feedback , Gestion de l’hôtel
Dear Guest,Thank you so much for taking the time to share such a detailed and glowing review!We are thrilled to hear that you had an amazing experience at our resort. It’s fantastic to know that you enjoyed the food, especially at Papitos, and that the catamaran ride was a memorable highlight. We're also glad that you found our beaches perfect and not overcrowded.Eli will be thrilled to hear your kind words. We’re proud of our team, and it’s wonderful to know that Eli’s efforts to ensure your needs were met made a significant impact on your stay.We’re also pleased to hear that you found the junior suite to be spacious and comfortable, and that the stocked fridge and attentive bar staff added to your enjoyment. Your tip about bringing small bills for tips is appreciated, and we’re sure our hardworking staff will be grateful for your thoughtful suggestion.Thank you for recommending our resort and for the special mention of Eli. We look forward to welcoming you back for another exceptional stay!Best regards,EDM
par un voyageur
Publié le 27 juill. 2024 sur Expedia
Overall, the place is lovely. Exceptional service whereever we went. We had delicious food in the restaurants, with care about allergens and our food preferences clear. Generally low crowd level made the experience exceptional, just what we were looking for.
Commentaires de Gestion de l’hôtel
27 juill. 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Armina, Thank you so much for your kind words and thoughtful feedback.We are delighted to hear that you found our place lovely and enjoyed the exceptional service throughout your stay. It's wonderful to know that our efforts to cater to food preferences and allergens made a positive impact on your dining experience.We're also pleased that the low crowd levels contributed to making your visit exceptional and exactly what you were looking for. Your satisfaction is our highest reward.We look forward to welcoming you back in the future and providing you with another memorable experience.Warm regards,
par un voyageur
Publié le 17 juill. 2024 sur Expedia
The staff were very hospitable. The grounds were very well maintained.
The restaurant on the adjacent hotel was a 5 star dining experience $120 a person
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Thank you for your feedback , Gestion de l’hôtel
Dear Guest,Thank you for your kind comments. We are delighted to hear that you found our staff hospitable and the grounds well maintained. It’s also wonderful to know that you enjoyed the dining experience at the adjacent hotel's restaurant.We look forward to welcoming you back for another exceptional stay.Sincerely,EDM
par un voyageur
Publié le 16 juill. 2024 sur Expedia
If you want a quiet quaint place to go, this is it! The staff was amazing. They always went out of the way to ensure you were having a great time and had everything you need. The beach was amazing, cleaned every morning and almost all day long. Everything was tremendous!!
Commentaires de Gestion de l’hôtel
18 juill. 2024 par Thank you for your feedback , Gestion de l’hôtel
Dear Mr. Brian, Thank you for your wonderful feedback. We’re thrilled to hear that you found our resort to be the perfect quiet and quaint getaway. It’s fantastic to know that our staff went above and beyond to ensure you had a great time and had everything you needed.We are also pleased that you enjoyed the beach and its cleanliness. Your kind words about your experience are greatly appreciated.We look forward to welcoming you back for another exceptional stay.Sincerely,EDM
par un voyageur
Publié le 11 juill. 2024 sur Expedia
First time there. The food is amazing and the staff incredibly friendly and helpful.
Hurricane Beryl came through and they handled it with grit and determination and kept guests fed, liquored, hydrated and safe!
Beautiful place and property and even more beautiful people.
GO.
Commentaires de Gestion de l’hôtel
13 juill. 2024 par Thank you for your feedback , Gestion de l’hôtel
Dear Mr. Stephen,Thank you for sharing your first-time experience with us. We're delighted to hear that you enjoyed our amazing food and experienced incredibly friendly and helpful staff. Your praise for how we handled Hurricane Beryl with determination and care, ensuring all guests were well taken care of, means a lot to us.We strive to provide a beautiful place and outstanding service, and we're thrilled that you had such a positive experience. We look forward to welcoming you back to El Dorado Maroma.Warm regards,EDM
par un voyageur
Publié le 5 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
27 juill. 2024 par El Dorado Maroma, Gestion de l’hôtel
Dear Nichelle, Thank you so much for your review!Best Regards,
par un voyageur
Publié le 3 juill. 2024 sur Expedia
My partner and I had an exquisite time at El Dorado! What a relaxing, special, and first experience staying in the Riviera Maya area—the amenities were well maintained and ample, the staff (specifically our main beach attendant Eli and all of the bar tenders) was kind, helpful, and more than accommodating, the location is gorgeous and so easy to travel in and out from. Everyone at Lomas Hospitality really made our stay effortless: from scheduling activities to hosting daily resort events (the beach fiesta was a smash), even transport to and from the airport was seamless. The food was wonderful, as were the drinks, all our cravings satisfied and enjoyed to the fullest. Thank you so much for a memorable time, we will be back as soon as possible!
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Thank you for your feedback , Gestion de l’hôtel
Dear Ms. Emily, Thank you for your delightful review of your stay at El Dorado Maroma. We are thrilled to hear that you and your partner had an exquisite time and that your first experience in the Riviera Maya was both relaxing and special.We are pleased that you found our amenities well-maintained and ample, and that the beautiful location added to your enjoyment. It is wonderful to know that our staff, especially your main beach attendant Eli and our bartenders, provided kind, helpful, and accommodating service. Your compliments will be shared with the team, as they will be thrilled to know they contributed to your memorable stay.We are also glad to hear that you found the logistics, from scheduling activities to airport transport, to be seamless. Our team at Lomas Hospitality strives to make every guest’s stay effortless, and it’s rewarding to know we succeeded in your case.Thank you for highlighting the wonderful food and drinks that satisfied your cravings. We take great pride in our culinary offerings, and your positive feedback is greatly appreciated.We look forward to welcoming you back as soon as possible for another unforgettable experience at El Dorado Maroma.Warm regards,EDM
par un voyageur
Publié le 29 juin 2024 sur Expedia
Excelente comida!
Commentaires de Gestion de l’hôtel
3 juill. 2024 par Gracias, Gestion de l’hôtel
Estimada Srita. Andrea Marían,¡Muchas gracias por su comentario! Nos alegra saber que disfrutó de nuestra comida.Esperamos tener el placer de recibirlo nuevamente en El Dorado Maroma para seguir brindándole experiencias culinarias excepcionales.Saludos cordiales,EDM
