Note fondée sur 171 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,2 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2024 par General Management, Gestion de l’hôtel
Dear Kamel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management
par un voyageur
Publié le 6 nov. 2024
Property was very clean and nice. Staff were very attentive, would like to thank Alex one of the servers from Kampai, for making our lunches memorable. However, the beach was lacking and the app they used for booking restaurants was unreliable. Lastly, the resort comes with free airport transport, visit to the cenote or catamaran but this was never communicated to us until it was too late to book. However, overall great experience and would definitely come back again.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par General Management, Gestion de l’hôtel
Dear Kim Mitchelle, Thank you for sharing your experience! We're glad to hear you enjoyed the cleanliness, attentive staff, and especially Alex at Kampai who made your lunches memorable. Our goal is always to provide the best service to our guests, and it is clear that we fell short on this occasion. We appreciate your honesty and hope to have the opportunity to welcome you back in the future.Best regards,General Management
par un voyageur
Publié le 11 oct. 2024
I loved the respect and attention given to you there by every single employee. I couldn't have picked a more relaxing, quiet, beautiful, eye popping views, place. I will definitely be back.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Management, Gestion de l’hôtel
Dear Jose Robert,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the respect and attention from our team and that you found our resort to be relaxing with stunning views. It’s great to know that we provided the peaceful and beautiful experience you were looking for. We look forward to welcoming you back for another unforgettable stay!! Sincerely,General Management
par un voyageur
Publié le 19 sept. 2024 sur Hotels
Todo fue fantastico, excpecion el servicio de transporte dentro de las instalaciones lo cual dificulto un poco trasladarse dentro del complejo, pero todo lo demas fantastico
Commentaires de Gestion de l’hôtel
20 sept. 2024 par Gerencia General , Gestion de l’hôtel
Estimado Jorge, Muchas gracias por compartir su experiencia con nosotros. Nos alegra saber que tuvo una estancia fantástica y que disfrutó de su tiempo en nuestras instalaciones. Lamentamos los inconvenientes que experimentó durante su estancia. Tenga la seguridad de que tomaremos en cuenta sus comentarios para mejorar la experiencia de nuestros huéspedes en el futuro.Esperamos tener el placer de recibirlo nuevamente muy pronto, y que su próxima visita sea aún más placentera.Saludos cordiales,Gerencia General
par un voyageur
Publié le 19 sept. 2024 sur Expedia
From arrival and the two days that followed where excellent ..
Booking for excursions was excellent.
Communication using the app was easy and fast service with housekeeping and refilling the fridge.
Second time service at Santa Fe restaurant was disappointing, slow service and cold food.
Service at most restaurants didn’t really accommodate for a big group of seven people .
Cats on the resort was a surprise cute but become annoying as they fight as well and some guests tend to feed them making them come back.
Breakfast buffet was amazing and service was excellent.
Pool was dirty for the rest of our stay tho not so appealing or enjoyable.
Commentaires de Gestion de l’hôtel
20 sept. 2024 par General Management, Gestion de l’hôtel
Dear Jade, Thank you sincerely for your feedback and for taking the time to share your experience with us. We are pleased to hear that your arrival and first days at the resort were excellent, and that booking excursions and using our app for housekeeping and fridge refills were easy and efficient. We’re also happy to know you enjoyed the breakfast buffet and that our service met your expectations.Our goal is always to provide the best service to our guests, and it is clear that we fell short on this occasion. We hope to have the opportunity to welcome you again and offer an even more enjoyable experience. Kind regards,General Management
par un voyageur
Publié le 17 sept. 2024 sur Expedia
Nuestra experiencia fue muy buena, solo necesitan mejorar su servicio en los restaurantes, ya que no tuvimos una buena atención en la mayoría de los que visitamos
Commentaires de Gestion de l’hôtel
17 sept. 2024 par Gerencia General , Gestion de l’hôtel
Estimada Andrea Carolina,Gracias por compartir su experiencia con nosotros. Nos alegra saber que, en general, tuvo una buena estadía. Lamentamos que el servicio en los restaurantes no haya cumplido con sus expectativas. Agradecemos sus comentarios y los tomaremos en cuenta para mejorar la atención en el futuro. Esperamos poder darle la bienvenida nuevamente y ofrecerle una experiencia aún mejor.Atentamente,Gerencia General
par un voyageur
Publié le 16 sept. 2024 sur Expedia
Excellent service, restaurants were great, food quality was great
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Management, Gestion de l’hôtel
Dear JOSEPH,Thank you for your kind words! We’re thrilled to hear that you enjoyed the excellent service, great restaurants, and high-quality food during your stay. We look forward to welcoming you back for another wonderful experience.Best regards,General Management
par un voyageur
Publié le 15 sept. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
17 sept. 2024 par General Management, Gestion de l’hôtel
Dear Ana, Thank you for your wonderful review of your experiences at the hotel, it was a pleasure to host you.There is nothing more rewarding than to receive the praise from our valued guests. Thank you again and we look forward to your next visit.Sincerely,General Management
par un voyageur
Publié le 9 sept. 2024 sur Expedia
El transporte de carritos es un problema fuera de eso todo está excelente
Commentaires de Gestion de l’hôtel
13 sept. 2024 par Gerencia General , Gestion de l’hôtel
Estimada Ivette Suheid,Gracias por tu comentario. Lamentamos escuchar que el transporte de carritos fue un inconveniente durante tu estancia, pero nos alegra saber que todo lo demás fue excelente. Tomamos en cuenta tu observación y trabajaremos en mejorar este aspecto. ¡Esperamos verte pronto de nuevo!Atentamente Gerencia General
par un voyageur de Woodstock
Publié le 9 sept. 2024 sur Expedia
we LOVED everything at El Dorado Royale- very clean-the food is amazing, the staff very friendly. The only thing i would say could improve is the rides it does take quite a while to get picked up.
Commentaires de Gestion de l’hôtel
9 sept. 2024 par General Management, Gestion de l’hôtel
Dear Araceli,Thank you for your lovely review! We're delighted to hear that you loved everything about your stay at El Dorado Royale, especially the cleanliness, food, and friendly staff. We appreciate your feedback regarding the wait time for rides and will work on improving the efficiency of our transportation services.We look forward to welcoming you back soon for another fantastic experience!Warm regards,General Management
