Note fondée sur 189 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,3 Confort de la chambre
4,5 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 1 janv. 2024 sur Hotels
Commentaires de Gestion de l’hôtel
23 janv. 2024 par General Management, Gestion de l’hôtel
Dear Kamel,Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon.Sincerely,General Management
par un voyageur
Publié le 6 nov. 2024
Property was very clean and nice. Staff were very attentive, would like to thank Alex one of the servers from Kampai, for making our lunches memorable. However, the beach was lacking and the app they used for booking restaurants was unreliable. Lastly, the resort comes with free airport transport, visit to the cenote or catamaran but this was never communicated to us until it was too late to book. However, overall great experience and would definitely come back again.
Commentaires de Gestion de l’hôtel
6 nov. 2024 par General Management, Gestion de l’hôtel
Dear Kim Mitchelle, Thank you for sharing your experience! We're glad to hear you enjoyed the cleanliness, attentive staff, and especially Alex at Kampai who made your lunches memorable. Our goal is always to provide the best service to our guests, and it is clear that we fell short on this occasion. We appreciate your honesty and hope to have the opportunity to welcome you back in the future.Best regards,General Management
par un voyageur
Publié le 16 oct. 2024 sur Expedia
I had never felt that discriminated. The workers ingore you if you speak spanish even you are in Mexico. The tvs dont have internet connection, they said they are not smart tvs.
Commentaires de Gestion de l’hôtel
16 oct. 2024 par General Management, Gestion de l’hôtel
Dear Martha Olivia Reyes, We sincerely apologize for the experience you had during your stay. Our goal is always to provide the best service to our guests, and it is clear that we fell short on this occasion. We sincerely apologize for any inconvenience you experienced and hope to have the opportunity to welcome you back with a service that truly reflects the quality we strive to offer. Kind RegardsGeneral Management
par un voyageur
Publié le 15 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
15 oct. 2024 par General Management, Gestion de l’hôtel
Dear Liliana,Thank you for taking the time to rate us with 4 stars. We greatly appreciate your feedback and are always striving to improve based on our guests' experiences. We look forward to welcoming you back in the future and providing an even more enjoyable stay.Sincerely,General Management
par un voyageur
Publié le 13 oct. 2024 sur Expedia
Gorgeous resort with a huge property and all inclusive access to all 3 resorts on the property. Tons of amazing food options, but it was a bit difficult to contact the concierge services by phone. We didn’t realize there was an app until the last day for booking dinner reservations - Would recommend downloading that asap!
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Management, Gestion de l’hôtel
Dear Lauren, Thank you for sharing your experience! We're thrilled to hear that you enjoyed the resort, especially the expansive property and the variety of food options. We appreciate your feedback.We always strive to improve our guest experience, and your suggestion to download the app for dinner reservations is a great tip for future visitors.We hope to welcome you back soon for an even more seamless experience!Kind Regards General Management
par un voyageur de Mechanicsburg
Publié le 12 oct. 2024 sur Expedia
Excellent customer service, dinning options, inclusive excursions to Maroma beach (catamaran trip), bike tour and other amenities
Commentaires de Gestion de l’hôtel
14 oct. 2024 par General Management, Gestion de l’hôtel
Dear Anjum, Thank you for your wonderful feedback! We are delighted to hear that you enjoyed our excellent customer service, dining options, and inclusive excursions like the catamaran trip to Maroma Beach and the bike tour. It’s great to know that our amenities added to your experience.We look forward to welcoming you back for more memorable moments on your next visit!Warm regards,General Management
par un voyageur
Publié le 11 oct. 2024 sur Expedia
The resort was very nice and extremely clean. The food was horrible, always cold, always misrepresented with what’s on the menus. You’ll stay hungry at this resort because the food portions are tiny and they try to keep you from ordering more.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Management, Gestion de l’hôtel
Dear Thank you for sharing your feedback with us. While we're pleased to hear that you found the resort clean and enjoyed its ambiance, we’re sorry to learn that your dining experience did not meet expectations.We hope to have the opportunity to provide a better experience on your next visit.Sincerely,General Management
par un voyageur
Publié le 11 oct. 2024
I loved the respect and attention given to you there by every single employee. I couldn't have picked a more relaxing, quiet, beautiful, eye popping views, place. I will definitely be back.
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Management, Gestion de l’hôtel
Dear Jose Robert,Thank you for your wonderful feedback! We're thrilled to hear that you enjoyed the respect and attention from our team and that you found our resort to be relaxing with stunning views. It’s great to know that we provided the peaceful and beautiful experience you were looking for. We look forward to welcoming you back for another unforgettable stay!! Sincerely,General Management
par un voyageur
Publié le 10 oct. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
11 oct. 2024 par General Management, Gestion de l’hôtel
Dear Gladys, Thank you for your 5-star review! We are delighted that you had a wonderful experience with us. Your high rating is greatly appreciated and inspires us to continue providing exceptional service.We look forward to welcoming you back for another fantastic stay.Sincerely,General Management
par un voyageur
Clasismo a Mexicanos :(
Publié le 8 oct. 2024 sur HotelsHay mucho clasismos en el hotel y dan mucha preferencia a los extranjeros, intentamos pedir información para la membrecía y se burlar de nosotros y no quisieron darnos información
Commentaires de Gestion de l’hôtel
9 oct. 2024 par Gerencia General , Gestion de l’hôtel
Estimado Pablo Isaac, Lamentamos profundamente la experiencia que describes y te agradecemos por compartir tus comentarios.Nos comprometemos a garantizar que todos nuestros huéspedes reciban un trato amable y profesional en todo momento.Esperamos que nos des la oportunidad de mejorar esta percepción y, si decides volver a visitarnos, estamos aquí para asegurarnos de que tu experiencia sea la mejor posible.Atentamente,Gerencia General
