Note fondée sur 44 évaluations de clients
Écoutez ce qu’en pensent nos voyageurs
4,6 Propreté de la chambre
4,7 Confort de la chambre
4,3 État de l’hôtel
avis de clients DE TRAVELOCITY
Écoutez ce qu’en pensent nos voyageurs
par un voyageur
Publié le 19 août 2024 sur Hotels
Commentaires de Gestion de l’hôtel
20 août 2024 par General Management, Gestion de l’hôtel
Dear Omar, Thank you for taking the time to share your feedback. We hope to welcome you back to our hotel very soon!Kind RegardsGeneral Management
par un voyageur
Publié le 15 août 2024 sur Expedia
The place is beautiful, the staff is tremendously welcoming and nice, the property has tons of activities to try out if relaxing at the pools and beaches isn’t for you. There’s a little bit of everything for everyone. Only thing that wasn’t really great was the lunch and dinner, the food isn’t really good quality it was more on the cheaper American buffet style type rather than authentic Mexican style.
Commentaires de Gestion de l’hôtel
19 août 2024 par General Management, Gestion de l’hôtel
Dear Claudia,Thank you for sharing your experience with us. We’re delighted that you enjoyed the beauty of the property, the welcoming staff, and the wide range of activities available. We strive to offer something for everyone, and it’s great to know that you appreciated that aspect of your stay.We hope to have the opportunity to welcome you back in the future and provide an even better experience!!Kind RegardsGeneral Management
par un voyageur
Publié le 14 août 2024 sur Expedia
El hotel está excelente, los detalles son los siguientes:
Que falta comunicación por parte del personal de todo lo que te ofrece el hotel y el otro detalle, que si pides servicio a la habitación es muy probable que no lo lleven, de las 4 noches que estuve ahí, pedí 3 veces y solo me llevaron el servicio una vez.
Commentaires de Gestion de l’hôtel
14 août 2024 par Gerencia General , Gestion de l’hôtel
Estimado Bonifacio,Gracias por tus comentarios. Nos alegra saber que encontraste el hotel excelente, aunque lamentamos escuchar sobre los inconvenientes que experimentaste. Tus observaciones son muy valiosas para nosotros, y trabajaremos en mejorar estos aspectos.Agradecemos tu paciencia y esperamos tener la oportunidad de recibirte nuevamente para ofrecerte una experiencia aún mejor!Atentamente Gerencia General
par un voyageur
Publié le 13 août 2024 sur Expedia
Our room was not very clean. Little bugs all around the sinks in the bathroom. Not worth the money we paid. Entertainment was very limited. Resort was a ghost town. Chef's market was the best part of the resort. Room service was very, very small portions. No bottled water at the restaurants. Would not return.
Commentaires de Gestion de l’hôtel
14 août 2024 par General Management, Gestion de l’hôtel
Dear Heather, Thank you for sharing your experience with us. We sincerely apologize for the issues you encountered during your stay. We’re glad you enjoyed Chef’s Market, but we regret that other aspects of your stay did not meet your expectations. Your feedback is invaluable as we strive to provide the best possible experience for our guests. Should you consider giving us another chance, we would welcome the opportunity to exceed your expectations!!Sincerely,General Management
par un voyageur
Publié le 12 août 2024 sur Expedia
Great experience!! Only 1 problem, the one food preparer in the Chef Market was not wearing glove and was touching the grilled chicken, bread and waffle with his bare hands. Very unsanitary!! No bueno!
Commentaires de Gestion de l’hôtel
12 août 2024 par General Management, Gestion de l’hôtel
Dear Nadine, Thank you for your positive feedback! We're glad you had a great experience overall. We appreciate you bringing this to our attention and hope to welcome you back for an even better experience in the future!!Kind RegardsGeneral Management
par un voyageur de CHICAGO
Publié le 6 août 2024 sur Expedia
The employees at this resort were not friendly or welcoming. Everyone seemed like they hated their job. From check-in to restaurants, bars, and even housekeeping folks. If you ask for anything you are given a look like you are bothering them. The pool was dirty the whole time we were there. One day, they missed cleaning our balcony and we couldn't use it because there was bird poop everywhere. We received cold food at the restaurants multiple times and experienced servers who would not attend to us. We were with a wedding party where others had a similar experience.
Commentaires de Gestion de l’hôtel
6 août 2024 par General Management, Gestion de l’hôtel
Dear Jason, We deeply regret that your experience at our resort did not meet your expectations. Our team is dedicated to providing exceptional service and creating a welcoming environment for all our guests.Your feedback is invaluable to us, and we will address the issues you mentioned. We hope to have the opportunity to show you the quality of our service in the future!Best regards.General Management
par un voyageur
Publié le 5 août 2024
Commentaires de Gestion de l’hôtel
6 août 2024 par General Management, Gestion de l’hôtel
Dear Gabriela Thank you for your wonderful review of your experiences at the hotel, it was a pleasure to host you.There is nothing more rewarding than to receive the praise from our valued guests. Thank you again and we look forward to your next visit.Sincerely,General Management
par un voyageur
Publié le 4 août 2024 sur Expedia
Commentaires de Gestion de l’hôtel
5 août 2024 par General Management, Gestion de l’hôtel
Dear Victor, Thank you for your positive feedback! We are delighted to hear that you enjoyed your stay with us. We look forward to welcoming you back in the future!Best regards,General Management
par un voyageur
Publié le 2 août 2024 sur Expedia
Family resort. Food was not great. Beach had wave breakers and could not go far into water at all. Nothing much to do. Swim up rooms are all connected to main pool. It was noisy all day and night with loud mics music and games. . Nothing but weddings done there.
Commentaires de Gestion de l’hôtel
5 août 2024 par General Management, Gestion de l’hôtel
Dear Nicole, We appreciate your feedback and are sorry to hear that your experience did not meet your expectations. We will address your concerns with our team to improve our services. We appreciate your honesty and hope to have the opportunity to better serve you in the future.Sincerely,General Management
par un voyageur
Publié le 28 juill. 2024 sur Expedia
Commentaires de Gestion de l’hôtel
19 août 2024 par General Management, Gestion de l’hôtel
Dear Eric, Thank you for your 5-star review! We are delighted that you had a wonderful experience with us. Your high rating is greatly appreciated and inspires us to continue providing exceptional service.We look forward to welcoming you back for another fantastic stay.Sincerely,General Management
