Ratings based on 2,173 Guest Reviews
Hear it directly from our travellers
4.3 Room cleanliness
4.2 Service & staff
4.2 Room comfort
4.2 Hotel condition
TRAVELOCITY GUEST REVIEWS
Hear it directly from our travellers
by A traveller
Posted Nov. 29, 2024
Comment from Hotel Management
Nov. 30, 2024 by Michelle, Hotel Management
Hello dear David.We are very grateful for the rating. We would have loved for you to share more about your stay with us. This would help us, in the form of suggestions, to identify how we can further improve the service we provide to our guests every day.We hope to see you soon!Kind regards
by A traveller
Posted Oct. 31, 2024
Bed was vary comfortable
Comment from Hotel Management
Oct. 31, 2024 by Michelle, Hotel Management
Hello dear Matthew.We are very happy that you enjoy our rooms, being able to enjoy a pleasant rest, we would also have loved for you to tell us more about your stay with us, your opinion is extremely important.We would love to see you again.Best regards.
by A traveller
Posted Sep. 20, 2024
Comment from Hotel Management
Sep. 20, 2024 by Michelle, Hotel Management
Hello, dear Ezquiel.We appreciate your time in rating our service. We would have loved for you to tell us how your stay at our facilities was, as well as the service of our collaborators. This helps us to provide feedback and continue offering quality in everything we do.We hope to see you soon!Kind regards
by A traveller
Posted Sep. 18, 2024 on Expedia
Comment from Hotel Management
Sep. 18, 2024 by Michelle, Hotel Management
Hello, dear Bryan.We appreciate your time in rating our service. We would have loved for you to tell us how your stay at our facilities was, as well as the service of our collaborators. This helps us to provide feedback and continue offering quality in everything we do.We hope to see you soonBest regards.
by A traveller from lancaster
Posted Sep. 17, 2024 on Expedia
Comment from Hotel Management
Sep. 18, 2024 by Michelle, Hotel Management
Hello, dear Alberto.We are extremely happy that you enjoyed a wonderful vacation with us, enjoying our beautiful 100% landscapes and authentic regional cuisine. We also understand your discontent and will communicate the situation so that it does not happen again in the future.We hope to see you very soon so that you can enjoy it to the fullestBest regards
by A traveller
Posted Sep. 17, 2024 on Expedia
Spent 5 days here with my family. While the place is very grand they can definitely use some updates. It is a bit dated. The staff was very friendly. I hate to say this but the food was not that great. We did have a really great meal at the steakhouse so make sure you hit that spot up. The only other thing that I wasn’t crazy about was literally everywhere you go someone is trying to upsell you something. It was way too much.
Comment from Hotel Management
Sep. 17, 2024 by Michelle, Hotel Management
Hello, dear Jeanette.We are extremely happy that your stay with us has been extremely fun and satisfying, enjoying our natural areas as well as our wonderful a la carte restaurants. We will take the task of communicating your observations about the seasoning and other observations so that on your next visit you can enjoy it to the fullest. We are very happy to mention that our resort is already in the process of renovation to provide better service and a unique stay, for which we invite you to enjoy improved spaces to live the best vacations in the Mexican CaribbeanBest regards
by A traveller
Posted Sep. 17, 2024 on Expedia
Super clean property and extremely friendly and helpful staff. We had a great time and we really enjoyed our stay. The only thing that wasn't great was the food. The buffet was mediocre most times
Comment from Hotel Management
Sep. 17, 2024 by Michelle, Hotel Management
Hello, dear David.We are extremely grateful to know that your stay with us was extremely pleasant and satisfactory, this motivates us to continue developing as great hosts for which we stand out. Likewise, we appreciate your comments about our food in the buffet area, we will forward this information to the corresponding department to take action on the matter regarding this situation. Have a great day, we hope to see you soon on your next visit to the Riviera Maya.
by A traveller
Posted Sep. 16, 2024 on Expedia
The staff at this resort was excellent. It made my stay worth it.
The rooms could use major upgrades, all of them. This is an older resort so I would say for an older resort it was ok. I enjoyed most food, but could have more variety. Overall if youre on a budget and you want to travel with people this is an affordable all inclusive.
The bus was amazing! We never waited long.
Comment from Hotel Management
Sep. 17, 2024 by Michelle, Hotel Management
Hello, dear Mie.We are very happy that your stay with us was extremely pleasant and satisfactory, receiving an authentic and quality service for all our visitors, we are also very happy to mention that our resort is already in the process of renovation to provide better service and a unique stay, for which we invite you to enjoy improved spaces to live the best vacations in the Mexican CaribbeanBest regards
by A traveller
Posted Sep. 16, 2024 on Expedia
I wouldn't say this is a bad place to stay, especially for the money, however, I have stayed places in the same price ballpart that we liked better. I like bigger properties / resorts but this place was huge. Had to take a golf cart from staff to go to places, so felt like we didn't really get to see everything in our week there. Also the food was pretty bad. Only thing I enjoyed was fruits, salads and the club sandwich I wooofed down from Room Service because I was starving after not enjoying the food. Also after finding our our flight had been cancelled and we needed to stay one more night, the internet said they had rooms available but they said they could not add one night at front desk that it had to be done online. Doing it online required to book 4 night minimum. SMH that was dumb! It cost us an extra $600 to reserve a different airline. All in all, we will not return.
by A traveller
Posted Sep. 16, 2024 on Expedia
Food from the taco and hamburger stands was great. Food from the restaurant and buffet was not so great. Would have liked more options of clubs to go dancing etc. in the evenings.
Comment from Hotel Management
Sep. 17, 2024 by Michelle, Hotel Management
Hello, dear Stephen.We appreciate the time taken to rate us and give us your opinion about your stay with us. We are happy that you enjoyed our food that we offer around our large pools. We will also take your comments into account to follow up and make improvements.We hope to see you very soon so that you can enjoy yourself to the fullest.Best regards.
