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Grand Sunset Princess - All Inclusive

4.5 star property
4.5-star beachfront property near El Camaleón Mayakoba Golf Course

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Photo gallery for Grand Sunset Princess - All Inclusive

Sundeck
Sports facility
Front of property
Deluxe Suite, Pool Access (with Jacuzzi, Pool View) | View from room
Suite (with 2 Jacuzzis)

Reviews

8.2 out of 10
Very good

Popular amenities

  • Bar
  • Pool
  • All-inclusive
  • Hot tub
  • Breakfast included
  • Housekeeping

Explore the area

Map
Prolongación 5ta Avenida Mza 20 Lote 006, Playa del Carmen, QROO, 77710
  • Playa Xcalacoco
    ‪13 min walk‬
  • Gran Coyote Golf
    ‪7 min drive‬
  • El Camaleón Mayakoba Golf Course
    ‪8 min drive‬
  • Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪51 min drive‬

Room options

View all photos for Super Saver

Super Saver

Super Saver

  • 47.56 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

Deluxe Suite, Pool Access (with Jacuzzi, Pool View)

  • 55 sq m
  • Sleeps 3
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Deluxe Suite, Garden View

Deluxe Suite, Garden View

Deluxe Suite, Garden View

  • 55 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Family Club Room - Pool Access, Pool View

Free minibar, in-room safe, desk, blackout drapes

Family Club Room - Pool Access, Pool View

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Family Room

Free minibar, in-room safe, desk, blackout drapes

Family Room

  • 59 sq m
  • Sleeps 5
  • 1 King Bed and 3 Twin Bunk Beds OR 2 Double Beds and 1 Twin Sofa Bed

View all photos for Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis)

Suite (with 2 Jacuzzis)

  • 59 sq m
  • Sleeps 4
  • 2 Double Beds and 1 Twin Sofa Bed OR 1 King Bed and 1 Twin Sofa Bed

View all photos for Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower

Suite with Jacuzzi and Outdoor Shower

  • 59 sq m
  • Sleeps 2
  • 1 King Bed

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Paradisus Playa del Carmen – Riviera Maya - All Inclusive

Luis Donaldo Colosio
  • Pool
  • Hot tub
  • All-inclusive
  • Spa
4.3 out of 5, Excellent, 1,004 reviews
The price is CA $667
CA $814 total
includes taxes & fees
7 Apr - 8 Apr
Paradisus Playa del Carmen – Riviera Maya - All Inclusive

About the area

Playa del Carmen

On the beach.Within 2 miles (3 km) of this Playa del Carmen property, you'll find Playa Xcalacoco and Chun-Zumbul (diving site). Gran Coyote Golf and El Camaleón Mayakoba Golf Course are also within 3 miles (5 km).

What's nearby

  • Playa Xcalacoco - 13 min walk - 1.1 km
  • Gran Coyote Golf - 7 min drive - 4.0 km
  • El Camaleón Mayakoba Golf Course - 8 min drive - 4.1 km
  • Tres Rios Ecopark - 13 min drive - 7.7 km
  • Playa del Carmen Main Beach - 26 min drive - 9.9 km

Getting around

  • Cancun Intl. Airport (CUN) - 51 min drive

Restaurants

  • ‪Amaranto - ‬15 min walk
  • ‪Alberca - Pool - ‬2 min walk
  • ‪Privilege Lounge - ‬10 min walk
  • ‪Piano Bar - ‬17 min walk
  • ‪Restaurante Hacienda - ‬8 min walk

About this property

Grand Sunset Princess - All Inclusive

4.5-star beachfront property near El Camaleón Mayakoba Golf Course
Grand Sunset Princess - All Inclusive is an all-inclusive property. Room rates include meals and beverages at onsite restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages, and other amenities.

For a free ride to the surf and sand, catch the property's complimentary beach shuttle. Enjoy the complimentary cabanas and umbrellas for a relaxing day at the beach. At Grand Sunset Princess - All Inclusive you can cool off in one of the 12 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. There are 9 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 3 swim-up bars, and 9 bars/lounges. Public spaces have free WiFi. This all-inclusive property also offers a water park (surcharge), a complimentary children's club, and a children's pool. Free self parking is available.

This 4.5-star Playa del Carmen property is smoke free.

  • 672 guestrooms or units
  • 9 dining venues
  • 2 bars on the beach
  • 3 bars by the pool
  • 3 swim-up bars
  • 9 bars or lounges
  • 5425 sq ft of conference space
  • 504 sq m of conference space
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Supervised kid's activities (free)
  • Childcare (surcharge)
  • Cabanas on the beach (free)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Game room or arcade
  • Pool or billiards table
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • No smoking on site
Grand Sunset Princess - All Inclusive offers 672 accommodations with free minibar items and minibars. Rooms open to balconies. Accommodations offer separate sitting areas. This Playa del Carmen property provides complimentary wireless Internet access.

Bathrooms include complimentary toiletries and hair dryers. Business-friendly amenities include desks, safes, and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Change of towels and change of bedsheets can be requested. Housekeeping is provided daily.

The onsite spa has 15 treatment rooms including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, Swedish massages, and facials. The spa is equipped with a sauna, a hot tub, a steam room, and Turkish bath/hammam. A variety of treatment therapies are provided, including aromatherapy, hydrotherapy, and reflexology. The spa is open daily.

Languages

English, French, German, Spanish

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Grand Riviera Princess - All Inclusive

  • Pool
  • Hot tub
  • Breakfast included
  • All-inclusive
4.0 out of 5, Very good, 3,605 reviews
The price is CA $443
CA $443 total
includes taxes & fees
10 Apr - 11 Apr
Grand Riviera Princess - All Inclusive

Property amenities

Family friendly

  • 12 outdoor pools
  • Arcade/game room
  • Babysitting (surcharge)
  • Children's pool
  • Free children's club
  • Free supervised activities for children
  • Indoor pool
  • Laundry facilities
  • Lifeguards on site
  • Living room
  • Playground
  • Snack bar/deli
  • Water park (surcharge)

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transportation

  • Free beach shuttle
  • Free uncovered self parking on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 3 poolside bars
  • 3 swim-up bars
  • 9 bars/lounges
  • 9 restaurants
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Free daily manager's reception
  • Snack bar/deli

Things to do

  • 12 outdoor pools
  • 6 outdoor tennis courts
  • Arcade/game room
  • Archery
  • Basketball
  • Beach volleyball
  • Billiards/pool table
  • Children's pool
  • Evening entertainment
  • Fitness classes
  • Free children's club
  • Full-service spa
  • Health club
  • Hot tub
  • Indoor pool
  • Kayaking
  • Nightclub
  • Playground
  • Sauna
  • Shopping
  • Snorkeling
  • Steam room
  • Table tennis
  • Tennis lessons
  • Water park

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Elevator
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to elevator
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Food and drink

  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Iron/ironing board
  • Living room
  • Phone
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; Check-in end time: midnight
Late check-in subject to availability
Minimum check-in age: 18

Check-out

Check-out before noon
Late check-out subject to availability
Late check-out fee: MXN 50

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Grand Sunset Princess - All Inclusive

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Cribs (infant beds) are not available.

Property payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property uses eco-friendly cleaning products
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a smoke detector, a security system, and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property uses eco-friendly cleaning products. Noise-free guestrooms cannot be guaranteed. For guests' safety, the property includes a smoke detector, a security system, and a first aid kit in each accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Grand Sunset Princess All Inclusive
Grand Sunset Princess All Suites Resort
Grand Sunset Princess - All Inclusive Playa del Carmen
Grand Sunset Princess All Suites Resort Spa All Inclusive
Grand Sunset Princess - All Inclusive All-inclusive property

Grand Sunset Princess - All Inclusive Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 1241 out of 2676 reviews
Rating 8 - Good. 717 out of 2676 reviews
Rating 6 - Okay. 404 out of 2676 reviews
Rating 4 - Poor. 157 out of 2676 reviews
Rating 2 - Terrible. 157 out of 2676 reviews

8.6/10

Cleanliness

8.4/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort. Have been twice now. Will definitely return.
Stayed 7 nights in Feb 2025

8/10 Good

Nicole

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved our stay. The grounds were amazing and the staff at the princess grand was amazing and even upgraded us to the adult side which was so sweet. The concierge at the Yucatan was not the best. We got a massage and were opting for separate massages as they were a lower price which was a great deal but they kept pushing the couple massage and assured us the price sheet was for both people. We get to checkout and it ended up being 300 usd. Other than the concierge at the Yucatan all the staff was sooo great and we would indeed go back. All the wildlife was so cool to see.
Stayed 4 nights in Dec 2024

6/10 Okay

Sicilia, Riverview

Liked: Cleanliness, staff & service, amenities
I enjoyed the warm welcome! They did approach me about their resort package. My room was nice. Just had that wet mildew sent. I loved the access to the pool from my room. I do feel like the pool can be renovated the tiles... the food was pretty good! I also enjoyed the events and the scenery. Very calm and freeing. I had the massage and Antonio did an Amazing Job! Put me to sleep. The con though, is the beach. I wasnt impressed with beach. It was so rocky. Almost broke my toe and twisted my ankle trying to access. But it was pretty.
Stayed 3 nights in Dec 2024

10/10 Excellent

Tingting

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experiences!
Stayed 7 nights in Dec 2024

10/10 Excellent

Wesley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really lucked out with this all inclusive resort. When I first booked the trip I couldn't believe how good the price was for an individual. It's usually higher for a Solo traveler but it was actually less expensive here. The rooms are well kept. The bathroom had a sunken tub. The bathroom was much larger than some hotel rooms I've stayed in. There was a sofa and a dining area along with the queen size bed. There was a large balcony with a bar to hang wet clothes. My view from The balcony was all palm trees and jungle but it was very nice. The staff was very kind. The guy that restocked the mini bar was a superstar. I started leaving him tips after the second day he was so good. Housekeepers offered to clean the room every day though I didn't really require that. The hostess at the buffet was pleasant everyday and greeted me. She even got me in one day when they were taking their lunch break. Really sweet girl. Kind of spread out so there's a lot of walking to be done. If you're handicapped or older this might be a challenge for you. Several pools. Beach was a little bit crowded but nice overall. I had a great time for the 5 days I was there. I would certainly return and I would highly recommend. Some of the rooms even have swim up entrances.
Stayed 4 nights in Dec 2024

10/10 Excellent

Mohanad

Stayed 7 nights in Dec 2024

2/10 Terrible

alexis

Travelled with partner
Liked: Property conditions & facilities
Disliked: Staff & service, amenities
To start the only good thing about this property was the ROOM! The food is very bland and below average. We had to pay an additional $650 once we got there to add a person to a room already booked. They don’t give you a map of the resort which is hugeeeee and inconvenient. It’s definitely a resort for more of the older crowds a families with toddlers/kids. The drinks are all watered down. Restaurants are hard to book because they’re usually full before you get a chance to book. Staff isn’t as helpful and literally don’t care unless you’re a premium guest. Overall id honestly rate the stay a 0/5 if I could. Definitely overhyped!
Stayed 3 nights in Dec 2024

4/10 Poor

Randall

Stayed 7 nights in Dec 2024

10/10 Excellent

Alisia

Liked: Staff & service
Stayed 5 nights in Dec 2024

4/10 Poor

Elizabeth

Travelled with family
Food was cold and not Latino Authentic. Platanos Fritos awful bad flavor. Old food was served at the buffet. Fruit no flavor. No mangos cut come on this is Mexico. Water in pool cold we could not swim. So ridiculous price for getting so little. We will never return and don’t recommend it.
Stayed 4 nights in Dec 2024

8/10 Good

Edgardo

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Is a old hotel but the employees make the difference
Stayed 6 nights in Dec 2024

10/10 Excellent

Rhonda

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful time here with the grands. Can’t wait to go back
Stayed 3 nights in Dec 2024

10/10 Excellent

Riley Joshua

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Loved this property. It was my hubby and I’s first trip just the two of us and we were a bit nervous about somethings but staff and everything was amazing. Buffet food the first two days was good but then after that kinda went down hill a bit. Drinks were not watered down at all. We really enjoyed our stay. Wish we could’ve stayed longer!
Stayed 7 nights in Dec 2024

8/10 Good

Barbara, Lincoln Park

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Dec 2024

4/10 Poor

Janet

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
I liked the animals and sculptures of the property. Hated the dishonest manager (Hugo) from the Vaqueria restaurant that didn't mention upfront price for bottle of wine. It seemed like we were tricked in to buying a 50$ wine bottle. My main reson to NEVER go back to your hotel. The other reason is that is that the rooms are super dated. Not even a smart tv. Just old and crooks at the Vaqueria restaurant. So we will NEVER be booking at this resort and will not recommend and warn our friends and family about this resort.
Stayed 6 nights in Dec 2024

10/10 Excellent

Mengu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
* Food & Drink: Excellent variety, delicious a la carte options, plentiful drinks. * Accommodation: Clean, comfortable room. * Activities: Multiple pools, beautiful beach. * Service: Friendly staff, efficient check-in/out.
Stayed 7 nights in Dec 2024

4/10 Poor

Nadine

Travelled with family
Disliked: Cleanliness, property conditions & facilities
Cannot recommend. We had to request different rooms as both rooms smelled really bad and moldy. Food wasn’t even mediocre. It seemed intentionally taste bad. Staff seems polite but is providing intentionally misleading information. Nothing going on entertainment wise. Nothing for kids or teens. We were bored. We did not enjoy our stay and won’t go back.
Stayed 6 nights in Dec 2024

6/10 Okay

Tynette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The buffer food was okay. The Paradise buffet was the best one. All the specialty restaurants are great. I expected to be able to hang out at the people, listen to some music and relax. There was no music playing at all. The pool was really cold the beach water was way better. The swim up bar was even open cause a handful of people were in the people, literally 4 people. So you had to get out of pool to go to same bar on opposite side to order a drink.The resort needs to implement small changes to make it more lively.
Stayed 5 nights in Dec 2024

2/10 Terrible

Arely

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
This place needs to be shut down. The food is absolutely horrible. The staff is rude and greedy. The rooms smell and are outdated. 0/10. Never recommending. Never returning.
Stayed 10 nights in Dec 2024

10/10 Excellent

JACEK

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Our family loves the princess hotel. From the rooms to landscaping to beaches and swimming pools to buffets and a la carte restaurants it’s all amazing. The stuff is wonderful , always smiling and always ready to assist. My only complaint about the resort is the size and age of TV’s in the room.
Stayed 7 nights in Dec 2024

6/10 Okay

Omid

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
Staff are very nice and friendly but the room service is not great. Sometimes we had four towels and sometimes only two. Extra blanket would disappear from time to time. We called for the bell service to help with the suitcases and they never showed up.
Stayed 7 nights in Dec 2024

2/10 Terrible

alexis

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
My first time out of the country for my birthday and everything that could have gone wrong did. I was physically assulted by a white male guest, his wife and kids. I got drinks thrown at me, bags, trash, my belongings thrown on the ground and this guest tried lifting me out of the chair multiple times. Terrfied was an understatement. My sister and I were called racials slurs and he kept referring to us as pigs. We have this recorded. Security was asked to intervene but they took 45 minutes to get to the beach. I made a statement. Asked to speak to the manager and NO ONE contacted us. The next day was my 30th, we were walking to take the shuttle into town and saw the man and his wife. This man proceeds to lunge towards us honking like a pig. We reported that as well. I asked again for a manager and still nothing. Our entire trip was spent in fear. The resort did absolutely nothing to try to make us feel safe and comfortable. I work in hospitality and I wouldn't let a guest feel the way we did This was unacceptable from start to finish. Leonardo and Mario were the only genuine staff members there (Platinum receptionists).
Stayed 5 nights in Dec 2024

8/10 Good

Yule

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Dec 2024

10/10 Excellent

Chad, Calgary

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Property was great. Clean and staff was amazing. Entertainment staff did an amazing job and Elkie was great. Very friendly guy.
Stayed 7 nights in Dec 2024

10/10 Excellent

Roberto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed the food at the specialty restaurants as well as the buffets. The staff was friendly and provided great service. The entertainment was top notch and we enjoyed that there was something for everyone including the kids and families. The room was spacious, clean and the king bed very comfortable. It was easy to walk to the beach or to any of the many pools in the resort. We also enjoyed the Pickleball courts and the wildlife. The green areas are well maintained. We have been in this resort four times and will be back next year. Great value for the money.
Stayed 7 nights in Dec 2024